Capella Cloud Service Subscription Agreement

Capella Cloud Service Subscription Agreement

This Capella Cloud Service Subscription Agreement, the addenda incorporated by reference herein, and, if applicable, the Free Trial Terms and Conditions govern the access and use of Couchbase, Inc.’s (“Couchbase”) Capella Cloud Service.

 

BY CREATING AN ACCOUNT TO USE THE CLOUD SERVICE OR BY USING THE CLOUD SERVICE, YOU AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU REPRESENT AN ORGANIZATION, YOU REPRESENT AND WARRANT THAT YOU ARE AUTHORIZED TO AGREE TO THIS AGREEMENT ON BEHALF OF YOUR ORGANIZATION. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, DO NOT CREATE AN ACCOUNT AND DO NOT USE THE CLOUD SERVICE.

 

This Agreement was last updated on July 18, 2022.

 

1. Definitions.

Capitalized terms used herein shall have the following definitions:

“Affiliate” means any entity which directly or indirectly controls, is controlled by, or is under common control with Customer or Couchbase, respectively. For purposes of the preceding sentence, “control” means direct or indirect ownership or control of more than 50% of the voting interest in the subject entity.

 

“Cloud Service” means Couchbase’s database-as-a-service offerings, as deployed in a Cloud Environment.

 

“Clusters” mean any database deployments in the Cloud Service.

 

“Cloud Control Plane” means the user interface of the Cloud Service.

 

“Cloud Environment” means the infrastructure-as-a-service cloud environment provided by a third-party cloud services provider.

 

“Couchbase Privacy Policy” means the Couchbase Privacy Policy available at https://www.couchbase.com/privacy-policy, as updated from time to time.

 

“Customer” shall mean the entity that the user represents or, if that does not apply, the user individually.

 

“Customer Content” means all content or data provided by or on behalf of Customer or Authorized Users in the Cloud Service.

 

“DPA” means Couchbase’s Data Processing Addendum available at https://www.couchbase.com/capelladpa09262022, as updated or amended from time to time.

 

“Documentation” means any technical documentation provided by Couchbase related to the Cloud Service.

 

“Fees” means the sums or fees (i) specified on the applicable Order or SOW for Cloud Service and/or Professional Services, (ii) accrued through Customer’s metered usage of the Cloud Service, or (iii) any other fees or charges payable to Couchbase under this Agreement.

 

“Order” means a transaction document (such as a signed sales quote) identifying Customer’s subscription for the Cloud Service and/or Professional Services, if applicable, along with the applicable Fees and subscription term(s), if any.
“SOW” means a statement of work identifying and describing the Professional Services purchased by Customer and entered into between Couchbase and Customer.

 

“Subscription Term” means the subscription period set forth in an Order up to and inclusive of any expiration date or, if no period is specified, then the twelve (12) month period starting from the Order effective date.

 

The term “including” means including but not limited to.

 

2. Scope.

The terms of this Capella Cloud Service Subscription Agreement, the addenda incorporated by reference herein, any accompanying or future Order or SOW issued hereunder (if any), the DPA, if applicable, and the Free Trial Terms and Conditions, if applicable (collectively, the “Agreement“) govern Customer’s access to and use of the Cloud Service provided by Couchbase. In the event of any conflict between the terms herein, an Order or SOW, and/or the DPA, if applicable, the following order of precedence will apply (in descending order): (1) the DPA with respect to the processing of personal data, (2) the Order or SOW (subject to the terms of Section 12.3 below), and (3) the terms herein, only with respect to such conflict.

