Couchbase and Infosys Partner to Help Enterprises Modernize Field Service Applications
October 10, 2018
Couchbase technology plus Infosys expertise to provide enterprises with fast, scalable, secure, and always-on applications for field services
Couchbase, Inc., creator of the world’s first Engagement Database, today announced a new solution designed to help enterprises provide fast, scalable, secure and always-on applications to their global and mobile field workforce in partnership with Infosys, a global leader in consulting, technology, and next generation services. Powered by the Couchbase Data Platform, the Field Service solution with offline capabilities will enable enterprises to develop and implement an “offline-first” strategy while modernizing their application landscape to deliver exceptional user experiences and support a more effective workforce.
The Field Service solution is designed to ensure businesses can remain agile by leveraging applications that are “always-on” to keep pace with accelerating digital transformation that would otherwise leave them behind. Based on the Couchbase Data Platform, organizations can avoid many issues that have previously affected global field application deployment, such as limited or no capability when the network connection drops, or applications that cannot match their development performance when rolled out at scale.
The new solution will create faster time-to-value for enterprises by accelerating the entire development process from initial proof of concept to final roll-out. Enterprises in all industries can therefore concentrate on creating applications that make the most out of their data and empower field workers, including:
Real-time crew management, allowing airlines to ensure they always have the right crew, in the right place, for the right aircraft, with the right information
Reduced service downtime, giving utility company field engineers the information and support they need to fix issues first-time, no matter the location
Powering the industrial internet, allowing machine-to-machine communication in manufacturing lines and creating the foundations for a massively interactive enterprise
Mobile lending, enabling the bank mobile lenders to have an informative discussion with their potential customers
Sales Rep for store calls, improve productivity of sales reps by significantly reducing manual data entry
“One of the greatest challenges that large enterprises face in their digital journey is to develop applications, for their field workforce, that can provide the same user experience irrespective of whether they are online or not. By partnering with Couchbase, we can help our customers develop applications with an ‘offline-first’ approach thereby enabling their field work force improve customer reach and be able to cover the last mile. Lack of connectivity will no longer be an application exception.”
- Gautam Khanna, VP and Head of Modernization Practice, Infosys
“Digital transformation initiatives are being driven by companies around the world as they aim to use technology to get closer to their customers and change the way they do business. And those organizations that struggle to transform risk being left behind. The aim of the Couchbase Data Platform is to enable massively interactive enterprises to provide revolutionary customer experiences. With this new solution and the strong partnership between Couchbase and Infosys, we can help enterprises realize the potential of their digital strategies to enable their competitive advantage.”
- Matt Cain, President and CEO, Couchbase
Watch Infosys’s presentation at Couchbase Connect SV
Read about Couchbase Data Platform
About Infosys Ltd.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 45 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit http://www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Unlike other NoSQL databases, Couchbase provides an enterprise-class, multicloud to edge database that offers the robust capabilities required for business-critical applications on a highly scalable and available platform. Couchbase is built on open standards, combining the best of NoSQL with the power and familiarity of SQL, to simplify the transition from mainframe and relational databases.
Couchbase has become pervasive in our everyday lives; our customers include industry leaders Amadeus, American Express, Carrefour, Cisco, Comcast/Sky, Disney, eBay, LinkedIn, Marriott, Tesco, Tommy Hilfiger, United, Verizon, as well as hundreds of other household names. For more information, visit www.couchbase.com.
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