Customer Case Studies

Amadeus

Today’s travel industry is experiencing rapid growth, high customer expectations, fierce competition, and pressure on margins. Amadeus, the leading Global Distribution System (GDS) and the largest processor of travel bookings in the world, looked to NoSQL and Couchbase – shifting away from Oracle – to meet stringent data management needs within a demanding industry. In 2008, Amadeus implemented Memcached on a MySQL database. By 2013, Amadeus leveraged Couchbase Server for two applications: Amadeus Selling Platform Connect, a website for professional travel agents such as Thomson and Expedia, and the global booking engine, Availability Processing Engine. The company made the complete shift to Couchbase in 2014 and had 800 million passengers travel with flights arranged by Amadeus in 2015. By adopting NoSQL, Amadeus was able to maintain its key/value store architecture, while pushing the complexity of data distribution down into the database level. Today, Amadeus uses Couchbase in seven applications which are able to process petabytes of data in upwards of 2.5 million operations per second.

Coyote

Coyote is reinventing how drivers across Europe can use data to improve their driving experience. The company’s community-based road information solution collects user input and delivers critical alerts to drivers about traffic, accidents, and more. When it was time to develop additional services for drivers, Coyote adopted the end-to- end Couchbase data platform for its scalable performance and offline functionality. The company met a tight deadline for a launch and saw fast acceptance by users, with more than 35% of users adopting the solution within three months. Coyote has helped boost engagement and better retain its users.

Innovative Transit Solutions

Innovative Transit Solutions grew out of an initiative to modernize fares for the Las Vegas Monorail by providing fast, convenient ways for riders to purchase and use digital tickets and helping the transit organization eliminate the high costs of maintaining traditional mag-stripe ticket systems. Innovative Transit developed Transit Cloud, its new fare solution, using Couchbase Data Platform – a robust Engagement Database that provides strong performance and offline functionality. By delivering a superior rider experience, the solution boosted monorail ridership by nearly 30% and increased revenue by 50% compared to the previous year.

Marriott

When Marriott decided it was time to replace its legacy infrastructure to better compete in the Digital Economy, IT leadership faced core technology decisions. The company evaluated several NoSQL solutions before deciding to switch to Couchbase. Marriott was drawn to Couchbase by recommendations of other large-volume, high transaction customers along with technical aspects that suited their use case. By making the switch to Couchbase, Marriott achieved an open source, cloud-based model with a document-oriented and distributed structure that enabled the company to reduce application development costs, improve speed, and modernize their infrastructure. Today, Marriott stores 13 million documents and runs 200 transactions per second using Couchbase and has plans to expand their deployment.

Ryanair

Couchbase Mobile helped Ryanair increase their app performance and enhance their user experience. Ryanair was also able to overhaul their app experience without significant re-architecture to their existing app. Ryanair runs Couchbase on Amazon Web Services.

With Couchbase Mobile, Ryanair can easily manage semi-static data, did not have to implement their own synchronization and storage solution, and was able to integrate with existing Android and iOS apps without significant re-architecture.

United

United Airlines is one of the largest airlines in the world, with over 1.5 million flights in 2015 alone. United has embarked on a process to upgrade and modernize their flight operations technology for 41,000+ pilots, flight attendants, and flight schedulers. When launching the “Crew Modernization” program, Couchbase Server and Couchbase Mobile were selected as the underlying technologies to help improve employee experience and increase efficiency. With Couchbase, United Airlines is able to maintain accurate and up-to-date information from multiple mainframe application data silos, build a foundational technology platform that services all information channels, and quickly build and deploy FAA-approved mobile applications. The Crew Modernization program now provides pilots with flight information, simplifies flight attendant tasks, and streamlines information to personnel across geographies, time zones, and devices. Going forward, United Airlines plans to roll out additional Couchbase-based applications, including personalized customer information synchronization, airport agent real-time flight updates, and gate display information management.