 

3. Access and Use of the Cloud Service.

3.1. Subject to Customer’s compliance with the terms and conditions of the Agreement, Couchbase hereby grants to Customer, and Customer’s end users to whom Customer grants access to the Cloud Service (including Customer’s employees and authorized subcontractors using the Cloud Service on behalf of Customer) (collectively, the “Authorized Users”) a limited, non-exclusive, revocable, non-transferable, non-sublicensable and non-assignable, right to access and use the Cloud Service and the Documentation within the service plan purchased solely for the internal use of Customer and, to the extent expressly authorized in an Order, Customer’s Affiliate(s). From time to time, Couchbase may provide upgrades, patches, enhancements, changes to or fixes for the Cloud Service and the Documentation to its customers generally which shall be subject to this Agreement. Couchbase will provide notice of any material reductions to the functionality of the Cloud Service.

 

3.2. Use of the Cloud Service requires Customer and/or its Authorized Users to each create a user account, which may require Customer and Authorized Users to provide a username, password and other login credentials (“Registration Information”). By providing Registration Information, Customer and any Authorized Users hereby consent to receive email communications from Couchbase. Customer shall notify Couchbase immediately of any unauthorized use. Couchbase reserves the right, but is not required, to reset or terminate any Registration Information or account credentials if Couchbase suspects any unauthorized access or use. ​​Customer is responsible for the use of the Cloud Service by Authorized Users and any other person(s) to whom Customer has given access to the Cloud Service, even if Customer did not authorize such use.

 

4. Customer Restrictions. Except as otherwise expressly permitted in the Agreement, Customer shall not, shall not attempt to, and shall not permit any party (including any Authorized User) to: (i) access or use the Cloud Service and/or Documentation in any manner except as expressly permitted in the Agreement; (ii) sell, resell, transfer, sublicense or otherwise make available any part of the Cloud Service and/or Documentation to any third party, provided that Customer may use the Cloud Service in connection with an application Customer offers to its own end users as long as such end users cannot access the Cloud Service directly; (iii) circumvent, interfere with, abuse or endanger the operation or security of the Cloud Service and/or Documentation (including through penetration testing); (iv) access or use the Cloud Service and/or Documentation for the purposes of benchmarking or competitive analysis of the Cloud Service for publication, or developing, using, providing, or supporting products or services competitive to Couchbase; (v) alter, translate, reverse engineer, decompile or prepare any derivative work from or of the Cloud Service or Documentation, or otherwise derive or determine or attempt to derive or determine the source code or other proprietary information or trade secrets from the Cloud Service or Documentation except where such restriction is prohibited; (vi) remove or otherwise alter any Couchbase proprietary notices, trademarks, warranties or disclaimers in or relating to the Cloud Service or Documentation; or (vii) access or use the Cloud Service or Documentation in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property rights or other rights of any person or entity, or that violates any applicable law.

 

5. Customer Obligations. Customer acknowledges and agrees that in order to utilize the Cloud Service, Customer is responsible for: (i) selecting a Cloud Environment; (ii) protecting the confidentiality and security of all Registration Information used to access the Cloud Service by Customer or any Authorized User; (iii) implementing and maintaining appropriate technical and security measures to protect Customer Content against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access; (iv) not interfering with, and, if necessary, taking steps to enable, updates to the Cloud Service to ensure Customer is using the latest generally available version of the Cloud Service; (v) implementing and maintaining the appropriate configurations of the Cloud Service to enable the backup services and disaster recovery features of the Cloud Service required for purposes of recovering Customer Content; (vi) properly securing and maintaining any Customer system connected to the Cloud Service (with such steps to include without limitation the regular rotation of access keys and other industry standard steps to preclude unauthorized access); (vii) any software application or service that Customer makes available to Customer’s end users that interfaces with the Cloud Service, and (viii) notifying Couchbase immediately if Customer believes there has been unauthorized access to or activity with respect to the Cloud Environment or Cloud Service.

 

6. Security. Couchbase will implement and maintain technical organizational security measures. The current technical and organizational security measures are described at Annex B of the DPA.

