Couchbase Privacy Policy

COUCHBASE PRIVACY POLICY

Introduction

 

Your privacy and trust are important to us. This privacy policy (“Privacy Policy”) applies to products and services (including the website www.couchbase.com) provided by Couchbase, Inc. and its subsidiaries (collectively, “Couchbase”, “we”, “us”, or “our”). This Privacy Policy describes how Couchbase collects, uses, shares, and secures the personal data we collect. It also describes your choices regarding use, access, and correction of personal data. Please read this Privacy Policy carefully to understand our information practices.

 

This Privacy Policy does not apply to information collected, stored, shared, or distributed by our customers who may use Couchbase services to process personal data. Nor does it apply to the practices of any other third-party. This Privacy Policy does not apply to information collected about our employees, who are covered by our internal notices, policies, and procedures.

 

Couchbase is committed to the responsible handling and safeguarding of personal data about you. We collect, use, disclose, transfer and store personal data to the extent needed to deliver our services and for operational business purposes as detailed in this Privacy Policy.

 

 

Personal Data We Collect

 

The personal data we collect depends on how you interact with us and how you use our services. We collect information about you from different sources and in various ways when you use our services, including information you provide directly, information collected automatically, and third-party data sources.

 

Information you provide directly: You may provide us with personal data through day-to-day interactions, including registering for an event, requesting information on our products and services, or requesting customer support. For example, we may request the following types of personal data as necessary to develop or support our business relationship:

 

• Business contact details, such as name, address, phone number, and email address.
• Credentials, such as user name and password when you create an account. 

• Payment information, such as credit card numbers, financial account information, and other payment details as needed when you make a purchase.

 

Information we collect automatically: When you interact with us or use our services, we may collect certain information automatically.  For example:

 

• Identifiers and device information. When you visit our websites, our web servers automatically log your Internet Protocol (IP) address, and information about your device, including device identifiers (such as MAC address); device type; and your device’s operating system, browser, and other software including type, version, language, settings, and configuration. As further described in the Cookies and Similar Technologies section below and our Cookie Policy, we may collect certain technical information about your interaction with our services to help us improve our services, analyze usage, deliver advertising and improve your user experience.

• Product usage data: Where available, we collect aggregated and individually identifiable product usage data, which includes product type, login date/time, pages and features used and other similar product metrics. We automatically log your activity on our website including the URL of the website from which you came to our site. Our emails may include links to open attachments, visit pages on our website, download content, launch surveys or take other actions. If you are in our customer or prospect contact database, or have previously interacted with us online, then we may be able to link this usage data to your identity.

• Video imagery: We employ video surveillance (CCTV) at our physical offices, for purposes of office access, safety and security.

 

Information we receive from other sources: Not all of the information that Couchbase holds about you will always come directly from you. For example, it may come from your employer if they are a customer using our products or services. Or it may come from someone who has written a reference for you in relation to a job application. We may also receive information about you from other sources, such as marketers, partners and service providers in order to offer services we think may be of interest to you. If you provide us personal data about others, or if others give us information about you, we will only use that information for the specific reason for which it was provided to us. For example, we may obtain marketing data from other sources such as data brokers and combine that data with information we already have about you, to create more tailored advertising, products or services.

 

 

How We Use Personal Data

 

We use, store and process personal data to provide, improve and develop our services and comply with our legal obligations. Accordingly, we may use such information for the following business purposes:

 

1. Customer communication and administration: We use personal data, such as contact information, to respond to general inquiries, provide technical and customer support and training, verify your identity, and send important account, subscription and service information.

 

2. Marketing and events: We use personal data such as contact information and product usage data to provide you with news, promotions, marketing and event communications about our products and services which we think may be of interest to you. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or changing your notification settings in our marketing preference center.

 

3. Community and event forums: Any personal data you choose to post, share, upload, or make available is public and visible to others. We may use information you provide to personalize your experience and to make recommendations in respect of information about our products and services.

 

4. Personalize, measure and improve our advertising: As further described in the Cookies and Similar Technologies section below, we may collect certain technical information about the computers or devices (including mobile devices) you use and your online activities to deliver targeted advertising.

 

5. Human resource management: We may use personal data for purposes of recruitment administration.

 

6. Support for hosted services: Some of our service offerings may provide database management and data storage as an integral part of the product or solution offering. Data stored by our customers may contain personal data. Any information stored by or on behalf such customer is controlled and managed by and only made available to such customer and our access is limited to Couchbase personnel with a critical business reason only, such as technical support.

