Amadeus – NoSQL Customer Success and Case Studies

Industry

Travel & Hospitality

Customer application

Inventory and price
Reservation and PNR
Crew services

NoSQL solution

Use case

User profile store
Mobile wallet
Pricing
Product catalog

Product

Couchbase Server

Key features

N1QL
Multi-dimensional scaling
In-memory database
Cross datacenter replication

Amadeus logo white

Amadeus is a leading provider of travel software and solutions for the travel industry, with airlines alone using the technology to board over 1.8 billion passengers a year. As the biggest processor of worldwide travel bookings, Amadeus manages a huge daily workload and has absolutely no room for service outages. To keep up with its rapid growth and highly demanding end-users, Amadeus “boxes” its applications so they can be deployed on any private or public cloud. Amadeus uses Couchbase clusters and cross datacenter replication (XDCR) in all its datacenters to ensure high availability, resiliency, and a single source of truth for bookings.

“What we value a lot is that Couchbase was able to embrace with us our vision to the cloud, and the fact that we wanted to operate data stores directly on PaaS.”

Vincent Bersin

Unit Manager, NoSQL Solutions, Amadeus IT Group

CHALLENGES

Optimize performance to handle high “look to book” ratios that generate 7M requests per second and 300K data requests per booking
Scale for 100% annual growth
Decrease operational costs and simplify management and replication

OUTCOMES

Superior customer experience thanks to speeds of 8M operations/second and response times under 2.5 milliseconds
Multi-dimensional scaling adds improved agility with 180TB usable storage for a 17TB dataset
Easy cross datacenter replication between clusters improves reliability