{"id":595,"date":"2026-01-20T22:19:42","date_gmt":"2026-01-21T06:19:42","guid":{"rendered":"https:\/\/www.couchbase.com\/\/dos02012016\/"},"modified":"2026-07-31T07:40:01","modified_gmt":"2026-07-31T14:40:01","slug":"dos02012016","status":"publish","type":"page","link":"https:\/\/www.couchbase.com\/pt\/dos02012016\/","title":{"rendered":"Descri\u00e7\u00e3o dos servi\u00e7os padr\u00e3o"},"content":{"rendered":"<div class=\"wp-block-group alignfull wp-block-hero is-layout-constrained wp-container-core-group-is-layout-3838c6e4 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--2-xl);padding-right:var(--wp--preset--spacing--lg);padding-bottom:var(--wp--preset--spacing--2-xl);padding-left:var(--wp--preset--spacing--lg)\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-0fd64a4d wp-block-columns-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--xl)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-bdca1ed4 wp-block-column-is-layout-flow\" style=\"flex-basis:45%\">\n<h1 id=\"h-description-of-standard-services\" class=\"wp-block-heading has-heading-xl-font-size\">Descri\u00e7\u00e3o dos servi\u00e7os padr\u00e3o<\/h1>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center hero__media-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:55%\">\n<figure class=\"wp-block-image alignright size-full has-custom-border size-large hero__image\"><img decoding=\"async\" src=\"https:\/\/www.couchbase.com\/wp-content\/uploads\/sites\/6\/2026\/07\/full-orange-star-1.png\" alt=\"\" class=\"wp-image-576\" style=\"border-top-left-radius:var(--wp--custom--border-radius--card);border-top-right-radius:var(--wp--custom--border-radius--card);border-bottom-left-radius:var(--wp--custom--border-radius--card);border-bottom-right-radius:var(--wp--custom--border-radius--card)\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-116af40f wp-block-group-is-layout-constrained\" style=\"margin-bottom:var(--wp--preset--spacing--lg)\">\n<p class=\"wp-block-paragraph\"><strong>\u00daltima atualiza\u00e7\u00e3o:<\/strong> 1 de fevereiro de 2016<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Descri\u00e7\u00e3o dos servi\u00e7os padr\u00e3o<\/h2>\n\n\n\n<p class=\"has-red-color has-text-color has-link-color wp-elements-27edc1f7af12c1e98126a78c6dbabe87 wp-block-paragraph\">Observe que esta Descri\u00e7\u00e3o dos Servi\u00e7os Padr\u00e3o n\u00e3o pode ser alterada sem uma emenda assinada mutuamente. A Couchbase n\u00e3o alterar\u00e1 de forma alguma os termos publicados no URL acima. Quaisquer SOWs que fa\u00e7am refer\u00eancia ao URL acima s\u00f3 podem ser modificados por uma emenda assinada mutuamente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se o Licenciado (ou \"<strong>Cliente<\/strong>\") e a Couchbase fazem um Pedido ou Declara\u00e7\u00e3o de Trabalho (coletivamente, \"<strong>SOW<\/strong>\") que faz refer\u00eancia \u00e0 URL acima e declara que o Cliente est\u00e1 adquirindo um ou mais dos servi\u00e7os padr\u00e3o descritos abaixo, a Couchbase envidar\u00e1 esfor\u00e7os comercialmente razo\u00e1veis para fornecer ao Cliente tais servi\u00e7os (\"<strong>Servi\u00e7os<\/strong>\"), conforme descrito abaixo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I. Descri\u00e7\u00f5es de servi\u00e7os padr\u00e3o individuais:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>A. Gerenciamento t\u00e9cnico de contas (TAM):<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O objetivo desse compromisso \u00e9 ajudar o cliente a obter o m\u00e1ximo de valor de suas implanta\u00e7\u00f5es usando o Couchbase Server e, ao mesmo tempo, criar um relacionamento mais s\u00f3lido com o Couchbase. Normalmente, um gerente de TAM do Couchbase se envolver\u00e1 nas discuss\u00f5es de pr\u00e9-produ\u00e7\u00e3o e permanecer\u00e1 envolvido durante a ativa\u00e7\u00e3o e a p\u00f3s-produ\u00e7\u00e3o. Especificamente, esse envolvimento pode incluir: assist\u00eancia com otimiza\u00e7\u00e3o e ajuste de desempenho, revis\u00e3o de casos de uso por meio de envolvimento em n\u00edvel t\u00e9cnico, exerc\u00edcios de dimensionamento e verifica\u00e7\u00f5es de integridade, rastreamento e supervis\u00e3o de problemas cr\u00edticos e gerenciamento de escalonamento e prepara\u00e7\u00e3o para ciclos cr\u00edticos de neg\u00f3cios.\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tempo e dura\u00e7\u00e3o:<\/strong> Os servi\u00e7os da TAM est\u00e3o dispon\u00edveis para um contrato m\u00ednimo de 30 dias, come\u00e7ando com 1 dia por semana e chegando a 5 dias por semana. A SOW identificar\u00e1 o n\u00famero de dias de consultoria adquiridos.