Couchbase Support and Subscriptions
Production-ready software, world-class support.
Annual product subscriptions for Couchbase Server Enterprise Edition give you a software use license and access to all software updates, hot fixes, maintenance releases and product support. Two support options – Premium and Standard – provide the right level of coverage and response times for your implementation.
Annual Subscription Options (Enterprise Edition)
| Couchbase Server | Standard | Premium | |
|---|---|---|---|
| Pricing and Licensing | |||
| Price/node* | $ 2,499 | $ 4,499 | |
| Licensing | Per node | Per node | |
| Support Entitlements | |||
| Hours | 10x5 | 24x7 | |
| Hours of Operation | 7am-5pm PT | 24x7 | |
| Support Channel | Forums, Email, Web, Phone | Forums, Email, Web, Phone | |
| Number of Cases | Unlimited | Unlimited | |
| P1 Response Time** | 5 hours*** | 2 hours | |
| P2 Response Time | 1 Business Day | 5 hours | |
| Product Update Entitlements | |||
| Major Releases (2.0) | • | • | |
| Minor Releases (2.x) | • | • | |
| Maintenance Releases (2.0.x) | • | • | |
| Additional Entitlements | |||
| Hotfixes | • | • | |
| Notification Service | • | • | |
| Technical Alerts | • | • | |
*Applies to commodity hardware and virtual machines **Custom service level agreements are also available ***Within business hours
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