< Back to customer page

Doddle Case Study - Converting browsers into shoppers with click and collect

Doddle was founded to provide online shoppers with convenient places to pick up and return their packages. Doddle’s original database solution was expensive and hard to deploy – but even worse, it performed poorly when network connections were spotty. Couchbase Mobile was affordable, easier to deploy, and its embedded database (Couchbase Lite) kept Doddle’s apps working even when they went offline. Today, Doddle uses the same Couchbase technology to provide retailers with white-label solutions for click and collect, ship-from store, and returns.

About Doddle Case Study

Challenges

    • Original database solution was expensive and hard to deploy
    • Employees have to be able to manage pickups and returns regardless of network connection
    • Data synchronization has to be easy after a store goes offline
    • Access control is required in order to secure customer data

Outcomes

    • Couchbase Mobile is affordable and easy to deploy
    • The Couchbase Lite embedded database stores data locally, so it works even without a connection
    • Couchbase Lite automatically syncs with Couchbase Server
    • Sync Gateway makes it simple to regulate what data individual employees can access
Couchbase has engaged really well with us. We have been impressed with that, and it’s felt like a rapid move through the gears.

Gary O’Connor CTO, Doddle

Maccabai logo Industry

Maccabai logo Use case

  • User profile database
  • Asset/resource management
  • Field enablement
  • Endpoint/device mgmt.

Maccabai logo Product

Maccabai logo Key features

Doddle Adopts Couchbase to Modernize

Couchbase’s ability to seamlessly manage data on mobile devices has enabled employees at Doddle stores to serve customers on mobile devices, regardless of internet connectivity.

View press release
Doddle Migrates to Couchbase Mobile

Leveraging Couchbase Mobile, Doddle deployed click and collect into locations that traditional systems couldn’t reach.

Watch connect presentation
NoSQL for Retail and E-Commerce

Architect high-performance e-commerce and retail applications that scale with demand with Couchbase's NoSQL database for e-commerce and retailers.

View industry page
Catalog & Inventory Management

Deliver relevant product content and real-time inventory availability.

View solution page
Field Service

Arm your field employees with responsive applications that work all the time regardless of network availability.

View solution page
Start building exceptional customer experience today.
Contact Us