Staples - Delivering accurate product availability and order delivery information to customers with low latency and high throughput

Office supply retailer Staples wanted to provide customers with a responsive and consistent ordering experience across channels. The company implemented a centralized inventory microservice using Couchbase’s memory-first architecture to provide inventory availability and order delivery information with low latency, low SLA violation, and high throughput. Regardless of which channel customers purchase from, they receive consistent, accurate information in real time at checkout. This positive user experience is driving traffic, customer retention, and acquisition.