As with any software product, there is sometimes a need to get assistance in understanding or troubleshooting Couchbase products. A subscription to our Enterprise License comes with a support contract which gives you direct access to the Couchbase Support team. You can find more information about those options here.
If you would like to know more about our Subscription Tier SLAs and Product End-of-Life schedules, please read the Couchbase Support Policy page.
The Couchbase Technical Support portal for Enterprise customers is located at: https://support.couchbase.com
Once you login to the portal, instructions on collecting and uploading log files are provided.