CenterEdge Software
Giving customers fast, flexible search capabilities in the cloud
Industry
Customer application
- Entertainment facility point-of-sale solutions
Solution
Use case
- User profile
- Session store
- Omnichannel personalization
Product
Key features
- Multi-dimensional scaling
- Full-text search
CenterEdge provides amusement parks and other family entertainment centers with software solutions for point-of-sale, online ticketing and other essential business functions. First, CenterEdge used Couchbase to move its source of truth database to the cloud. Then they took advantage of Couchbase’s Full-Text Search to give their clients lightning-fast search capabilities across millions of customer records. Couchbase also indexes data rapidly, so customers immediately see updates across all their applications.
“Couchbase Full-Text Search allows us to deliver customer search results from extremely large data sets very efficiently.”
Brant Burnett
Systems Architect, CenterEdge Software
CHALLENGES
- Give amusement park staff 360-degree customer insights at the point of sale and everywhere else
- Ensure staff members can quickly access accurate, up-to-date information for every franchise
- Conduct complex searches efficiently
OUTCOMES
- Full-Text Search accelerates search results, enhancing customer service and speeding up marketing efforts
- Couchbase indexes data rapidly, so users see updates right away across applications
- Full-Text Search indexes are automatically sharded across nodes, spreading workloads efficiently
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