Capella Supplement

Capella Supplement

This Capella Supplement applies to Customer’s use of the Cloud Service. This Supplement and any applicable Order are governed by the MSA between Customer and Couchbase. Capitalized terms used, but not defined in this Supplement, have the meanings given to them in the MSA.

Última actualización: August 14, 2025

1. 1. Definiciones.
Los términos en mayúsculas utilizados en el presente documento tendrán las siguientes definiciones:
"Agrupaciones" significa cualquier despliegue de base de datos en el Servicio en la Nube.
"Plano de control de nubes" se refiere a la interfaz de usuario del Servicio en la Nube.
"Entorno de nube" means the infrastructure-as-a-service cloud environment provided by a third-party cloud service provider in which the Cloud Service may be deployed by Customer.
"DPA" means the Couchbase Capella Data Processing Addendum available at https://www.couchbase.com/capella-data-processing-addendum/ (o cualquier otro lugar que le suceda), actualizado periódicamente.

2. Access and Use of the Cloud Service.
2.1 Subject to Customer’s compliance with the Agreement, Couchbase grants to Customer and Customer’s Authorized Users a limited, non-exclusive, revocable, non-transferable, non-sublicensable, and non-assignable right to use the Cloud Service and the Documentation within the service plan purchased, solely for the internal use of Customer and, to the extent expressly authorized by Couchbase in writing, Customer’s Affiliate(s); provided, Customer shall remain fully responsible for its Affiliates’ compliance with the Agreement. Couchbase may provide upgrades, patches, enhancements, updates, or fixes for the Cloud Service and the Documentation, all of which shall be subject to the Agreement.

2.2 Use of the Cloud Service requires Customer and/or each Authorized User to create a user account and provide a username, password, and/or other account credentials (“Información sobre la inscripción"). Al proporcionar Información de Registro, el Cliente y cualquier Usuario Autorizado consienten en recibir comunicaciones por correo electrónico de Couchbase. El Cliente notificará a Couchbase inmediatamente de cualquier uso no autorizado. Couchbase se reserva el derecho, pero no está obligado, a restablecer o cancelar cualquier Información de Registro si Couchbase sospecha de acceso o uso no autorizado. El Cliente es responsable por el uso del Servicio en la Nube por Usuarios Autorizados y cualquier otra persona(s) a quien el Cliente le haya dado acceso al Servicio en la Nube, aún si el Cliente no autorizó dicho uso.

3. Customer Obligations
3.1 Customer agrees that to use the Cloud Service, Customer is responsible for: (i) selecting a Cloud Environment; (ii) protecting the confidentiality and security of all Registration Information, including by properly configuring any Third-Party Services; (iii) implementing and maintaining appropriate technical and security measures to protect Customer Content against accidental or unlawful destruction, loss, alteration, disclosure, or access; (iv) not interfering with and, if necessary, enabling Cloud Service updates to ensure Customer uses a current version of the Cloud Service; (v) implementing and maintaining appropriate configurations of the Cloud Service, including to enable the backup services and disaster recovery features; (vi) properly securing and maintaining any Customer system connected to the Cloud Service (including through the regular rotation of access keys and other industry-standard steps to preclude unauthorized access); (vii) any application or service that Customer makes available to its end users that interacts with or has access to the Cloud Service; and (viii) notifying Couchbase immediately if Customer believes there has been unauthorized access to or use of the Cloud Service.3.2 Except as otherwise expressly permitted in this Supplement, Customer shall not, shall not attempt to, and shall not permit any party (including any Authorized User) to circumvent, interfere with, abuse, penetration test, or endanger the operation or security of the Cloud Service.

4. Security. Couchbase aplicará y mantendrá medidas de seguridad técnicas y organizativas adecuadas. Las medidas de seguridad técnicas y organizativas actuales se describen en el Anexo B de la DPA.

5. Customer Content.
5.1 Customer grants to Couchbase a limited, non-exclusive, royalty-free, worldwide right and license to use, display, host, copy, process, archive, and transmit any and all Customer Content or other data provided by Customer in connection with Support (“Contenido de apoyojunto con el Contenido del cliente, "Contenido del servicio”) to provide and improve the Cloud Service in accordance with the Agreement. Customer represents and warrants and shall ensure that it has the right to provide such right and license and that neither the Service Content itself nor its use by Couchbase for purposes under the Agreement shall violate any applicable law or otherwise violate any third-party rights, including intellectual property rights and privacy rights.

5.2 Customer represents and warrants that it shall not transmit to Couchbase: (i) protected health information as defined under the Health Insurance Portability and Accountability Act or similar laws unless Customer and Couchbase have entered into an appropriate Business Associate Agreement (“BAA”), in which case such BAA is hereby incorporated by reference; or (ii) data that requires additional security measures not provided for under the Agreement until the Parties have executed an applicable agreement providing for such measures. If any such Service Content is inadvertently transmitted to Couchbase, Customer acknowledges and agrees that it shall cooperate with Couchbase to securely delete such Service Content.

