Wells Fargo
Protecting 100% of transactions in real time
Industry
Customer application
- Real-time fraud monitoring
Solution
Use case
- User profile store
- Caching
Product
Key features
- N1QL
- Multi-dimensional scaling
- Cross datacenter replication
- In-memory database
Wells Fargo, the world's second-largest bank by market capitalization and the fourth largest bank in the U.S. by total assets, uses Couchbase to support its fraud monitoring infrastructure. High performance, high availability, and easy scalability help Wells Fargo monitor each and every transaction for fraud at less than 10 ms per operation for 9,000 reads and writes per second.
“We have a lot of data in Oracle, which is mainly used for reporting purposes. But the heart of the data – where the decisions are made – is in Couchbase because that is where high-performance throughput is needed.”
Piyush Sharma
Vice President, Wells Fargo
CHALLENGES
-
Advanced real-time rules engine, customizable scoring model, high-speed availability, and effective/efficient change management/processing
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Used ISAM files to store customer profile for faster response
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Need to scale the system horizontally and vertically to support growth and expand for different LOBs
-
Need to replicate data for HA/DR
OUTCOMES
- Now protects Debit PIN, Debit SIG, and Deposit vs. just Debit PIN
- Processing 100% transactions in real time for fraud vs. 18% in previous system
- 50M+ transactions per day vs. 4M+ in previous system
- <10 ms for read or write operations for majority of transactions
