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Get customer data and intelligence in real time

Couchbase’s multipurpose DBaaS provides real-time data processing, flexible models, scalable architecture, high-speed caching, and edge and mobile capabilities. Build AI-enabled applications to improve customer engagement and outcomes.

Struttura flessibile

Optimize real-time unified insights by efficiently managing diverse data that instantly updates Customer 360 apps.

Velocità in tempo reale

Speed up data access, boost performance, and reduce latency with caching, in-memory processing, and edge computing.

Pronto per la GenAI

Use vector search with AI to improve query precision, sharpen predictive insights, and enhance personalization.

Dati sicuri

Ensure data protection with robust encryption, access controls, and compliance capabilities in Customer 360 apps.

Cliente 360

Top Customer 360 use cases

Couchbase powers customer applications and provides critical insights to provide a 360-degree view of customers across any industry.

Customer-360@2x
Vendita al dettaglio

AI analyzes past purchases, browsing history, and customer preferences to recommend products the customer is likely to buy.

Banking

AI-powered chatbots can handle routine customer service inquiries like balance checks, transaction queries, and service issues, allowing human agents to focus on more complex customer needs.

Assistenza sanitaria

AI can track patient interactions across various channels like appointments, hotline calls, and web inquiries to provide personalized care and timely follow-ups.

Telecomunicazioni

AI models can mitigate churn by identifying customers who are likely to cancel services and enabling targeted interventions to retain them.

Immagine Comcast
"With Couchbase working with us building these kinds of resilient solutions, it puts us in a good place to achieve our goal of a perfect customer experience."
Scott Carney, Direttore dello sviluppo software, Comcast
40M+ documenti
61K utenti
PGE
"Per configurare un'implementazione resiliente di Couchbase abbiamo impiegato pochi minuti. Abbiamo installato tre server, bilanciato il carico e immediatamente siamo diventati resilienti".
Robert Lawrence, Proprietario di prodotto delle piattaforme dei catalizzatori digitali, PG&E
16M clienti
70K+ area di servizio di un chilometro quadrato
BD
“We wanted a solution that seamlessly works across server and mobile. None of the other solutions came even close to Couchbase’s broad enterprise capabilities.”
Aviram Agmon, CTO, Maccabi Health Care
2.3M customers managing healthcare through a single app
60% miglioramento delle valutazioni degli utenti
FICO
“Couchbase is the beating heart of our payment data. The platform has been easy to deploy and manage from the very beginning.”
Stuart Brand, Responsabile dell'ingegneria della piattaforma, BR-DGE
88% tempi di commercializzazione più rapidi con le nuove integrazioni
10-37% reduction in acquiring fees

Risorse correlate

CARTA BIANCA
Adaptive applications take customer experience to the next level
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BR-DGE - Making checkout flow smoothly for merchants and shoppers
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Customer 360 FAQ

Get answers to the most common questions about using NoSQL databases for Customer 360.

  • Why use a NoSQL database for Customer 360?

    NoSQL databases excel at managing varied and unstructured data. Their scalability and flexibility is ideal for integrating new sources into a comprehensive customer profile.

  • What NoSQL DB type is best for Customer 360 apps?

    Document stores like Couchbase are ideal for Customer 360 apps. They efficiently manage semi-structured data in JSON-like documents, allowing easy modifications without disrupting existing records.

  • What challenges come with NoSQL for Customer 360?

    Challenges include managing data consistency and quality as NoSQL provides eventual consistency rather than strict ACID compliance. Synchronizing data across diverse systems adds complexity.

  • Come gestisce NoSQL la scalabilità e le prestazioni?

    NoSQL databases use distributed architectures to scale out across multiple servers, supporting the large data volumes and high throughput crucial for processing diverse Customer 360 datasets.

  • E le preoccupazioni relative alla sicurezza dei dati e alla privacy?

    NoSQL databases address security with features like authentication, encryption, and fine-grained access controls to safeguard sensitive customer data in diverse and distributed environments.

  • Come si integrano i DB NoSQL con le applicazioni aziendali?

    NoSQL databases offer robust APIs and connectors for integration with enterprise applications, including CRM systems and business intelligence tools, to ensure seamless data flow across platforms.

Iniziare a costruire

Consultate il nostro portale per sviluppatori per esplorare NoSQL, sfogliare le risorse e iniziare con le esercitazioni.

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Utilizzare Capella gratuitamente

Per iniziare a lavorare con Couchbase bastano pochi clic. Capella DBaaS è il modo più semplice e veloce per iniziare.

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