5.3 With respect to any Personal Data (as defined in the DPA) processed by Couchbase in connection with providing the Cloud Service, Couchbase shall comply with the DPA. Couchbase may collect certain registration and usage data about Customer’s (and Authorized Users’) use of the Cloud Service. With respect to any Personal Data obtained by Couchbase as a controller, Couchbase shall comply with the Couchbase Privacy Policy.

6. Feedback. For purposes of the Cloud Service, Feedback includes data that Couchbase derives or generates from Customer’s use (including usage data in anonymized and aggregated form) of the Cloud Service. Such anonymized and aggregated usage data does not constitute Customer’s Confidential Information.

7. Cloud Service Fees.
7.1. Tasas. El Cliente puede seleccionar un plan de servicio para el Servicio en la nube a través de un Pedido, emitiendo una orden de compra ("PO”) compliant with the MSA, or other methods made available by Couchbase, and shall pay Couchbase applicable Fees for the Cloud Service in accordance with the Fees, Payment Terms and Taxes Section of the MSA and the description of fees and charges available at https://www.couchbase.com/CapellaServiceFees/ (or any successor location), as updated from time to time, which is incorporated by reference herein.

7.2. Cálculo de las tasas. Couchbase calculates and invoices Fees based on: (i) Customer’s metered use of the Cloud Service as described on the Customer’s Cloud Control Plane; (ii) as agreed between Couchbase and Customer in an applicable Order; or (iii) as applicable, Couchbase’s then-current list prices. Couchbase reserves the right to increase its fees and charges for On-Demand Credits (as defined in the description of fees and charges) with at least thirty (30) days’ prior notice provided electronically through the Cloud Service or comparable means. Customer shall be responsible for and pay any Fees arising out of any usage of On-Demand Credits under its accounts, as set forth in the Agreement.

7.3. Credit Card Billing. If Customer elects monthly billing by credit card or another payment method accepted by Couchbase, Customer authorizes Couchbase to charge applicable monthly fees for its Cloud Service usage to that credit card or other payment method. In the event of a failed payment, Couchbase may attempt to re-process the payment multiple times. If Customer has not provided a backup payment method(s) and Customer fails to provide payment, or if all payment methods in Customer’s account fail, Couchbase may suspend Customer’s Cloud Service access pursuant to Section 9 (Suspension of the Cloud Service). In the event of a chargeback initiated by Customer, Couchbase reserves the right to immediately suspend or terminate Customer’s account and pursue any outstanding amounts due, including fees incurred by Couchbase as a result of the chargeback.

8. Support and Service Level Agreement. Couchbase will (i) provide Support pursuant to the service plan selected by Customer through the Cloud Control Plane or in an Order and paid for by Customer, and (ii) use commercially reasonable efforts to meet or exceed the service levels for Customer’s service plan set forth in the service level agreement available at https://www.couchbase.com/CapellaSLAen su versión actualizada ("Acuerdo de nivel de servicio”). For prepaid Credits (as defined in the description of fees and charges), associated Support expires at the earlier of the consumption or expiration of the prepaid Credits. For On-Demand Credits, Support is available for so long as Customer pays for the On-Demand Credits and expires upon consumption of the On-Demand Credits. In connection with Support, Couchbase may receive performance and operational data regarding technical operations of the Cloud Service. Couchbase will only use such data to provide the Cloud Service and Support and in aggregate form to improve the Cloud Service. 

9. Suspension of the Cloud Service. In addition to the termination provisions in the MSA and notwithstanding anything to the contrary in the Agreement, Couchbase may suspend or terminate access to the Cloud Service: (i) immediately without notice if necessary to preserve Couchbase’s rights or Couchbase reasonably determines that Customer or any Authorized User of the Cloud Service threatens the security, integrity or availability of the Cloud Service, or otherwise breaches applicable laws or regulations; (ii) immediately without notice if Service Content or Customer’s use of the Cloud Service exposes Couchbase or its partners to third-party liability and, in such case, Couchbase may delete any Service Content (including back up data) relating to such account after providing reasonable notice; or (iii) on written notice if Customer fails to comply with the Fees, Payment Terms and Taxes Section of the MSA or the Cloud Service Fees Section herein. Additionally, Couchbase may suspend Cloud Service access for any modifications or other scheduled maintenance. If commercially feasible, Couchbase will provide advance notice of any such suspension and limit any suspension to the minimum extent and duration required. Customer will remain responsible for all Fees and charges Customer has incurred up to and during any period of suspension of the Cloud Service and will not be entitled to any credit or refund. Couchbase will use commercially reasonable efforts to restore Customer’s access to the Cloud Service promptly following resolution of the cause of Customer’s suspension.