Couchbase Enterprise Subscriptions and Support

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Production-ready software, world-class support.


Product subscriptions for Couchbase Server and Couchbase Sync Gateway Enterprise Edition give you a software use license and access to all software updates, hot fixes, maintenance releases and product support. Three support options – Silver, Gold and Platinum – provide the right level of coverage and response times for your implementation.


Committed to Your Success

Your success with Couchbase products is our highest priority. We’re committed to providing the support you need to ensure the performance and reliability of your Couchbase deployment. Our world-class team of engineers and support specialists stands ready to help when you need it.


Deep Technical Expertise

The Couchbase support team is uniquely qualified to provide technical assistance with any issues that might arise with your Couchbase deployment. Our team has deep technical expertise and experience, not only in Couchbase’s NoSQL technology, but in complex database and enterprise software operations generally. You can rest assured that whatever the issue, our team can resolve it.


Global Support

With Couchbase customers all around the world, our support team provides global coverage. So wherever you’re located, we’ve got you covered. For customers requiring round-the-clock support, 24x7x365 service level agreements are available.   


Updates and Alerts

All support customers receive product updates as well as hot fixes, notification service, and technical alerts. We proactively provide these services as part of your subscription, so your team has easy access to the latest Couchbase resources and information.


Multiple Service Level Options

Couchbase customers can choose from three support options – Silver, Gold and Platinum – to get the right level of coverage and response times for your requirements. Subscriptions are available on an annual and multi-year basis.


Pricing starts at $5,600 per node.