{"id":3217,"date":"2026-04-30T10:07:59","date_gmt":"2026-04-30T17:07:59","guid":{"rendered":"https:\/\/www.couchbase.com\/\/support-policy\/"},"modified":"2026-07-24T12:40:54","modified_gmt":"2026-07-24T19:40:54","slug":"support-policy","status":"publish","type":"page","link":"https:\/\/www.couchbase.com\/pt\/support-policy\/","title":{"rendered":"Pol\u00edticas de suporte do Couchbase"},"content":{"rendered":"<div class=\"wp-block-group alignfull wp-block-hero is-layout-constrained wp-container-core-group-is-layout-bad7a90d wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--2-xl);padding-right:var(--wp--preset--spacing--lg);padding-bottom:0;padding-left:var(--wp--preset--spacing--lg)\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-0fd64a4d wp-block-columns-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--xl)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-bdca1ed4 wp-block-column-is-layout-flow\" style=\"flex-basis:45%\">\n<h1 id=\"h-couchbase-support-policies\" class=\"wp-block-heading has-heading-xl-font-size\">Pol\u00edticas de suporte do Couchbase<\/h1>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center hero__media-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:55%\">\n<figure class=\"wp-block-image alignright size-full is-resized has-custom-border size-large hero__image\"><img decoding=\"async\" src=\"https:\/\/www.couchbase.com\/wp-content\/uploads\/sites\/6\/2026\/07\/performance-orange-optsrb-2.png\" alt=\"\" class=\"wp-image-504\" style=\"border-top-left-radius:var(--wp--custom--border-radius--card);border-top-right-radius:var(--wp--custom--border-radius--card);border-bottom-left-radius:var(--wp--custom--border-radius--card);border-bottom-right-radius:var(--wp--custom--border-radius--card);width:317px;height:auto\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<section class=\"wp-block-group alignfull wp-block-card-group wp-block-card-group--two-column is-layout-constrained wp-container-core-group-is-layout-82960108 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--lg);padding-right:0;padding-bottom:var(--wp--preset--spacing--lg);padding-left:0\">\n<div class=\"wp-block-group wp-block-leading-content is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-get-the-support-you-need\">Obtenha o suporte de que voc\u00ea precisa<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-ca2f157d wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--xl)\">\n<div class=\"wp-block-column is-vertically-aligned-top wp-block-card-group__two-col-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"wp-block-group wp-custom-card is-full-height has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-69c03a74 wp-block-group-is-layout-flex\" style=\"box-shadow:var(--wp--preset--shadow--default)\">\n<h3 id=\"h-enterprise-software-support-policy\" class=\"wp-block-heading has-heading-md-font-size\">Pol\u00edtica de suporte a software corporativo<\/h3>\n\n\n\n<ul class=\"wp-block-list wp-block-list--check-list\">\n<li class=\"has-body-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--md);margin-bottom:var(--wp--preset--spacing--md)\">Alto desempenho, altamente escal\u00e1vel<\/li>\n\n\n\n<li class=\"has-body-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--md);margin-bottom:var(--wp--preset--spacing--md)\">Couchbase Mobile e Sync Gateway<\/li>\n\n\n\n<li class=\"has-body-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--md);margin-bottom:var(--wp--preset--spacing--md)\">Implante em qualquer lugar: local, Kubernetes, nuvem<\/li>\n\n\n\n<li>Modelo de assinatura<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons card__buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:auto\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/pt\/support-policy\/enterprise-software\/\">Saiba mais<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top wp-block-card-group__two-col-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"wp-block-group wp-custom-card is-full-height has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-69c03a74 wp-block-group-is-layout-flex\" style=\"box-shadow:var(--wp--preset--shadow--default)\">\n<h3 id=\"h-cloud-service-support-policy\" class=\"wp-block-heading has-heading-md-font-size\">Pol\u00edtica de suporte ao servi\u00e7o de nuvem<\/h3>\n\n\n\n<ul class=\"wp-block-list wp-block-list--check-list\">\n<li class=\"has-body-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--md);margin-bottom:var(--wp--preset--spacing--md)\">A maneira mais r\u00e1pida e f\u00e1cil de come\u00e7ar a usar o Couchbase<\/li>\n\n\n\n<li class=\"has-body-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--md);margin-bottom:var(--wp--preset--spacing--md)\">Servi\u00e7os de aplicativos<\/li>\n\n\n\n<li class=\"has-body-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--md);margin-bottom:var(--wp--preset--spacing--md)\">Dispon\u00edvel nas principais nuvens p\u00fablicas<\/li>\n\n\n\n<li>Modelo de consumo<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons card__buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:auto\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/pt\/support-policy\/cloud\/\">Saiba