About PG&E

Leading utility PG&E, with 16 million customers and 20,000 employees, must provide field inspectors with real-time data (account info, maps, safety) over a huge geographic area. Couchbase connects field teams to this data, online or offline, improving service and lowering visit costs. Cross data center replication (XDCR) adds resiliency, ensuring the application is always available at job sites.

STORY HIGHLIGHTS

  • Quickly respond to service requests and easily coordinate field teams
  • Improved asset/risk management
  • Real-time, relevant info for improved safety/quality
  • Multi-channel customer support
  • Fast, easy mobile development
  • Automated business processes speed service, lower costs for field work

KEY RESULTS

20K

employees

16M

customers

70K+

square mile service area

“For us to set up a resilient implementation of Couchbase, it took us minutes. We stood up three servers, lit ʼem up, balanced the load, and instantly we were resilient.”
Robert Lawrence, Product Owner of Digital Catalysts Platforms, PG&E

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