{"id":596,"date":"2026-01-20T22:20:42","date_gmt":"2026-01-21T06:20:42","guid":{"rendered":"https:\/\/www.couchbase.com\/com-2026\/dos09232015\/"},"modified":"2026-10-11T20:04:06","modified_gmt":"2026-10-12T03:04:06","slug":"dos09232015","status":"publish","type":"page","link":"https:\/\/www.couchbase.com\/pt\/dos09232015\/","title":{"rendered":"Descri\u00e7\u00e3o dos servi\u00e7os padr\u00e3o"},"content":{"rendered":"<div class=\"wp-block-group alignfull wp-block-basic-hero has-peach-background-color has-background is-layout-constrained wp-container-core-group-is-layout-2ff47cb8 wp-block-group-is-layout-constrained\" style=\"padding-top:3.75rem;padding-right:var(--wp--preset--spacing--lg);padding-bottom:3.75rem;padding-left:var(--wp--preset--spacing--lg)\">\n<h1 class=\"wp-block-heading has-text-align-left has-heading-2-xl-font-size\" id=\"h-description-of-standard-services\">Descri\u00e7\u00e3o dos servi\u00e7os padr\u00e3o<\/h1>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-116af40f wp-block-group-is-layout-constrained\" style=\"margin-bottom:var(--wp--preset--spacing--lg)\">\n<h2 id=\"h-description-of-standard-services-0\" class=\"wp-block-heading\">Descri\u00e7\u00e3o dos servi\u00e7os padr\u00e3o<\/h2>\n\n\n\n<p class=\"has-red-color has-text-color has-link-color wp-elements-1 wp-block-paragraph\">Note that this Description of Standard Services cannot be changed without a mutually signed amendment.&nbsp;Couchbase will not in any way change the terms posted at the URL above.&nbsp;Any SOWs referencing the URL above&nbsp;may only be modified by a mutually signed amendment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se o Licenciado (ou \"Cliente\") e a Couchbase fizerem um Pedido ou uma Declara\u00e7\u00e3o de Trabalho (coletivamente, \"SOW\") que fa\u00e7a refer\u00eancia ao URL acima e declare que o Cliente est\u00e1 comprando um ou mais dos servi\u00e7os padr\u00e3o descritos abaixo, a Couchbase envidar\u00e1 esfor\u00e7os comercialmente razo\u00e1veis para fornecer ao Cliente tais servi\u00e7os (\"Servi\u00e7os\"), conforme descrito abaixo.<\/p>\n\n\n\n<h6 id=\"h-i-nbsp-descriptions-of-individual-standard-services\" class=\"wp-block-heading\">I.&nbsp;Descriptions of Individual Standard Services:<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>A.&nbsp;Technical Account Management (TAM):&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O objetivo desse compromisso \u00e9 ajudar o cliente a obter o m\u00e1ximo de valor de suas implanta\u00e7\u00f5es usando o Couchbase Server e, ao mesmo tempo, criar um relacionamento mais s\u00f3lido com o Couchbase. Normalmente, um gerente de TAM do Couchbase se envolver\u00e1 nas discuss\u00f5es de pr\u00e9-produ\u00e7\u00e3o e permanecer\u00e1 envolvido durante a ativa\u00e7\u00e3o e a p\u00f3s-produ\u00e7\u00e3o. Especificamente, esse envolvimento pode incluir: assist\u00eancia com otimiza\u00e7\u00e3o e ajuste de desempenho, revis\u00e3o de casos de uso por meio de envolvimento em n\u00edvel t\u00e9cnico, exerc\u00edcios de dimensionamento e verifica\u00e7\u00f5es de integridade, rastreamento e supervis\u00e3o de problemas cr\u00edticos e gerenciamento de escalonamento e prepara\u00e7\u00e3o para ciclos cr\u00edticos de neg\u00f3cios.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tempo e dura\u00e7\u00e3o:<\/strong> TAM services are available for a minimum engagement of 30 days, starting at 1 day per week and up to 5 days per week. &nbsp;The SOW will identify the number of consulting days purchased.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>B.&nbsp;QuickStart Advisory Services Program<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O objetivo do contrato \u00e9 ajudar o cliente a obter o m\u00e1ximo de sucesso poss\u00edvel com o Couchbase o mais r\u00e1pido poss\u00edvel. Um consultor do Couchbase complementar\u00e1 a equipe do cliente fornecendo orienta\u00e7\u00e3o sobre as melhores pr\u00e1ticas em t\u00f3picos que incluem: requisitos do aplicativo, defini\u00e7\u00e3o de uma avalia\u00e7\u00e3o significativa do Couchbase, instala\u00e7\u00e3o e configura\u00e7\u00e3o do Couchbase, desenvolvimento de um aplicativo usando o Couchbase, ajuste e otimiza\u00e7\u00e3o do Couchbase para um aplicativo, elabora\u00e7\u00e3o e implementa\u00e7\u00e3o de estrat\u00e9gias de medi\u00e7\u00e3o de desempenho, t\u00e9cnicas de solu\u00e7\u00e3o de problemas, implanta\u00e7\u00e3o de um aplicativo em produ\u00e7\u00e3o e monitoramento e alertas do Couchbase.