mais<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<div class=\"wp-block-columns cta-banner has-white-color has-black-background-color has-text-color has-background has-link-color wp-elements-c62649d6ae2977bbc5d226aaf4d32037 is-layout-flex wp-container-core-columns-is-layout-67b28cb2 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--custom--spacing--2-xl);margin-bottom:var(--wp--custom--spacing--2-xl);padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2180e70f wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--lg);padding-right:var(--wp--preset--spacing--xl);padding-bottom:var(--wp--preset--spacing--lg);padding-left:var(--wp--preset--spacing--xl)\">\n<div class=\"wp-block-column cta-banner__text is-layout-flow wp-container-core-column-is-layout-bdca1ed4 wp-block-column-is-layout-flow\">\n<h2 id=\"h-check-out-couchbase-s-software-lifecycle-schedules\" class=\"wp-block-heading has-heading-sm-font-size\">Confira os cronogramas do ciclo de vida do software do Couchbase<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Fornecemos detalhes sobre o fim da vida \u00fatil de nossos produtos de pilha completa.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center cta-banner__cta is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-background-color has-background wp-element-button\" href=\"https:\/\/www.couchbase.com\/pt\/support-policy\/EOL\/\" title=\"Saiba mais\" target=\"_self\">Saiba mais<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group wp-custom-related-resources is-layout-constrained wp-container-core-group-is-layout-1f3cf70a wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--xl);padding-right:var(--wp--preset--spacing--lg);padding-bottom:var(--wp--preset--spacing--xl);padding-left:var(--wp--preset--spacing--lg)\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-related-resources\">Recursos relacionados<\/h2>\n\n\n\n<section class=\"wp-block-couchbase-com-2026-slider alignfull splide\" data-slider=\"{}\"><div class=\"splide__track\"><ul class=\"splide__list\">\n<li class=\"wp-block-couchbase-com-2026-slider-card splide__slide\">\n<div class=\"wp-block-group wp-custom-card wp-custom-card--image is-full-height has-white-background-color has-background is-layout-flex wp-container-core-group-is-layout-c9019bef wp-block-group-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;box-shadow:var(--wp--preset--shadow--default)\">\n<figure class=\"wp-block-image size-full size-large card-image__image\"><img decoding=\"async\" src=\"https:\/\/www.couchbase.com\/wp-content\/uploads\/sites\/6\/2026\/07\/Resources_WP-1-copy-1-1.png\" alt=\"\" class=\"wp-image-2777\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group card-image__content is-vertical is-layout-flex wp-container-core-group-is-layout-ba21e338 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--lg);padding-right:var(--wp--preset--spacing--lg);padding-bottom:var(--wp--preset--spacing--lg);padding-left:var(--wp--preset--spacing--lg)\">\n<p class=\"wp-paragraph is-style-eyebrow has-red-color has-text-color has-small-font-size wp-block-paragraph\">Treinamento<\/p>\n\n\n\n<h3 id=\"h-couchbase-enterprise-support-onboarding\" class=\"wp-block-heading has-heading-sm-font-size\">Integra\u00e7\u00e3o do suporte corporativo do Couchbase<\/h3>\n\n\n\n<div class=\"wp-block-buttons card_buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:auto;padding-top:var(--wp--preset--spacing--lg)\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.couchbase.com\/store?utf8=%E2%9C%93&amp;st=cb080\" title=\"Saiba mais\" target=\"_self\">Saiba mais<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n\n\n\n<li class=\"wp-block-couchbase-com-2026-slider-card splide__slide\">\n<div class=\"wp-block-group wp-custom-card wp-custom-card--image is-full-height has-white-background-color has-background is-layout-flex wp-container-core-group-is-layout-c9019bef wp-block-group-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;box-shadow:var(--wp--preset--shadow--default)\">\n<figure class=\"wp-block-image size-full size-large card-image__image\"><img decoding=\"async\" src=\"https:\/\/www.couchbase.com\/wp-content\/uploads\/sites\/6\/2026\/07\/Resources_CS-2-copy-2.png\" alt=\"\" class=\"wp-image-706\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group card-image__content is-vertical is-layout-flex wp-container-core-group-is-layout-ba21e338 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--lg);padding-right:var(--wp--preset--spacing--lg);padding-bottom:var(--wp--preset--spacing--lg);padding-left:var(--wp--preset--spacing--lg)\">\n<p class=\"wp-paragraph is-style-eyebrow has-red-color has-text-color has-small-font-size wp-block-paragraph\">Treinamento<\/p>\n\n\n\n<h3 id=\"h-couchbase-capella-support-onboarding-coming-soon\" class=\"wp-block-heading has-heading-sm-font-size\">Integra\u00e7\u00e3o do suporte do Couchbase Capella (em breve)<\/h3>\n\n\n\n<div class=\"wp-block-buttons card_buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:auto;padding-top:var(--wp--preset--spacing--lg)\">\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.couchbase.com\/store\" title=\"Saiba mais\" target=\"_self\">Saiba