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>B. Programa QuickStart Advisory Services<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O objetivo do contrato \u00e9 ajudar o cliente a obter o m\u00e1ximo de sucesso poss\u00edvel com o Couchbase o mais r\u00e1pido poss\u00edvel. Um consultor do Couchbase complementar\u00e1 a equipe do cliente fornecendo orienta\u00e7\u00e3o sobre as melhores pr\u00e1ticas em t\u00f3picos que incluem: requisitos do aplicativo, defini\u00e7\u00e3o de uma avalia\u00e7\u00e3o significativa do Couchbase, instala\u00e7\u00e3o e configura\u00e7\u00e3o do Couchbase, desenvolvimento de um aplicativo usando o Couchbase, ajuste e otimiza\u00e7\u00e3o do Couchbase para um aplicativo, elabora\u00e7\u00e3o e implementa\u00e7\u00e3o de estrat\u00e9gias de medi\u00e7\u00e3o de desempenho, t\u00e9cnicas de solu\u00e7\u00e3o de problemas, implanta\u00e7\u00e3o de um aplicativo em produ\u00e7\u00e3o e monitoramento e alertas do Couchbase.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Abordagem de engajamento:<\/strong> A abordagem t\u00edpica de um compromisso QuickStart \u00e9 a seguinte: \u00c9 realizada uma reuni\u00e3o inicial para entender o aplicativo do cliente e discutir o foco desejado pelo cliente para o compromisso QuickStart. A Couchbase solicitar\u00e1 pr\u00e9-requisitos com base no foco do compromisso, incluindo diagramas de arquitetura e configura\u00e7\u00f5es para se preparar para o compromisso no local. O engenheiro da Couchbase no local conduz a an\u00e1lise do aplicativo, do ambiente e das pr\u00e1ticas operacionais do cliente. O engenheiro do Couchbase no local fornece um documento de entrega ap\u00f3s o trabalho no local. Por fim, uma reuni\u00e3o de acompanhamento na Web ocorre logo ap\u00f3s o trabalho no local para analisar o documento e as recomenda\u00e7\u00f5es.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tempo e dura\u00e7\u00e3o:<\/strong> Esse compromisso prev\u00ea at\u00e9 2 dias de consultoria no local e at\u00e9 10 horas de chamadas e discuss\u00f5es remotas, conforme necess\u00e1rio.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>C. Exame de sa\u00fade<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O objetivo deste trabalho \u00e9 ajudar o cliente a ter o maior sucesso poss\u00edvel com a implanta\u00e7\u00e3o de aplicativos e bancos de dados no Couchbase. Isso inclui uma an\u00e1lise da arquitetura de implanta\u00e7\u00e3o, do aplicativo e das pr\u00e1ticas operacionais do Couchbase. A Couchbase trabalhar\u00e1 com os arquitetos e desenvolvedores do cliente para avaliar as mudan\u00e7as necess\u00e1rias a fim de fornecer um servi\u00e7o funcional, dispon\u00edvel e de alto desempenho. Especificamente, esse compromisso incluir\u00e1: an\u00e1lise do caso de uso, revis\u00e3o da topologia do Couchbase, exerc\u00edcio de dimensionamento do servidor e revis\u00e3o das melhores pr\u00e1ticas operacionais.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Abordagem de engajamento:<\/strong> A abordagem t\u00edpica de um compromisso de verifica\u00e7\u00e3o de integridade \u00e9 a seguinte. Uma reuni\u00e3o inicial \u00e9 realizada para entender o aplicativo do cliente e discutir o foco desejado pelo cliente para o compromisso de verifica\u00e7\u00e3o de integridade. A Couchbase solicitar\u00e1 pr\u00e9-requisitos com base no foco do compromisso, incluindo diagramas de arquitetura e configura\u00e7\u00f5es para se preparar para o compromisso no local. O engenheiro da Couchbase no local conduz a an\u00e1lise do aplicativo, do ambiente e das pr\u00e1ticas operacionais do cliente. O engenheiro do Couchbase no local fornece um documento de entrega ap\u00f3s o trabalho no local. Por fim, uma reuni\u00e3o de acompanhamento na Web ocorre logo ap\u00f3s o trabalho no local para analisar o documento e as recomenda\u00e7\u00f5es.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tempo e dura\u00e7\u00e3o: <\/strong>Esse contrato oferece uma op\u00e7\u00e3o \"curta\" de at\u00e9 2 dias de consultoria no local e at\u00e9 6 horas de consultoria remota para revis\u00e3o do question\u00e1rio e cria\u00e7\u00e3o de resultados ou 3 dias de consultoria no local e at\u00e9 10 horas de consultoria remota para revis\u00e3o do question\u00e1rio e cria\u00e7\u00e3o de resultados. Se esse servi\u00e7o for selecionado, a SOW identificar\u00e1 qual op\u00e7\u00e3o de servi\u00e7o ser\u00e1 fornecida.