Cannot install Couchbase SG: error 1721

Hi everyone. My first post is about an issue. I can’t install Couchbase Sync Gateway 1.2.1 on Windows 10. Even my roommate can’t on his laptop.

The error is: Error 1721. There is a problem with Windows installer package ecc…

I’ve to do an exam on Couchbase Lite… this is very important.

Thank you for your help.


I’ve managed to install the older version 1.2. Is there any important difference? Should i upgrade it?

I’ve posted a workaround for this issue on its ticket

Hi. Thank you for your answer.

I don’t know how, actually the version of SG that is installed in my pc is the 1.2.1-4. Yesterday was the 1.2.

In your workaround i didn’t understand if i have to unistall the current version first.

You don’t have to, you can retrieve the binary sync_gateway.exe file manually using that method and overwrite it. However if you already have 1.2.1-4 then you are up to date.

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