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Abordagem de engajamento:<\/strong> A abordagem t\u00edpica de um compromisso QuickStart \u00e9 a seguinte: \u00c9 realizada uma reuni\u00e3o inicial para entender o aplicativo do cliente e discutir o foco desejado pelo cliente para o compromisso QuickStart. A Couchbase solicitar\u00e1 pr\u00e9-requisitos com base no foco do compromisso, incluindo diagramas de arquitetura e configura\u00e7\u00f5es para se preparar para o compromisso no local. O engenheiro da Couchbase no local conduz a an\u00e1lise do aplicativo, do ambiente e das pr\u00e1ticas operacionais do cliente. O engenheiro do Couchbase no local fornece um documento de entrega ap\u00f3s o trabalho no local. Por fim, uma reuni\u00e3o de acompanhamento na Web ocorre logo ap\u00f3s o trabalho no local para analisar o documento e as recomenda\u00e7\u00f5es.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tempo e dura\u00e7\u00e3o:<\/strong> Esse compromisso prev\u00ea at\u00e9 2 dias de consultoria no local e at\u00e9 10 horas de chamadas e discuss\u00f5es remotas, conforme necess\u00e1rio.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>C.&nbsp;Health Check<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O objetivo deste trabalho \u00e9 ajudar o cliente a ter o maior sucesso poss\u00edvel com a implanta\u00e7\u00e3o de aplicativos e bancos de dados no Couchbase. Isso inclui uma an\u00e1lise da arquitetura de implanta\u00e7\u00e3o, do aplicativo e das pr\u00e1ticas operacionais do Couchbase. A Couchbase trabalhar\u00e1 com os arquitetos e desenvolvedores do cliente para avaliar as mudan\u00e7as necess\u00e1rias a fim de fornecer um servi\u00e7o funcional, dispon\u00edvel e de alto desempenho. Especificamente, esse compromisso incluir\u00e1: an\u00e1lise do caso de uso, revis\u00e3o da topologia do Couchbase, exerc\u00edcio de dimensionamento do servidor e revis\u00e3o das melhores pr\u00e1ticas operacionais.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Abordagem de engajamento:<\/strong> The typical engagement approach for a Health Check engagement is as follows:&nbsp;An initial meeting is held to understand Client\u2019s application and discuss Client\u2019s desired focus of the Health Check engagement. Couchbase will request pre-requisites based on the focus of the engagement, including architecture diagrams and configurations to prepare for the on-site engagement. Couchbase\u2019s on-site engineer leads review of Client\u2019s application, environment, and operational practices. Couchbase\u2019s on-site engineer provides a deliverable document following the on-site engagement. Finally a follow-up web meeting shortly follows the on-site engagement to review the deliverable document and recommendations.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tempo e dura\u00e7\u00e3o:&nbsp;<\/strong>Esse contrato oferece uma op\u00e7\u00e3o \"curta\" de at\u00e9 2 dias de consultoria no local e at\u00e9 6 horas de consultoria remota para revis\u00e3o do question\u00e1rio e cria\u00e7\u00e3o de resultados ou 3 dias de consultoria no local e at\u00e9 10 horas de consultoria remota para revis\u00e3o do question\u00e1rio e cria\u00e7\u00e3o de resultados. Se esse servi\u00e7o for selecionado, a SOW identificar\u00e1 qual op\u00e7\u00e3o de servi\u00e7o ser\u00e1 fornecida.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>D.