ONBOARDING, SUPPORT, AND RESOURCES
Couchbase Customer Success
We’re here to ensure a smooth liftoff. Our dedicated Customer Success and Delivery teams will help plan your migration, get you up and running, and help keep your apps healthy.
99.999%
availability
SOC 2
compliant
24/7/365
preventative issue finding
CUSTOMER SUCCESS
We’re with you on your journey
Moving forward, together
Get up and running
From migration to set up, we make sure your implementation is smooth sailing.
Monitor and protect health
We watch your app 24/7, so we find risks before they become headaches.
Scale and expand
We help you plan what’s next, so you can move your business to the next chapter.
ENABLEMENT
카우치베이스 아카데미
Advance your career by becoming a Couchbase expert. We offer self-paced learning, hands-on labs, and certification paths.
Explore developer, administrator, and architect tracks.
Practice in real Couchbase and Capella environments.
Validate your skills by earning Couchbase certifications.
Access templates, guides, and playbooks of best practices.
Packages
Migration Package (25 Days)
A milestone-based move to Couchbase or Capella.
Getting Started (11-30 Days)
A production-ready cluster, with a working reference app to build on.
Architecture Review (12 Days)
A written check of your design and performance, with a prioritized fix list.
Launch Support (38 Days)
A monitored go-live with clear response times and a post-launch tuning report.
Health Check
An examination of performance, with benchmarks to help you analyze progress.
Well-Architected Review
A repeatable way to design and improve the workloads that can’t afford to go down.
“We greatly value Couchbase’s ability to scale effortlessly, which is crucial for swift onboarding of new advertisement services.”
– Howell Caba, Manager for Ad Delivery Platform, Rakuten
Couchbase customer success FAQ
Find answers to common questions like what to expect after signing, onboarding, QBRs, and more.
After signing, you are assigned a dedicated Customer Success Manager who leads onboarding, coordinates your implementation team, and sets milestones for your first 90 days with Couchbase.
Couchbase onboarding covers environment setup, architecture review, data modeling guidance, SDK configuration, and team enablement. Timelines are scoped to your deployment size and complexity.
A Quarterly Business Review (QBR) is a scheduled check-in between your team and your Couchbase Customer Success Manager to review performance, upcoming needs, and strategic priorities.
Yes. Couchbase customers can participate in beta pilots and early access programs for new capabilities. Your Customer Success Manager can nominate your team based on your use case and roadmap fit.
Couchbase offers Couchbase Academy for training and certification, developer documentation, community forums, Discord, and a library of enablement materials available through your customer portal.
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Intrigued? Start today.
Let’s talk about how you can build smarter for an AI future, today.