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>D. Dia de consultoria<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O Dia de Consultoria do Couchbase consistir\u00e1 em consultoria no local ou remota no escrit\u00f3rio do Cliente. Esses dias de consultoria consistir\u00e3o em aconselhamento geral a ser fornecido ao cliente com rela\u00e7\u00e3o ao uso do produto Couchbase. Durante o curso da presta\u00e7\u00e3o dos Servi\u00e7os, a Couchbase poder\u00e1 projetar, desenvolver ou entregar ao Cliente documenta\u00e7\u00e3o, relat\u00f3rios e outros produtos tang\u00edveis, que ser\u00e3o chamados de \"Produtos\". H\u00e1 duas op\u00e7\u00f5es para os clientes quanto ao n\u00edvel de experi\u00eancia do recurso de consultoria: consultor e consultor s\u00eanior, dependendo da op\u00e7\u00e3o declarada na SOW.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E. Revis\u00e3o da arquitetura<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O objetivo desse compromisso \u00e9 ajudar o cliente a ter o maior sucesso poss\u00edvel com a implanta\u00e7\u00e3o de aplicativos e bancos de dados no Couchbase. Isso inclui uma revis\u00e3o da arquitetura planejada, dos aplicativos e da modelagem de dados. A Couchbase trabalhar\u00e1 com os arquitetos e desenvolvedores do cliente em rela\u00e7\u00e3o aos aplicativos planejados, incluindo os princ\u00edpios de design necess\u00e1rios para que os esfor\u00e7os do cliente implementem a arquitetura e um sistema que siga as melhores pr\u00e1ticas e recomenda\u00e7\u00f5es. Especificamente, esse compromisso incluir\u00e1: An\u00e1lise de casos de uso, modelagem de dados e documentos, revis\u00e3o da topologia do Couchbase, exerc\u00edcio de dimensionamento do servidor e revis\u00e3o das pr\u00e1ticas recomendadas operacionais.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Abordagem de engajamento:<\/strong> A abordagem t\u00edpica de um compromisso de Revis\u00e3o de Arquitetura \u00e9 a seguinte: Uma reuni\u00e3o remota inicial \u00e9 realizada para entender o aplicativo do Cliente e discutir o foco desejado pelo Cliente para o compromisso de Revis\u00e3o da Arquitetura. O cliente preenche e devolve um question\u00e1rio de revis\u00e3o da arquitetura fornecido pela Couchbase antes do compromisso no local. O engenheiro da Couchbase no local conduz a revis\u00e3o do aplicativo, do ambiente e das pr\u00e1ticas operacionais do Cliente. O engenheiro da Couchbase no local fornece um documento de entrega ap\u00f3s o trabalho no local. Por fim, uma reuni\u00e3o de acompanhamento na Web ocorre logo ap\u00f3s o trabalho no local para analisar o documento e as recomenda\u00e7\u00f5es.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tempo e dura\u00e7\u00e3o:<\/strong> Esse contrato oferece uma op\u00e7\u00e3o \"curta\" de at\u00e9 2 dias de consultoria no local e at\u00e9 6 horas de consultoria remota para revis\u00e3o do question\u00e1rio e cria\u00e7\u00e3o de resultados ou 3 dias de consultoria no local e at\u00e9 10 horas de consultoria remota para revis\u00e3o do question\u00e1rio e cria\u00e7\u00e3o de resultados. Se esse servi\u00e7o for selecionado, a SOW identificar\u00e1 qual op\u00e7\u00e3o de servi\u00e7o ser\u00e1 fornecida.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>F. Servi\u00e7o de upgrade:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O objetivo do compromisso \u00e9 fornecer aos clientes orienta\u00e7\u00f5es claras, pr\u00e1ticas recomendadas e um plano espec\u00edfico para atualizar com \u00eaxito suas implementa\u00e7\u00f5es do Couchbase de uma vers\u00e3o principal para a pr\u00f3xima, sem interromper os neg\u00f3cios. Esse servi\u00e7o inclui um passo a passo do processo de upgrade personalizado para sua implanta\u00e7\u00e3o. Os especialistas do Couchbase trabalhar\u00e3o com os arquitetos, administradores e desenvolvedores do cliente para avaliar e criar um plano de atualiza\u00e7\u00e3o.\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Abordagem de engajamento:<\/strong> A abordagem t\u00edpica de um compromisso de servi\u00e7o de upgrade \u00e9 a seguinte: Uma reuni\u00e3o inicial \u00e9 realizada remotamente para entender o aplicativo do cliente e discutir o foco desejado do compromisso. O Couchbase solicitar\u00e1 pr\u00e9-requisitos com base no foco do compromisso, incluindo diagramas de arquitetura e configura\u00e7\u00f5es para se preparar para o compromisso no local. As datas do trabalho no local s\u00e3o planejadas e a log\u00edstica \u00e9 discutida com os clientes. Segue-se o trabalho no local. Todas as discuss\u00f5es ser\u00e3o confidenciais e as informa\u00e7\u00f5es ser\u00e3o coletadas apenas para ajudar nas recomenda\u00e7\u00f5es de upgrade.