- Many different types of customer account notes in multiple applications (various rules, character limits, etc.)
- Multiple clicks to multiple systems to gather customer information results in a slow service experience
- No global search across notes hinders diagnosis and resolution
- Improved performance for notes use case and anticipated volumes
- Single source of customer information to improve the support experience
- Multi-Dimensional Scaling allows cost-effective growth: 40+M documents and 61K users
With a partner like Couchbase working side by side with us building these kind of resilient large solutions, it puts us in a good place to really achieve our goal of a perfect customer experience.
Scott Carney Director of Software Development, Comcast
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