KUNDENGESCHICHTEN
Delivering a Real-Time Personalized Experience for Every Passenger
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Industrie
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About Carnival
Carnival Corporation is the world’s largest travel leisure company, with a fleet of over 100 cruise vessels across 10 brands. To deliver personalized experiences for every passenger, Carnival’s OceanMedallion system combines wearable IoT medallions, a mobile app, and IoT sensors throughout each vessel. By seamlessly handling massive volumes of real-time data from the system, Couchbase helps Carnival provide highly personalized services that build brand loyalty and generate additional upsell revenue.
Story highlights
- OceanMedallion system captures and matches behavior-based preferences of guests, increasing brand loyalty and upsells
- Automatic syncing to AWS data centers provides real-time speed impervious to internet disruption
- Guest profile and preference data is securely stored for future voyages
SCHLÜSSELERGEBNISSE
100
vessels across 10 cruise lines
<5K
passengers aboard the ships
100%
Betriebszeit für den Schiffsbetrieb
“Die gesamte Intelligenz muss an der Schnittstelle verarbeitet werden, damit sie in Echtzeit in das Gästeerlebnis investiert werden kann.”
John Padgett, President, Carnival
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