Solutions – Field Service

Improve employee productivity in the field

Deliver a responsive experience for your employees in the field

Enabling employees in the field means arming them with responsive applications that work all the time, regardless of network availability. But that’s a hard problem to solve if you have to pull data from multiple sources into one platform and then mobilize that data, making it available to those employees both online and offline. The Couchbase Data Platform provides a single platform that can manage data collected from different sources and securely route that data to and from the edge, ensuring it is available both online and off.

Challenge:
Siloed Data

Managing critical business data in disparate systems makes it difficult to access and integrate data. And as datasets emerge from increasingly varied sources and grow larger, capturing and storing that data and bringing it to your remote workforce becomes more challenging.

With Couchbase:
Manage business data from one platform

Eliminate database sprawl with one single platform that spans field service applications and powers web and mobile applications. The Couchbase Data Platform manages and delivers business-critical data to your remote workforce so they can focus on getting their jobs done.

Challenge:
Offline-first is hard to achieve

It’s hard to architect data management solutions that bring centrally managed data to the edge. And then making sure that data is always available, both online and offline, is difficult and costly. Existing applications built with connected architectures (such as RESTful) do not meet availability and performance needs.

With Couchbase:
Apps work online and offline

The Couchbase Data Platform manages data from datacenter to device, taking care of the storage, synchronization (including peer-to-peer), and security of your data. It includes built-in sync and an embedded database for your mobile devices so that you can deliver an always-on experience for your mobile users, even with spotty networks and dropped connections.

Challenge:
Security at the edge

Data security outside the cloud, such as over the web and on devices, is hard to define and contain, especially if you also have to manage data flowing in from other sources.

With Couchbase:
Secure and manage edge data with ease

Safeguard your company’s data with built-in enterprise-grade security from cloud to edge. With Couchbase, you can manage access control and secure your data wherever it is - over the web or on a device.

Industry Use Cases

Travel & Hospitality

Power the applications in use by travelers and airlines, hotels, rental car agencies and more, including remote employee/crew services applications, and asset/fleet tracking.

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Retail

Give employees the ability to collect purchase information, service customers, and get real-time merchandise status on their mobile devices.

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Manufacturing/Logistics

Build robust manufacturing/logistics applications with services like asset tracking, device management, and more.

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Healthcare

Power next-gen healthcare applications with device management, patient health portals, work order management, health activity logging, medical record management, and more.

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Financial Services

Give your field the ability to report claims, manage fraud prevention, power location-based offers, and collect financial/insurance data in the field regardless of network connection.

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Reference Architecture

A reference architecture built with the Couchbase Data Platform shows a Field Services application synchronizing work orders, schedules, asset data, and notes for both online and offline consumption.