Creating a Single View of Customers Across Multiple Lines of Business

Comcast, a leading provider of video, high-speed internet, and voice services, uses Couchbase to deliver better customer support across multiple lines of business. A key part of Comcast’s business model is to provide a customer experience that is always improving. Achieving that goal is complicated because customers interact with Comcast in many different ways – and building a single view of each customer became a challenge with relational technologies. With Couchbase, Comcast presents a complete picture of each customer when support receives a call, resulting in better, faster service for the company’s customers.