What you get

Deep technical expertise

The Couchbase support team is uniquely qualified to provide technical assistance with any issues that might arise with your Couchbase deployment. Our team has deep technical expertise and experience, not only in Couchbase’s NoSQL technology, but in complex database and enterprise software operations generally. You can rest assured that whatever the issue, our team can resolve it.

Global Support

With Couchbase customers all around the world, our support team provides global coverage. So wherever you’re located, we’ve got you covered. For customers requiring round-the-clock support, 24x7x365 service level agreements are available.

Updates and alert

All support customers receive product updates as well as hot fixes, notification service, and technical alerts. We proactively provide these services as part of your subscription, so your team has easy access to the latest Couchbase resources and information.

Multiple service level options

Couchbase customers can choose from three support options – Silver, Gold and Platinum – to get the right level of coverage and response times for your requirements. Subscriptions are available on an annual and multi-year basis.

Learn the differences between Enterprise and Community

See which version is right for you

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