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Creating a Single View of Customers Across Multiple Lines of Business
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About Comcast
Comcast, a leading provider of video, high-speed internet, and voice services, uses Couchbase to deliver better customer support across multiple lines of business. A key part of Comcast’s business model is to provide a customer experience that is always improving. Achieving that goal is complicated because customers interact with Comcast in many different ways – and building a single view of each customer became a challenge with relational technologies. With Couchbase, Comcast presents a complete picture of each customer when support receives a call, resulting in better, faster service for the company’s customers.
Principales informations de l'histoire
- Improved performance even as work volume increased
- Single source of customer information improves the support experience
- Multi-dimensional scaling allows cost-effective growth
RÉSULTATS CLÉS
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"Avec Couchbase qui travaille avec nous pour construire ces grandes solutions résilientes, nous sommes en bonne position pour atteindre notre objectif d'une expérience client parfaite".
Scott Carney, Directeur du développement logiciel, Comcast
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