고객 사례

Delivering a Real-Time Personalized Experience for Every Passenger

AWS와 파트너십을 맺었습니다

산업

Travel & hospitality

사용 사례

현장 서비스
Personalization and profiles

주요 특징

모바일

About Carnival

Carnival Corporation is the world’s largest travel leisure company, with a fleet of over 100 cruise vessels across 10 brands. To deliver personalized experiences for every passenger, Carnival’s OceanMedallion system combines wearable IoT medallions, a mobile app, and IoT sensors throughout each vessel. By seamlessly handling massive volumes of real-time data from the system, Couchbase helps Carnival provide highly personalized services that build brand loyalty and generate additional upsell revenue.

Story highlights

  • OceanMedallion system captures and matches behavior-based preferences of guests, increasing brand loyalty and upsells
  • Automatic syncing to AWS data centers provides real-time speed impervious to internet disruption
  • Guest profile and preference data is securely stored for future voyages

주요 결과

100

vessels across 10 cruise lines

<5K

passengers aboard the ships

100%

선박 운항을 위한 가동 시간

"모든 인텔리전스를 엣지에서 처리하여 실시간으로 고객 경험에 다시 투자할 수 있어야 합니다."

존 패짓, President, Carnival

Keep exploring

  • 비디오

    Carnival Corporation: Smooth sailing with Couchbase

  • 백서

    How travel and hospitality companies are adapting with AI

    Read whitepaper

  • 웹 페이지

    NoSQL for travel & hospitality

    산업 페이지 보기

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