 

7. Legal obligations: We may use and retain personal data as necessary for legal and compliance reasons, including the prevention, detection or investigation of fraud, abuse, security incidents and any harmful activity.

 

We will process personal data on the basis of our legitimate interest in undertaking the above business related activities; where it is necessary for the adequate performance of any contract we may have with you or to comply with the law; and/or on the basis of your clear and informed consent (as applicable).

 

 

Sharing Personal Data

 

We do not share personal data with third parties except as described in this Privacy Policy or with your consent. When we share personal data, we do so in accordance with data privacy laws. We may share personal data as follows:

 

1. Affiliates: Our business is supported by a variety of teams and functions located around the world. Personal data will be made available to them if necessary, to provide, improve and develop our services and comply with our legal obligations.

All our employees and contractors are required to process personal data in a manner consistent with this Privacy Policy.

 

2. Third party service providers: We partner with and are supported by service providers around the world. Personal data will be made available to these service providers only when necessary to fulfil the services they provide to us, such as system and platform support, advertising and marketing services, recruiting services. Such service providers are prohibited from sharing or using personal data we make available to them for any other purpose than to provide services to us.

 

3. Advertising and analytics partners: Third party analytics and advertising companies also collect personal data through our website identifiers and device information (such as cookie IDs, device IDs, and IP address) and usage data described in the Cookies and Similar Technologies section below.

 

4. Safety, security, and compliance with law: We may disclose personal data when we believe in good faith that such sharing is reasonably necessary to investigate, prevent, or take action regarding possible illegal activities or to comply with legal process. We may also share personal data in situations involving potential threats to the physical safety of any person, violations of this Privacy Policy or our customer agreements, or to respond to claims of violation of the rights of third parties and/or to protect the rights, property and safety of Couchbase, our employees, customers or the public. This may involve the sharing of personal data with law enforcement, government agencies, courts and/or other organizations.

 

5. Business transactions: If Couchbase is involved in a merger, acquisition, or sale of all or a portion of its assets, personal data may be among the transferred assets. In such event, we will notify you via email and/or a prominent notice on our website, of any change in ownership, use of personal data, and choices you may have regarding personal data. 

 

 

Where We Store and Process Personal Data

 

To facilitate our global operations, Couchbase may transfer, store and process personal data within our group of companies or with service providers in any country or region they maintain facilities, including the United States, Europe, India, Asia, and Australia. Laws in these countries may differ from the laws applicable to your country of residence. We take appropriate steps to ensure that personal data is processed, secured, and transferred in accordance with this Privacy Policy and applicable law. 

 

Where we transfer personal data from the European Economic Area to other countries in which applicable laws do not offer the same level of data privacy protection, we rely on appropriate safeguards to help ensure an adequate level of data protection.

 

Couchbase (and its subsidiary companies) participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Couchbase complies with the Privacy Shield Principles with respect to personal data transferred from the European Union to the United States. To learn more about the Privacy Shield Framework, please visit: https://www.privacyshield.gov. 

 

If third-party agents process personal data on our behalf in a manner inconsistent with the principles of either Privacy Shield Framework, we remain liable unless we prove we are not responsible for the event giving rise to the damage. 

 

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Couchbase is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Couchbase may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

 

If you have a question or complaint related to our participation in the EU-U.S. Privacy Shield Framework, please contact us as indicated at the bottom of this Privacy Policy. For any complaints related to the Privacy Shield Framework that cannot be resolved with us directly, you may contact our U.S.-based third party dispute resolution provider (free of charge) at https://form.truste.com/watchdog/request. Under certain conditions, more fully described on the Privacy Shield website (https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint), you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

 

 
European Privacy Rights

 

If you are a resident of the EU, EEA or UK, you have the following rights under the General Data Protection Regulation (“GDPR”) with respect to our processing of personal data about you:

 

1. Right to access and rectification. You can request access to the personal data about you that we hold. For personal data that is inaccurate or incomplete, you have a right to request that we correct or amend such data. If any automated processing of personal data is based on your consent or a contract with you, you have a right to transfer or receive a copy of the personal data in a usable and portable format.

 

2. Right of erasure. Under certain circumstances, and subject to several exceptions, you have a right to request that we delete personal information about you.  

 

3. Right to withdraw consent. If the processing of personal data is based on your consent, you can withdraw consent at any time for future processing.