 

7. Customer Content.

7.1. Customer hereby grants to Couchbase a limited, non-exclusive, royalty-free, worldwide right and license to use, display, host, copy, process, archive, and transmit any and all Customer Content or other data provided by Customer in connection with any Support (“Support Content,” together with Customer Content, the “Service Content”) to provide and improve the Cloud Service in accordance with the Agreement. Couchbase may use an aggregated and de-identified version of the Service Content for its internal business purposes. Customer represents and warrants and shall ensure that it has the right to provide such right and license and that neither the Service Content itself nor its use by Couchbase for purposes under the Agreement shall violate any applicable law or infringe, misappropriate or otherwise violate any rights of any third party, including intellectual property rights, privacy rights and other rights under contract or law.

 

7.2. Customer represents and warrants that it shall not transmit to Couchbase, in connection with the Cloud Services (other than such data necessary to pay for any amounts payable to Couchbase): (i) protected health information as defined under the Health Insurance Portability and Accountability Act or similar laws; (ii) cardholder or sensitive authentication data, as those terms are defined in the Payment Card Industry Data Security Standards;or (iii) data that require additional security measures not provided for under this Addendum until the Parties have adopted the applicable agreement amendment or modification providing for such measures. If any such Service Content is inadvertently transmitted to Couchbase, Customer acknowledges and agrees that it shall cooperate with Couchbase to securely delete such Service Content.

 

7.3. With respect to any Personal Data (as defined in the DPA) processed by Couchbase in connection with providing the Cloud Service, Couchbase shall comply with the DPA. Couchbase may collect certain registration and usage data about Customer’s (and Authorized Users’) use of the Cloud Services. With respect to any Personal Data obtained by Couchbase as a controller, Couchbase shall comply with the Couchbase Privacy Policy. The DPA and the Couchbase Privacy Policy are hereby incorporated into the Agreement.

 

8. Professional Services.

8.1. The parties may agree that Couchbase shall provide consulting services (which may result in reports, recommendations, or other deliverables) and training as expressly identified in the applicable Order or SOW (collectively, the “Professional Services”) signed by both parties. Couchbase will render the Professional Services on a commercially reasonable basis in a professional and workmanlike manner in accordance with the terms and conditions of the Agreement and the applicable Order or SOW. Couchbase may provide Professional Services using qualified subcontractors.

 

8.2. Unless explicitly set forth in an Order or SOW, any Professional Services purchased under the Agreement shall expire upon the end of the applicable subscription period set forth in an Order up to and inclusive of any expiration date or after twelve (12) months if no expiration date is specified (in each case, the “Services Expiration Date”). Any unused Professional Services after such Services Expiration Date shall expire without refund of any prepaid Fees. Unless otherwise stated in this Order, Customer shall pay Couchbase’s reasonable travel and incidental expenses incurred in conducting (in relation to the Professional Services or otherwise) on-site activities at Customer’s site upon receiving an invoice from Couchbase.

 

9. Support and Service Levels. Except for any Beta Service, Free Trials or as otherwise set forth in the Agreement, Couchbase will (i) provide Customer with the level of the technical support within Customer’s service plan as described at https://www.couchbase.com/support-policy/cloud, as updated from time to time (the “Support”), selected by Customer through the Cloud Control Plane or in an Order and paid for by Customer, and (ii) use commercially reasonable efforts to meet or exceed the service levels for Customer’s service plan set forth in the then-current service level agreement available at https://www.couchbase.com/CapellaSLA, as updated from time to time (the “Service Level Agreement”). For prepaid Credit (as defined in the description of fees and charges incorporated by reference herein) subscriptions, Support expires at the earlier of the consumption or expiration of the prepaid Credits, and the service plan entitlement shall only accompany the prepaid Credits purchased in the same Order as the applicable service plan. For On-Demand Credits (as defined in the description of fees and charges incorporated by reference herein), Support is available for so long as Customer pays for On-Demand Credits and expires upon termination of the On-Demand Credits in accordance with this Agreement. In connection with Support, Couchbase may receive performance and operational data and information directly from the Cloud Service regarding technical operations of the Cloud Service. Couchbase will only use such data and information for the purposes of providing the Cloud Services and Support, and in aggregate form for the purposes of improving the Cloud Service.

