KUNDENGESCHICHTEN
Creating a Single View of Customers Across Multiple Lines of Business
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About Comcast
Comcast, a leading provider of video, high-speed internet, and voice services, uses Couchbase to deliver better customer support across multiple lines of business. A key part of Comcast’s business model is to provide a customer experience that is always improving. Achieving that goal is complicated because customers interact with Comcast in many different ways – and building a single view of each customer became a challenge with relational technologies. With Couchbase, Comcast presents a complete picture of each customer when support receives a call, resulting in better, faster service for the company’s customers.
Story highlights
- Improved performance even as work volume increased
- Single source of customer information improves the support experience
- Multi-dimensional scaling allows cost-effective growth
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"Die Zusammenarbeit mit Couchbase beim Aufbau dieser robusten und umfangreichen Lösungen versetzt uns in eine gute Position, um unser Ziel einer perfekten Kundenerfahrung zu erreichen."
Scott Carney, Director of Software Development, Comcast
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NoSQL for media & entertainment