Not getting from Couchbase support or sales team?

I sent many emails to Couchbase contact group and sales team but not getting any response.
Is it because they don’t support Iraq (the country I live in) and other restricted countries? How many hours or days it takes to get respond?
I sent it really and message pop up “A sales man will contact you shortly” something like that

I just want to know the price for Couchbase Lite Enterprise Edition for a freelancer?

Hi if you’d like to contact me directly I’ll send your email directly to sales.