Wells Fargo

Wells Fargo - Protecting 100% of transactions in real time

Wells Fargo, the world's second-largest bank by market capitalization and the fourth largest bank in the U.S. by total assets, uses Couchbase to support its fraud monitoring infrastructure. High performance, high availability, and easy scalability help Wells Fargo monitor each and every transaction for fraud at less than 10 ms per operation for 9,000 reads and writes per second.

About Wells Fargo

50M+

transactions per day

<10ms

for read or write operations

100%

of transactions processed in real time

Challenges

Advanced real-time rules engine, customizable scoring model, high-speed availability, and effective/efficient change management/processing
Used ISAM files to store customer profile for faster response
Need to scale the system horizontally and vertically to support growth and expand for different LOBs
Need to replicate data for HA/DR

Outcomes

Now protects Debit PIN, Debit SIG, and Deposit vs. just Debit PIN
Processing 100% transactions in real time for fraud vs. 18% in previous system
50M+ transactions per day vs. 4M+ in previous system
<10 ms for read or write operations for majority of transactions

We have a lot of data in Oracle, which is mainly used for reporting purposes. But the heart of the data – where the decisions are made – is in Couchbase because that is where high-performance throughput is needed.

Piyush Sharma Vice President, Wells Fargo