STORIE DI CLIENTI
Delivering accurate product/order data with speed and high throughput
Collaborazione con Azure
Industria
Casi d'uso
Caratteristiche principali
About Staples
Office supply retailer Staples implemented a centralized inventory microservice on Couchbase to provide a responsive, consistent ordering experience across all sales channels. Using Couchbase’s memory-first architecture, Staples achieves database results within 50 milliseconds, ensuring customers receive accurate, consistent information in real time at checkout, regardless of the channel they use. This positive user experience is helping drive new revenues.
RIASSUNTO DELLA STORIA
- Provided customers with real-time visibility into product availability and delivery estimates, consistent and accurate across all ordering channels
- Increased customer retention, acquisition, and traffic by creating convenient and frictionless omnichannel experiences
- Set the path for expanding a similar customer experience to the ordering channels of other business units of Staples, Inc.
"Con Couchbase possiamo recuperare rapidamente i dati, consentendoci di fornire ai nostri clienti le informazioni più aggiornate".
Pavan Kumar, Manager, Software Engineering & Architecture, Staples, Inc.
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