STORIE DI CLIENTI

Delivering a Real-Time Personalized Experience for Every Passenger

Collaborazione con AWS

Industria

Travel & hospitality

Casi d'uso

Servizi sul campo
Personalization and profiles

Caratteristiche principali

Mobile

About Carnival

Carnival Corporation is the world’s largest travel leisure company, with a fleet of over 100 cruise vessels across 10 brands. To deliver personalized experiences for every passenger, Carnival’s OceanMedallion system combines wearable IoT medallions, a mobile app, and IoT sensors throughout each vessel. By seamlessly handling massive volumes of real-time data from the system, Couchbase helps Carnival provide highly personalized services that build brand loyalty and generate additional upsell revenue.

Story highlights

  • OceanMedallion system captures and matches behavior-based preferences of guests, increasing brand loyalty and upsells
  • Automatic syncing to AWS data centers provides real-time speed impervious to internet disruption
  • Guest profile and preference data is securely stored for future voyages

RISULTATI CHIAVE

100

vessels across 10 cruise lines

<5K

passengers aboard the ships

100%

tempo di attività per le operazioni navali

"Tutta l'intelligenza deve essere elaborata sul bordo in modo da poter essere investita nuovamente nell'esperienza dell'ospite in tempo reale".

John Padgett, President, Carnival

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