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Couchbase Support and Subscriptions

Annual product subscriptions for Couchbase Server Enterprise Edition grant a software use license and access to all software updates, hot fixes, maintenance releases and product support. Two support options – Premium and Standard – provide the appropriate level of coverage and response times for your implementation.

  • Looking for the free version? Our Enterprise Edition Free version offers the full functionality of Couchbase Server, with free unlimited use in development and up to two nodes in a production cluster.
  • Just want memcached?
    You can license Couchbase Server’s built-in memcached as a standalone subscription (see “Memcached Only” below).

See the chart below for full details; also review our Licensing and Support FAQ.

Annual Subscription Options (Enterprise Edition)

 

Couchbase Server

Memcached Only
  Free Standard Premium Standard Premium
Pricing and Licensing
Price/node Free $ 2,499 $ 4,499 $ 999 $ 1,499
Licensing Per node Per node Per node Per node Per node
Licensing
Restrictions		 Unlimited dev;
Max 2-nodes in production		 None None None None
Support Entitlements
Hours n/a 10x5 24x7 10x5 24x7
Hours of Operation n/a 7am-5pm PT 24x7 7am-5pm PT 24x7
Support Channel Forums only Forums, Email, Web, Phone Forums, Email, Web, Phone  Forums, Email, Web, Phone  Forums, Email, Web, Phone
Number of Cases n/a Unlimited Unlimited Unlimited Unlimited
P1 Response Time n/a 5 hours* 2 hours 5 hours* 2 hours
P2 Response Time n/a 1 Business Day 5 hours 1 Business Day 5 hours
Product Update Entitlements
Major
Releases (1.0)		 ♦ ♦ ♦ ♦ ♦
Minor
Releases (1.x)		 ♦ ♦ ♦ ♦ ♦
Maintenance
Releases (1.0.x)		 ♦ ♦ ♦ ♦ ♦
Additional Entitlements
Hotfixes n/a ♦ ♦ ♦ ♦
Notification Service n/a ♦ ♦ ♦ ♦
Technical Alerts n/a ♦ ♦ ♦ ♦

*within business hours