Press Release

Couchbase and Infosys Partner to Help Enterprises Modernize Field Service Applications

October 10, 2018
Couchbase technology plus Infosys expertise to provide enterprises with fast, scalable, secure, and always-on applications for field services

 

Couchbase, Inc., creator of the world’s first Engagement Database, today announced a new solution designed to help enterprises provide fast, scalable, secure and always-on applications to their global and mobile field workforce in partnership with Infosys, a global leader in consulting, technology, and next generation services. Powered by the Couchbase Data Platform, the Field Service solution with offline capabilities will enable enterprises to develop and implement an “offline-first” strategy while modernizing their application landscape to deliver exceptional user experiences and support a more effective workforce.

 

The Field Service solution is designed to ensure businesses can remain agile by leveraging applications that are “always-on” to keep pace with accelerating digital transformation that would otherwise leave them behind. Based on the Couchbase Data Platform, organizations can avoid many issues that have previously affected global field application deployment, such as limited or no capability when the network connection drops, or applications that cannot match their development performance when rolled out at scale.

 

The new solution will create faster time-to-value for enterprises by accelerating the entire development process from initial proof of concept to final roll-out. Enterprises in all industries can therefore concentrate on creating applications that make the most out of their data and empower field workers, including:

 

  • Real-time crew management, allowing airlines to ensure they always have the right crew, in the right place, for the right aircraft, with the right information

  • Reduced service downtime, giving utility company field engineers the information and support they need to fix issues first-time, no matter the location

  • Powering the industrial internet, allowing machine-to-machine communication in manufacturing lines and creating the foundations for a massively interactive enterprise

  • Mobile lending, enabling the bank mobile lenders to have an informative discussion with their potential customers

  • Sales Rep for store calls, improve productivity of sales reps by significantly reducing manual data entry

 

“One of the greatest challenges that large enterprises face in their digital journey is to develop applications, for their field workforce, that can provide the same user experience irrespective of whether they are online or not. By partnering with Couchbase, we can help our customers develop applications with an ‘offline-first’ approach thereby enabling their field work force improve customer reach and be able to cover the last mile. Lack of connectivity will no longer be an application exception.”

- Gautam Khanna, VP and Head of Modernization Practice, Infosys  

 

 

“Digital transformation initiatives are being driven by companies around the world as they aim to use technology to get closer to their customers and change the way they do business. And those organizations that struggle to transform risk being left behind. The aim of the Couchbase Data Platform is to enable massively interactive enterprises to provide revolutionary customer experiences. With this new solution and the strong partnership between Couchbase and Infosys, we can help enterprises realize the potential of their digital strategies to enable their competitive advantage.”

- Matt Cain, President and CEO, Couchbase


 

Resources

Watch Infosys’s presentation at Couchbase Connect SV

Read about Couchbase Data Platform

 

About Infosys Ltd.

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 45 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

 

Visit http://www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

About Couchbase

Couchbase's mission is to be the data platform that revolutionizes digital innovation. To make this possible, Couchbase created the world's first Engagement Database to help deliver ever-richer and ever more personalized customer and employee experiences. Built with the most powerful NoSQL technology, the Couchbase Data Platform was architected on top of an open source foundation for the massively interactive enterprise. Our geo-distributed Engagement Database provides unmatched developer agility and manageability, as well as unparalleled performance at any scale, from any cloud to the edge.

Couchbase has become pervasive in our everyday lives; our customers include industry leaders Amadeus, AT&T, BD (Becton, Dickinson and Company), Carrefour, Cisco, Comcast, Disney, DreamWorks Animation, eBay, Marriott, Neiman Marcus, Tesco, Tommy Hilfiger, United, Verizon, Wells Fargo, as well as hundreds of other household names. For more information, visit www.couchbase.com.

 

Press Contact

Christina Knittel

christina.knittel@couchbase.com
(775) 209-2461

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