&nbsp;Consulting Day<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O Dia de Consultoria do Couchbase consistir\u00e1 em consultoria no local ou remota no escrit\u00f3rio do Cliente. Esses dias de consultoria consistir\u00e3o em aconselhamento geral a ser fornecido ao cliente com rela\u00e7\u00e3o ao uso do produto Couchbase. Durante o curso da presta\u00e7\u00e3o dos Servi\u00e7os, a Couchbase poder\u00e1 projetar, desenvolver ou entregar ao Cliente documenta\u00e7\u00e3o, relat\u00f3rios e outros produtos tang\u00edveis, que ser\u00e3o chamados de \"Produtos\". H\u00e1 duas op\u00e7\u00f5es para os clientes quanto ao n\u00edvel de experi\u00eancia do recurso de consultoria: consultor e consultor s\u00eanior, dependendo da op\u00e7\u00e3o declarada na SOW.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E.&nbsp;Architecture Review<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The objective of this engagement is to help Client be as successful as possible with application and database deployment on Couchbase. This includes a review of the planned architecture, applications and data modeling. &nbsp;Couchbase will work with Client architects and developers regarding planned applications, including the design principles needed for Client\u2019s efforts to implement architecture and a system that follows best practices and recommendations. Specifically this engagement will include: Use case analysis, data and document modeling, Couchbase topology review, server sizing exercise and operational best practices review.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Abordagem de engajamento:<\/strong> The typical engagement approach for an Architecture Review engagement is as follows: An initial remote meeting is held to understand Client\u2019s application and discuss Client\u2019s desired focus of the Architecture Review engagement. Client completes and returns an Architecture Review questionnaire provided by Couchbase ahead of the on-site engagement. Couchbase\u2019s on-site engineer leads review of Client\u2019s application, environment, and operational practices. Couchbase\u2019s on-site engineer provides a deliverable document following the on-site engagement. Finally a&nbsp;follow-up web meeting shortly follows the on-site engagement to review the deliverable document and recommendations.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tempo e dura\u00e7\u00e3o:<\/strong>&nbsp;This engagement provides a \u201cshort\u201d option of up to 2 Consulting Days on-site and up to 6 hours of remote consulting time for questionnaire review and deliverable creation or 3 Consulting Days on-site and up to 10 hours of remote consulting time for questionnaire review and deliverable creation.&nbsp; If this Service is selected, the SOW will identify which Service option will be provided.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>F. Servi\u00e7o de upgrade:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O objetivo do compromisso \u00e9 fornecer aos clientes orienta\u00e7\u00f5es claras, pr\u00e1ticas recomendadas e um plano espec\u00edfico para atualizar com \u00eaxito suas implementa\u00e7\u00f5es do Couchbase de uma vers\u00e3o principal para a pr\u00f3xima, sem interromper os neg\u00f3cios. Esse servi\u00e7o inclui um passo a passo do processo de upgrade personalizado para sua implanta\u00e7\u00e3o. Os especialistas do Couchbase trabalhar\u00e3o com os arquitetos, administradores e desenvolvedores do cliente para avaliar e criar um plano de atualiza\u00e7\u00e3o.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Abordagem de engajamento:<\/strong> A abordagem t\u00edpica de um compromisso de servi\u00e7o de upgrade \u00e9 a seguinte: Uma reuni\u00e3o inicial \u00e9 realizada remotamente para entender o aplicativo do cliente e discutir o foco desejado do compromisso. O Couchbase solicitar\u00e1 pr\u00e9-requisitos com base no foco do compromisso, incluindo diagramas de arquitetura e configura\u00e7\u00f5es para se preparar para o compromisso no local. As datas do trabalho no local s\u00e3o planejadas e a log\u00edstica \u00e9 discutida com os clientes. Segue-se o trabalho no local. Todas as discuss\u00f5es ser\u00e3o confidenciais e as informa\u00e7\u00f5es ser\u00e3o coletadas apenas para ajudar nas recomenda\u00e7\u00f5es de upgrade.