United Airlines

About United Airlines and Couchbase

United Airlines is one of the largest airlines in the world, with over 1.5 million flights in 2015 alone. United has embarked on a process to upgrade and modernize their flight operations technology for 41,000+ pilots, flight attendants, and flight schedulers. When launching the “Crew Modernization” program, Couchbase Server and Couchbase Mobile were selected as the underlying technologies to help improve employee experience and increase efficiency. With Couchbase, United Airlines is able to maintain accurate and up-to-date information from multiple mainframe application data silos, build a foundational technology platform that services all information channels, and quickly build and deploy FAA-approved mobile applications. The Crew Modernization program now provides pilots with flight information, simplifies flight attendant tasks, and streamlines information to personnel across geographies, time zones, and devices. Going forward, United Airlines plans to roll out additional Couchbase-based applications, including personalized customer information synchronization, airport agent real-time flight updates, and gate display information management.