 

10. Beta Services. From time to time and at Couchbase’s sole discretion, Customer may participate in certain test, alpha, beta, free and trial versions of the Cloud Service (“Beta Services”) at no additional charge in its sole discretion, subject to the restrictions generally applicable to the Cloud Service and any additional requirements set forth by Couchbase. The Beta Services are provided without Support or any servicing obligations, and may contain bugs and other functional issues. BETA SERVICES ARE PROVIDED AS-IS AND WITHOUT ANY WARRANTY OR INDEMNITY. Couchbase, its Affiliates and/or licensors will not be liable for any harm or damages related to Beta Services. Unless otherwise stated, any Beta Services trial period will expire upon the earlier of one year from the trial start date or the date that a version of the Beta Services becomes generally available without the applicable Beta Services designation. Couchbase may discontinue Beta Services at any time in its sole discretion and is under no obligation to make such Beta Services generally available.

 

11. Proprietary Rights.

11.1. Couchbase and its licensors retain all right, title and interest in and to the Cloud Service (including any and all improvements, enhancements or modifications thereto), the Documentation and Professional Services (including associated deliverables), including all intellectual property rights therein, and nothing in this Agreement will be construed as conferring by implication, acquiescence, estoppel, or otherwise, any license or other right upon Customer.

 

11.2. Any third-party open source software components included in the Cloud Service shall be governed by the terms of the applicable open source license conditions and/or copyright notices that can be found in the relevant licenses file, Documentation or materials related to the Cloud Service.
11.3. Except as expressly stated in Section 7, Customer retains all right, title and interest in and to the Customer Content, including all intellectual property rights therein.

 

11.4. Couchbase may use any data, feedback or information that Customer makes available to Couchbase or that Couchbase derives or generates from Customer’s use (including usage data in anonymized and aggregated form)  of the Cloud Service or the Documentation but excluding Customer Content (“Feedback”) without obligation to Customer and Customer hereby irrevocably assigns to Couchbase all right, title, and interest in and to the Feedback.

 

11.5. If Customer is the United States Government or any contractor thereof, all licenses granted hereunder are subject to the following: (i) for acquisition by or on behalf of civil agencies, as necessary to obtain protection as “commercial computer software” and related documentation in accordance with the terms of this Agreement and as specified in Subpart 12.1212 of the Federal Acquisition Regulation (FAR), 48 C.F.R.12.1212, and its successors; and (ii) for acquisition by or on behalf of the Department of Defense (DOD) and any agencies or units thereof, as necessary to obtain protection as “commercial computer software” and related documentation in accordance with the terms of this Agreement and as specified in Subparts 227.7202-1 and 227.7202-3 of the DOD FAR Supplement, 48 C.F.R.227.7202-1 and 227.7202-3, and its successors, Manufacturer is Couchbase, Inc.

 

12. Fees, Payment Terms and Taxes.

12.1. Fees. Customer may subscribe to a service plan of the Cloud Service via an Order, by issuing a purchase order (“PO”) compliant with Section 12.3, or other methods made available by Couchbase and shall pay Couchbase the applicable Fees in accordance with this Section 12 and the description of fees and charges available at https://www.couchbase.com/CapellaServiceFees10192021 which is incorporated by reference herein.

 

12.2. Calculation of Fees. Couchbase calculates and invoices Fees and charges based on: (i) Customer’s metered use of the Cloud Service as described on the site specific to the Cloud Service Customer is using; (ii) as agreed between Couchbase and Customer as set forth in an Order; or (iii) as applicable, in accordance with Couchbase’s then-current list prices. Couchbase reserves the right to increase its fees and charges with at least thirty (30) days’ prior notice provided electronically through the Cloud Service or a comparable means.

