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Creating Personalized Communication Experiences for Customers
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About Nuance
Whenever you receive a personalized text, email, or phone call such as a flight update or fraud alert, those automated communications are likely powered by Nuance. As their service expanded, Nuance’s applications became more complex, data volume increased, and their Oracle-powered system became too cumbersome and expensive to manage and scale. Nuance decided to switch to a NoSQL database for greater agility and scalability, and they chose Couchbase for its easy manageability and cross data center replication.
Story highlights
- Multi-dimensional scaling delivers easy, cost-effective growth on commodity hardware
- XDCR provides simple bidirectional replication for better disaster recovery
- Hadoop integration allows analysis of unstructured data and flexible schema enables agile response to changing data needs
“The Couchbase installation was infinitely easier for our developers to get up and running. It required almost no operational overhead.”
Tom Coates, Sr. Principal Architect, Nuance
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NoSQL for high tech