CUSTOMER STORIES
Delivering a Real-Time Personalized Experience for Every Passenger
Partnered with AWS
Industry
Use Cases
Key Features
About Carnival
Carnival Corporation is the world’s largest travel leisure company, with a fleet of over 100 cruise vessels across 10 brands. To deliver personalized experiences for every passenger, Carnival’s OceanMedallion system combines wearable IoT medallions, a mobile app, and IoT sensors throughout each vessel. By seamlessly handling massive volumes of real-time data from the system, Couchbase helps Carnival provide highly personalized services that build brand loyalty and generate additional upsell revenue.
Story highlights
- OceanMedallion system captures and matches behavior-based preferences of guests, increasing brand loyalty and upsells
- Automatic syncing to AWS data centers provides real-time speed impervious to internet disruption
- Guest profile and preference data is securely stored for future voyages
KEY RESULTS
100
vessels across 10 cruise lines
<5K
passengers aboard the ships
100%
uptime for ship operations
“All the intelligence has to be processed on the edge so it can be invested back into the guest experience in real time.”
John Padgett, President, Carnival
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