Hi @bellpumpkin. That error message means that we cannot get the cluster config from the cluster for some reason: common ones are network connectivity issues or the ports on the node you are connecting to not being publicly accessible (see the client-to-node section here.
If you think the ports are accessible then please could you provide the version of cbimport and of the cluster, the command line arguments you are using and the cbimport logs (which you can get by running cbimport with -v and -l <log file> as well as your existing arguments) so we can take a closer look.
Thanks for that. It looks like the nodes are reachable as we manage to do some REST requests against them but for some reason our attempt to get the config is timing out. To understand more I think it would be helpful if:
You ran cbimport again but with the added parameter --gocbcore-log-level verbose which will give us more information about the config issues you are seeing
Collect logs for the cluster
For the latter it might be helpful if you opened a support ticket. Thanks