About PG&E
20,000
employees
16 million
customers
70,000+
square mile service area
Challenges
- Build a foundational service request management platform to streamline and improve support
- Microservices approach to move data from field to ERP, data services, customer-facing apps, and back again
- Single source of truth for field technicians
- Improve mobile development productivity and agility
Outcomes
- Quickly respond to service requests and easily coordinate field teams
- Improved asset/risk management
- Real-time, relevant info for improved safety/quality
- Multi-channel customer support
- Fast, easy mobile development
- Automated business processes speed service, lower costs for field work
For us to set up a resilient implementation of Couchbase, it took us minutes. We stood up three servers, lit ‘em up, balanced the load, and instantly we were resilient.
Robert Lawrence Product Owner of Digital Catalysts Platforms, PG&E
Industry
Use case
- User profile store
Product
Key Features
- In-memory database
- Multi-dimensional scaling
- Cross datacenter replication