 

12.3. Ordering via PO. If Customer sends Couchbase a PO in lieu of executing an Order, the PO will be deemed an offer which Couchbase may accept. In such a case, only the commercial details listed on the PO shall be considered part of the contract created (exclusive of any pre-printed terms on the PO). Any other terms on the PO which either (i) conflict with the terms of this Agreement, or (ii) are not agreed under this Agreement, will be void and without effect, even if Couchbase signs the PO. All accepted POs will automatically be governed by this Agreement (even if the PO does not explicitly reference this Agreement). It is expressly agreed that this Section 12 shall apply in respect of any PO sent by Customer and accepted by Couchbase. At a minimum, the PO shall state the number of prepaid Credits purchased along with the Couchbase SKU number(s), the Subscription Terms (start and end dates) for each entitlement, the service plan tier purchased, and the applicable fees and charges. Customer shall be responsible for and pay any Fees arising out of any usage of On-Demand Credits under its accounts as set forth in this Agreement.

 

12.4. Payment Terms. Unless otherwise agreed between Customer and Couchbase, all payments of Fees under this Agreement shall be in the currency stated in the Order and paid using one of the payment methods supported by Couchbase. Couchbase may issue invoices to Customer via email or in the form accessible via the Cloud Control Plane. Couchbase is not required to send invoices to any other billing or invoicing portal. Unless otherwise stated in the applicable Order or SOW, Customer shall pay for all invoices issued by Couchbase to Customer under this Agreement within thirty (30) days of the date of the invoice, even if such invoice does not provide a Customer purchase order number. For multi-year deals and unless otherwise stated in an Order, Customer shall have remitted (and Couchbase shall have received) payment of the applicable annual Fees on or before the Subscription Term anniversary. For invoiced amounts, late payments may, in Couchbase’s discretion, bear interest at the lesser of one and one half percent (1½%) per month or the maximum rate allowed by applicable law, and Customer shall reimburse Couchbase for all reasonable costs and expenses incurred (including reasonable attorneys’ fees) in collecting any overdue amounts. All amounts paid and payable by Customer under this Agreement are non-cancelable and non-refundable, and shall be paid to Couchbase without setoff or counterclaim, and without any deduction or withholding. If Customer purchases licenses or services related to the Cloud Service through an approved third-party partner, then the applicable agreement with that third-party will govern with respect to Customer for the appropriate payment terms, provided that such third-party agreement shall not override or attempt to override the payment terms in place between Couchbase and such approved third-party partner. All other terms and restrictions with respect to the use of the Cloud Service shall continue to apply to Customer.

 

12.5. Taxes. All Fees payable by Customer are exclusive of applicable taxes and duties (such as, without limitation, VAT, Service Tax, GST, excise taxes, sales and transactions taxes, and gross receipts tax (collectively, the “Transaction Taxes”)). If applicable, Couchbase may charge and Customer shall pay all Transaction Taxes that Couchbase is legally obligated or authorized to collect from Customer. Customer will provide such information to Couchbase as reasonably required to determine whether Couchbase is obligated to collect Transaction Taxes from Customer. Couchbase will not collect, and Customer will not pay any Transaction Taxes for which Customer furnishes a properly completed exemption certificate or a direct payment permit certificate for which Couchbase may claim an available exemption from such Transaction Taxes. All payments made by Customer to Couchbase under this Agreement will be made free and clear of any deduction or withholding, as may be required by law. If any such deduction or withholding (including but not limited to cross-border withholding taxes) is required on any payment, Customer will pay such additional amounts as are necessary so that the net amount received by Couchbase is equal to the amount then due and payable under this Agreement. Couchbase will provide Customer with such tax forms as are reasonably requested in order to reduce or eliminate the amount of any withholding or deduction for taxes in respect of payments made under this Agreement.

