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CUSTOMER STORIES

Agora Powers Natural Conversational AI With Couchbase

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Industry

High tech

Use Cases

Artificial intelligence
Caching and session management
Real-time analytics
Personalization and profiles

Key Features

In-Memory / Caching
Vector Search
Mobile
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About Agora

As a pioneer and global leader in real-time engagement (RTE), Agora provides developers with flexible APIs and no-code tools to embed conversational AI, voice, video, and chat into apps and IoT devices. Building on a multiyear relationship, Agora is expanding its use of Couchbase beyond real-time messaging to support retrieval-augmented generation (RAG) for AI agents. This technology delivers the fast data retrieval needed to keep AI interactions natural while also broadening Agora’s enterprise use cases.

Story highlights

  • Scaled its Couchbase footprint from messaging into RAG-powered conversational AI
  • Targets sub-half-second transactions to keep voice and chat agent responses seamless
  • Unlocked new enterprise use cases across customer service and outbound sales

“What matters most for enterprise-grade conversational AI agents is that data retrieval is fast, consistent, and seamless.”

Patrick Ferriter, SVP of Product, Agora

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