Transforming the patient experience using Couchbase

About Maccabi Healthcare Services

Maccabi is the second-largest healthcare maintenance operator (HMO) in Israel, covering over 2.3 million beneficiaries (26% of market share). It operates both as an insurer of its members and as their care provider. It is a community-based healthcare provider that provides most of the care in the community. Maccabi leverages Couchbase for performance at scale, integrated caching, and mobile.

Story highlights

  • Consolidated data across multiple systems into one easy to query database for mobile users
  • 2.5M customers manage their healthcare via a single mobile app
  • Ongoing 1,000 concurrent connections during daytime with zero slowdowns or offline periods have led to a 60% improvement in user ratings

Key Results

2.5M

clienti

1,000

concurrent
connections

60%

improvement in
user ratings

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