 

13. Confidentiality.

13.1. Customer and Couchbase will maintain the confidentiality of the other party’s Confidential Information. “Confidential Information” means any proprietary information disclosed by one party (“Disclosing Party”) to the other party (“Receiving Party”) during, or prior to entering into, this Agreement that Receiving Party should know is confidential or proprietary based on the nature of the information and circumstances surrounding the disclosure, including non-public technical information, business information (including pricing), roadmaps, benchmarks, non-public security measures and reports. Confidential Information does not include information that (i) is or becomes generally known to the public through no fault of or breach of this Agreement by the Receiving Party; (ii) is rightfully known by the Receiving Party at the time of disclosure without an obligation of confidentiality to the Disclosing Party; (iii) is independently developed by the Receiving Party without use of the Disclosing Party’s Confidential Information; (iv) the Receiving Party rightfully obtains from a third party without restriction on use or disclosure; or (v) usage data derived by Couchbase from Customer’s use of the Cloud Services provided that such data is anonymized and aggregated.

 

13.2. The Receiving Party of any Confidential Information of the Disclosing Party agrees not to use such Confidential Information for any purpose except as necessary to fulfill its obligations and exercise its rights under this Agreement. The Receiving Party will protect the secrecy of and prevent disclosure and unauthorized use of the Disclosing Party’s Confidential Information using the same degree of care that it takes to protect its own confidential information and in no event will use less than reasonable care.

 

13.3. Upon termination of this Agreement, the Receiving Party will, at the Disclosing Party’s option, promptly return or destroy (and provide written certification of such destruction) the Disclosing Party’s Confidential Information. A party may disclose the other party’s Confidential Information only to the extent required by law or regulation.

 

14. DISCLAIMER OF WARRANTY. THE CLOUD SERVICE, DOCUMENTATION AND ANY PROFESSIONAL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, INCLUDING THAT THE CLOUD SERVICE, DOCUMENTATION OR PROFESSIONAL SERVICES PROVIDED WILL MEET CUSTOMER’S REQUIREMENTS, WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, ACCURATE, COMPLETE OR FREE OF HARMFUL CODE, THAT DEFECTS WILL BE CORRECTED,OR THAT ANY INFORMATION OR ADVICE GIVEN BY COUCHBASE, ANY OF ITS AFFILIATES OR LICENSORS (COLLECTIVELY, THE “COUCHBASE PARTIES”)  WILL CREATE ANY WARRANTY. THE COUCHBASE PARTIES (i) DO NOT CONTROL THE TRANSFER OF DATA OVER COMMUNICATIONS FACILITIES, INCLUDING THE INTERNET, AND THE CLOUD SERVICE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF SUCH COMMUNICATIONS FACILITIES, (ii) ARE NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGES RESULTING FROM SUCH PROBLEMS, AND (iii) ARE NOT RESPONSIBLE FOR ANY ISSUES RELATED TO THE PERFORMANCE, OPERATION OR SECURITY OF THE CLOUD SERVICE THAT ARISE FROM CUSTOMER’S ACTIONS OR OMISSIONS (INCLUDING CUSTOMER’S CONFIGURATION OF THE CLOUD SERVICE IN A MANNER OTHER THAN THROUGH THE CLOUD CONTROL PLANE) OR ANY THIRD-PARTY CONTENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COUCHBASE PARTIES HEREBY DISCLAIM ALL WARRANTIES, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AVAILABILITY, NON-INFRINGEMENT, AND TITLE, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE OR TRADE.

 

15. Indemnification.

15.1. Customer Indemnification. Customer shall indemnify and defend the Couchbase Parties from and against any claims, proceedings, liabilities, costs or damages arising out of or in connection with any third-party claim concerning: (i) Customer’s or any Authorized User’s use of or access to the Cloud Service, Support, or Cloud Environment; (ii) violation of third party rights (including without limitation any intellectual property rights) arising out of or relating to Service Content; and (iii) breach of this Agreement or applicable law by Customer or an Authorized User. Couchbase will: (a) promptly notify Customer of the relevant claim; (b) give Customer all ne