KUNDENGESCHICHTEN
Delivering accurate product/order data with speed and high throughput
Partnerschaften mit Azure
Industrie
Anwendungsfälle
Wesentliche Merkmale
About Staples
Office supply retailer Staples implemented a centralized inventory microservice on Couchbase to provide a responsive, consistent ordering experience across all sales channels. Using Couchbase’s memory-first architecture, Staples achieves database results within 50 milliseconds, ensuring customers receive accurate, consistent information in real time at checkout, regardless of the channel they use. This positive user experience is helping drive new revenues.
STORY-HIGHLIGHTS
- Provided customers with real-time visibility into product availability and delivery estimates, consistent and accurate across all ordering channels
- Increased customer retention, acquisition, and traffic by creating convenient and frictionless omnichannel experiences
- Set the path for expanding a similar customer experience to the ordering channels of other business units of Staples, Inc.
"Mit Couchbase können wir Daten schnell abrufen und unseren Kunden die aktuellsten Informationen zur Verfügung stellen."
Pavan Kumar, Manager, Software Engineering & Architecture, Staples, Inc.
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