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tempo e dura\u00e7\u00e3o:<\/strong> Esse compromisso prev\u00ea um total de 2 dias de consultoria do Couchbase no local. Um adicional de 8 horas est\u00e1 inclu\u00eddo para a cria\u00e7\u00e3o e revis\u00e3o de resultados.<\/li>\n<\/ul>\n\n\n\n<h6 id=\"h-ii-nbsp-general-nbsp\" class=\"wp-block-heading\"><strong>II.&nbsp;General&nbsp;<\/strong><\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Elas se aplicam a todos os Servi\u00e7os adquiridos pelo Cliente:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>A.&nbsp;Deliverable:&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O Couchbase fornecer\u00e1 um relat\u00f3rio com todas as recomenda\u00e7\u00f5es revisadas com o Cliente e quaisquer recomenda\u00e7\u00f5es adicionais.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>B.&nbsp;Assumptions and Client Responsibilities<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Se os Servi\u00e7os no local forem aplicados, o Cliente fornecer\u00e1 ao engenheiro do local da Couchbase acesso imediato a todos os servidores relevantes da Couchbase por meio de SSH e da interface de administra\u00e7\u00e3o da Web.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O cliente fornecer\u00e1 acesso a pelo menos um representante de suas equipes de desenvolvimento e opera\u00e7\u00f5es com conhecimento do aplicativo Couchbase e da topologia de implanta\u00e7\u00e3o durante o envolvimento da Couchbase no local.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Um dia de consultoria corresponde a um m\u00e1ximo de oito horas de consultoria, que devem ser consumidas em um m\u00ednimo de blocos de quatro horas (\"Dia de Consultoria\").<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>C.&nbsp;Resources<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Upon SOW execution, Couchbase will schedule personnel and related resources. &nbsp;The project start date may vary based on resource availability, which typically is at least four weeks after SOW signature. &nbsp;Couchbase will work with Client to determine project commencement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>D.&nbsp;Expenses<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As despesas razo\u00e1veis de viagem e incidentais da Couchbase incorridas na realiza\u00e7\u00e3o de atividades no local do Cliente dever\u00e3o ser cobradas e pagas pelo Cliente ap\u00f3s o recebimento da fatura com recibos (se solicitado).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E.&nbsp;Governing Terms<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a master services agreement (\u201cMSA\u201d) has been signed between the parties, such MSA will govern the Services. If the parties have not signed MSA the Services are governed by the Enterprise Software License Agreement located at www.couchbase.com\/ESLA-05272015 with those additional terms:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Garantias.<\/strong>&nbsp;Couchbase represents and warrants that the Services provided hereunder shall be provided in a professional and workmanlike manner and the deliverables shall substantially conform to the descriptions specified in this SOW. &nbsp;In the event of a breach of this warranty, Couchbase shall use commercially reasonable efforts to re-perform the applicable Services or re-deliver the applicable deliverables, provided that Client notifies Couchbase within thirty (30) days of the nonconformance. The foregoing shall be Client\u2019s sole and exclusive remedy for a breach of this warranty.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>DoS v1 23 de setembro de 2015<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull wp-custom-prefooter has-peach-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group wp-custom-prefooter__inner is-layout-constrained wp-container-core-group-is-layout-32cc56da wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-a91057ef wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.34%\">\n<div class=\"wp-block-group wp-custom-prefooter__card has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-293b0a6d wp-block-group-is-layout-flex\"><div class=\"is-size-large 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