CUSTOMER STORIES
Delivering accurate product/order data with speed and high throughput
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About Staples
Office supply retailer Staples implemented a centralized inventory microservice on Couchbase to provide a responsive, consistent ordering experience across all sales channels. Using Couchbase’s memory-first architecture, Staples achieves database results within 50 milliseconds, ensuring customers receive accurate, consistent information in real time at checkout, regardless of the channel they use. This positive user experience is helping drive new revenues.
STORY HIGHLIGHTS
- Provided customers with real-time visibility into product availability and delivery estimates, consistent and accurate across all ordering channels
- Increased customer retention, acquisition, and traffic by creating convenient and frictionless omnichannel experiences
- Set the path for expanding a similar customer experience to the ordering channels of other business units of Staples, Inc.
“With Couchbase we can rapidly retrieve data, enabling us to provide the most up-to-date information to our customers.”
Pavan Kumar, Manager, Software Engineering & Architecture, Staples, Inc.
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