 

4. Right to Object. You can to object to, or obtain a restriction of, the processing of personal data under certain circumstances;

 

To make such requests, contact us at the address provided at the bottom of this Privacy Policy.  

 

 
California Privacy Rights

 

If you are a California resident and the processing of personal information about you is subject to the California Consumer Privacy Act (“CCPA”), you have certain rights with respect to that information.  

 

1. Right to know: You have a right to request that we disclose to you the personal information we have collected about you. You also have a right to request additional information about our collection, use, disclosure, or sale of such personal information. Note that we have provided much of this information in this Privacy Policy. 

 

2. Right to request deletion: You also have a right to request that we delete personal information under certain circumstances, subject to a number of exceptions.

 

3. Right to opt-out: You have a right to opt-out from future “sales” of personal information. Note that although we do not sell personal information in the commonly-understood sense,  the CCPA defines “sell” and “personal information” very broadly, and some of our data sharing described in this privacy statement may be considered a “sale” under those definitions. In particular, we let advertising and analytics providers collect IP addresses, cookie IDs, and mobile IDs through our website, and in some cases making that information available to our advertising and analytics partners could be a “sale” under the CCPA. For more information, including how to opt-out, please see our Cookie Policy. We do not knowingly sell the personal information of minors under 16 years of age without affirmative authorization. 

 

You may make a request to know or a request to delete by contacting us at the address provided at the bottom of this Privacy Policy.  You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights under the CCPA. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us. Further, to provide or delete specific pieces of personal information we will need to verify your identity to the degree of certainty required by law. 

 

Finally, you have a right to not be discriminated against for exercising these rights set out in the CCPA.

 

 
How We Secure Personal Data

 

We take reasonable and appropriate administrative, technical and physical security measures to help protect personal data against unauthorized access, loss, destruction or alteration. Such safeguards are selected based on the level of sensitivity of the information we collect, process, and store and the current state of technology. Some of the safeguards we employ are firewalls, data encryption, and information access controls.

 

To help us protect personal data, we request that you use a strong password and never share your password with anyone or use the same password with other sites or accounts.

 

 
How Long We Keep Personal Data

 

We retain personal data for as long as we reasonably require it for legal or business purposes, taking into consideration local laws, contractual obligations, and the expectations and requirements of our customers. When we no longer need personal data, we securely delete or destroy it.

 

 
Your Right to Access and Control Personal Data

 

Upon request, Couchbase will provide you with information about whether we hold any personal data about you. You may access, correct, or request deletion of such personal data by logging into your account or contacting us at dpo@couchbase.com. We will respond to your request within a reasonable timeframe, and no later than within one month of receipt of such request. 

 

Where we may process data on behalf of another party that is the “data controller,” (such as a Couchbase customer), we may not have any ability to know to whom it relates, thus, you should direct any request to access, correct, amend, or delete such data to that party. You also have the right to lodge a complaint with the relevant supervisory authority, but we encourage you to first contact us with any questions or concerns. 

 

In certain circumstances, we may be required by law to retain personal data or may need to retain personal data in order to continue providing a service.

 

Cookies and Similar Technologies

 

We and our partners use cookies, web beacons, unique identifiers and other similar technologies to provide our services and help collect data. We do this to understand your use of our websites, emails, mobile applications and services, improve your user experience and enable personalized features and content, optimize our advertisements and marketing, and to enable third party advertising companies to assist us in serving advertising specific to your interests across the internet. For more information about our use of cookies and related technologies and how you can control or opt-out of interest-based advertising on your browser or device usage and manage them, please see our Cookie Policy.

 

Couchbase currently does not respond to Do Not Track (DNT) signals from browser or mobile application settings due to lack of standardization regarding how such signals should be interpreted. Couchbase will continue to monitor industry activity in this area and reassess our DNT practices as necessary.

 

 
Changes to this Privacy Policy

 

We will update this Privacy Policy as needed to reflect changes in our services or the applicable legal requirements. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on this website, and in the case of any material changes we shall notify you before such material changes take effect. Your continued use of the services after the date the changes take effect shall be subject to the revised Privacy Policy.

 

How to Contact Us

 

If you have any questions regarding our Privacy Policy, you may contact us in one of the following ways:

 

Post:                                                         Email: dpo@couchbase.com

 

Couchbase, Inc.

Attn: Legal Department

3250 Olcott St.
Santa Clara, CA 95054
USA

 

Last updated: March 2020