TÉMOIGNAGES DE CLIENTS
Delivering a Real-Time Personalized Experience for Every Passenger
Partenariat avec AWS
L'industrie
Cas d'utilisation
Caractéristiques principales
About Carnival
Carnival Corporation is the world’s largest travel leisure company, with a fleet of over 100 cruise vessels across 10 brands. To deliver personalized experiences for every passenger, Carnival’s OceanMedallion system combines wearable IoT medallions, a mobile app, and IoT sensors throughout each vessel. By seamlessly handling massive volumes of real-time data from the system, Couchbase helps Carnival provide highly personalized services that build brand loyalty and generate additional upsell revenue.
Principales informations de l'histoire
- OceanMedallion system captures and matches behavior-based preferences of guests, increasing brand loyalty and upsells
- Automatic syncing to AWS data centers provides real-time speed impervious to internet disruption
- Guest profile and preference data is securely stored for future voyages
RÉSULTATS CLÉS
100
navires de 10 compagnies de croisières
<5K
passengers aboard the ships
100%
temps de fonctionnement pour les opérations des navires
"Toute l'intelligence doit être traitée à la périphérie afin d'être réinvestie en temps réel dans l'expérience du client.
John Padgett, Président, Carnival
Continuez d'explorer
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Vidéo
Carnival Corporation: Smooth sailing with Couchbase
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Livre blanc
How travel and hospitality companies are adapting with AI
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Page web
NoSQL pour le tourisme et l'hôtellerie