Nuance Case Study – Increased Agility and Scalability with NoSQL Database Implementation

Back to customer page

Nuance - Creating personalized communication experiences for customers

Whenever you receive a personalized text, email, or phone call such as a flight update or fraud alert, those automated communications are likely powered by Nuance. As their service expanded, Nuance’s applications became more complex, data volume increased, and their Oracle-powered system became too cumbersome and expensive to manage and scale. Nuance decided to switch to a NoSQL database for greater agility and scalability, and they chose Couchbase for its easy manageability and cross datacenter replication.

About Nuance

Challenges

Monolithic Oracle environment was expensive to scale and too inflexible for varied data types
Cassandra and MongoDB were hard to manage and lacked key features
Needed to operate in at least two separate datacenters and have disaster recovery capabilities between them

Outcomes

Multi-dimensional scaling delivers easy, cost-effective growth on commodity hardware
Cross datacenter replication provides simple bidirectional replication for better DR
Hadoop integration allows analysis of unstructured data
Flexible schema enables agile response to changing data needs

The Couchbase installation was infinitely easier for our developers to get up and running. It required almost no operational overhead.

Tom Coates Sr. Principal Architect, Nuance

Industry

High Tech

Use case

Omnichannel personalization

Product

Couchbase Server

Key features

N1QL
Multi-dimensional scaling
Cross datacenter replication

Architecture for AI

Nuance uses AI to reinvent the relationship between people and technology. Learn why the company chose Couchbase to migrate off Oracle.

Watch connect presentation

Replication for Multi-Region, Active-Active, Hybrid

Explore replication across customer architectures, including conflict resolution, flexible topology, and ease of management.

Watch connect presentation

Switching From Relational to NoSQL

Interview about using Oracle at Nuance and what were the driving factors in why they switched to Couchbase: types of data and the transition process.

NoSQL for High Tech

Leading companies in the high-tech space rely on Couchbase to build engaging, responsive, and scalable applications.

View industry page

Customer 360

Build enterprise-grade Customer 360 solutions that deliver an accurate, real-time view of customers across all channels and devices.

View solution page

Couchbase Server

Get unlimited scalability and the flexibility and fuse the greatest strengths of relational and NoSQL with Couchbase Server.

View product page

Start building exceptional customer experience today.