Nuance
Creating personalized communication experiences for customers
Industry
Customer application
- Personalized communication engine
NoSQL solution
Use case
- Omnichannel personalization
Product
Key features
- N1QL
- Multi-dimensional scaling
- Cross datacenter replication
Whenever you receive a personalized text, email, or phone call such as a flight update or fraud alert, those automated communications are likely powered by Nuance. As their service expanded, Nuance’s applications became more complex, data volume increased, and their Oracle-powered system became too cumbersome and expensive to manage and scale. Nuance decided to switch to a NoSQL database for greater agility and scalability, and they chose Couchbase for its easy manageability and cross datacenter replication.
CHALLENGES
- Monolithic Oracle environment was expensive to scale and too inflexible for varied data types
- Cassandra and MongoDB were hard to manage and lacked key features
- Needed to operate in at least two separate datacenters and have disaster recovery capabilities between them
OUTCOMES
- Multi-dimensional scaling delivers easy, cost-effective growth on commodity hardware
- Cross datacenter replication provides simple bidirectional replication for better DR
- Hadoop integration allows analysis of unstructured data
- Flexible schema enables agile response to changing data needs