\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tempo e dura\u00e7\u00e3o:<\/strong> Esse compromisso prev\u00ea um total de 2 dias de consultoria do Couchbase no local. Um adicional de 8 horas est\u00e1 inclu\u00eddo para a cria\u00e7\u00e3o e revis\u00e3o de resultados.<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>II. Geral <\/strong><\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Elas se aplicam a todos os Servi\u00e7os adquiridos pelo Cliente:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>A. Entrega: <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O Couchbase fornecer\u00e1 um relat\u00f3rio com todas as recomenda\u00e7\u00f5es revisadas com o Cliente e quaisquer recomenda\u00e7\u00f5es adicionais.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>B. Premissas e responsabilidades do cliente<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Se os Servi\u00e7os no local forem aplicados, o Cliente fornecer\u00e1 ao engenheiro do local da Couchbase acesso imediato a todos os servidores relevantes da Couchbase por meio de SSH e da interface de administra\u00e7\u00e3o da Web.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O cliente fornecer\u00e1 acesso a pelo menos um representante de suas equipes de desenvolvimento e opera\u00e7\u00f5es com conhecimento do aplicativo Couchbase e da topologia de implanta\u00e7\u00e3o durante o envolvimento da Couchbase no local.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Um dia de consultoria corresponde a um m\u00e1ximo de oito horas de consultoria, que devem ser consumidas em um m\u00ednimo de blocos de quatro horas (\"Dia de Consultoria\").<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>C. Recursos<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ap\u00f3s a execu\u00e7\u00e3o da SOW, a Couchbase programar\u00e1 a equipe e os recursos relacionados. A data de in\u00edcio do projeto pode variar de acordo com a disponibilidade de recursos, que normalmente \u00e9 de pelo menos quatro semanas ap\u00f3s a assinatura da SOW. A Couchbase trabalhar\u00e1 com o Cliente para determinar o in\u00edcio do projeto.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>D. Despesas<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As despesas razo\u00e1veis de viagem e incidentais da Couchbase incorridas na realiza\u00e7\u00e3o de atividades no local do Cliente dever\u00e3o ser cobradas e pagas pelo Cliente ap\u00f3s o recebimento da fatura com recibos (se solicitado). <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E. Termos de Reg\u00eancia<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se um contrato principal de servi\u00e7os (\"MSA\") tiver sido assinado entre as partes, esse MSA reger\u00e1 os Servi\u00e7os. Se as partes n\u00e3o tiverem assinado o MSA, os Servi\u00e7os ser\u00e3o regidos pelo Contrato de Licen\u00e7a de Software Empresarial localizado em <a href=\"https:\/\/www.couchbase.com\/pt\/ESLA-11132015\/\">www.couchbase.com\/ESLA-11132015<\/a> com esses termos adicionais:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Garantias.<\/strong> A Couchbase declara e garante que os Servi\u00e7os fornecidos de acordo com este instrumento ser\u00e3o prestados de maneira profissional e profissional e que os entreg\u00e1veis estar\u00e3o substancialmente em conformidade com as descri\u00e7\u00f5es especificadas nesta SOW. No caso de uma viola\u00e7\u00e3o desta garantia, a Couchbase dever\u00e1 envidar esfor\u00e7os comercialmente razo\u00e1veis para executar novamente os Servi\u00e7os aplic\u00e1veis ou entregar novamente os produtos aplic\u00e1veis, desde que o Cliente notifique a Couchbase dentro de 30 (trinta) dias da n\u00e3o conformidade. O disposto acima ser\u00e1 o \u00fanico e exclusivo recurso do Cliente para uma viola\u00e7\u00e3o desta garantia.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull wp-custom-prefooter has-peach-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group wp-custom-prefooter__inner is-layout-constrained wp-container-core-group-is-layout-32cc56da wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-a91057ef wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.34%\">\n<div class=\"wp-block-group wp-custom-prefooter__card has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-293b0a6d wp-block-group-is-layout-flex\"><div class=\"is-size-large wp-elements-7c4a9a276feed18da899846b76291c52 wp-block-couchbase-com-2026-icon 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