Maccabi Case Study
Transforming the patient experience using Couchbase
Industry
Customer application
- Mobile healthcare
NoSQL solution
Use case
- Healthcare 360
- User profile store
- Caching
Product
Key features
- N1QL
- In-memory database
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Key-value
Maccabi is the second-largest healthcare maintenance operator (HMO) in Israel, covering over 2.3 million beneficiaries (26% of market share). It operates both as an insurer of its members and as their care provider. It is a community-based healthcare provider that provides most of the care in the community. Maccabi leverages Couchbase for performance at scale, integrated caching, and mobile.
CHALLENGES
- Overcome over thirty years of technical debt, diversified databases from different generations
- Mainframe maintenance was hindering the ability to keep up with growing demands
- The legacy application consistently experienced slowdowns and offline periods, especially during high demand periods
OUTCOMES
- Consolidated data across multiple systems into one easy to query database for mobile users
- 2.3 million customers manage their healthcare via a single mobile app
- Ongoing 1,000 concurrent connections during daytime with zero slowdowns or offline periods have led to a 60% improvement in user ratings