mais<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n\n\n\n<li class=\"wp-block-couchbase-com-2026-slider-card splide__slide\">\n<div class=\"wp-block-group wp-custom-card wp-custom-card--image is-full-height has-white-background-color has-background is-layout-flex wp-container-core-group-is-layout-c9019bef wp-block-group-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;box-shadow:var(--wp--preset--shadow--default)\">\n<figure class=\"wp-block-image size-full size-large card-image__image\"><img decoding=\"async\" src=\"https:\/\/www.couchbase.com\/wp-content\/uploads\/sites\/6\/2026\/07\/Resources_Webcast-3-5.png\" alt=\"\" class=\"wp-image-707\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group card-image__content is-vertical is-layout-flex wp-container-core-group-is-layout-ba21e338 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--lg);padding-right:var(--wp--preset--spacing--lg);padding-bottom:var(--wp--preset--spacing--lg);padding-left:var(--wp--preset--spacing--lg)\">\n<p class=\"wp-paragraph is-style-eyebrow has-red-color has-text-color has-small-font-size wp-block-paragraph\">F\u00f3rum<\/p>\n\n\n\n<h3 id=\"h-couchbase-forum\" class=\"wp-block-heading has-heading-sm-font-size\">F\u00f3rum do Couchbase<\/h3>\n\n\n\n<div class=\"wp-block-buttons card_buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:auto;padding-top:var(--wp--preset--spacing--lg)\">\n<div class=\"wp-block-button is-style-outline is-style-outline--3\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.couchbase.com\/pt\/forums\/\" title=\"Visite o site \" target=\"_self\">Visite o site<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ul><div class=\"slider__progress\"><div class=\"slider__progress-bar\" role=\"slider\" tabindex=\"0\" aria-label=\"Deslize\" aria-valuemin=\"0\" aria-valuenow=\"0\" aria-valuemax=\"0\"><\/div><\/div><\/div><\/section>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-0af94536 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.couchbase.com\/pt\/resources\/\" title=\"Ver todos os recursos\" target=\"_self\">Ver todos os recursos<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-want-to-file-a-support-ticket\" style=\"margin-top:var(--wp--preset--spacing--2-xl)\">Deseja registrar um t\u00edquete de suporte?<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-orange-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:0;padding-top:0;padding-bottom:0\">\n<section class=\"wp-block-group alignfull media-content has-orange-background-color has-background is-layout-constrained wp-container-core-group-is-layout-0a2e4df2 wp-block-group-is-layout-constrained\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--lg);padding-bottom:0;padding-left:var(--wp--preset--spacing--lg)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-bb947154 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--xl);padding-bottom:var(--wp--preset--spacing--xl)\">\n<div class=\"wp-block-column is-vertically-aligned-top media-content__content is-vertical is-nowrap is-layout-flex wp-container-core-column-is-layout-baa6f4c7 wp-block-column-is-layout-flex\" style=\"flex-basis:44%\">\n<h2 id=\"h-accessing-couchbase-support\" class=\"wp-block-heading has-heading-xl-font-size\" style=\"padding-top:var(--wp--preset--spacing--sm)\">Acesso ao suporte do Couchbase<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">O suporte do Couchbase \u00e9 fornecido para usu\u00e1rios licenciados e pode ser acessado por meio de dois portais separados para adaptar o suporte a uma melhor experi\u00eancia personalizada.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--lg)\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/support.couchbase.com\/hc\/en-us\">Suporte empresarial<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--4\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/cloud.couchbase.com\/sign-in\">Suporte da Capella<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column media-content__image is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:56%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"711\" height=\"404\" src=\"https:\/\/www.couchbase.com\/\/wp-content\/uploads\/sites\/6\/2026\/07\/Support-optsrb.png\" alt=\"\" class=\"wp-image-3156\" srcset=\"https:\/\/www.couchbase.com\/wp-content\/uploads\/2026\/07\/Support-optsrb.png 711w, https:\/\/www.couchbase.com\/wp-content\/uploads\/2026\/07\/Support-optsrb-300x170.png 300w, https:\/\/www.couchbase.com\/wp-content\/uploads\/2026\/07\/Support-optsrb-18x10.png 18w\" sizes=\"auto, (max-width: 711px) 100vw, 711px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull wp-custom-prefooter has-peach-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group wp-custom-prefooter__inner is-layout-constrained wp-container-core-group-is-layout-32cc56da wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-a91057ef wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.34%\">\n<div class=\"wp-block-group wp-custom-prefooter__card has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-293b0a6d wp-block-group-is-layout-flex\"><div class=\"is-size-large wp-elements-7c4a9a276feed18da899846b76291c52 wp-block-couchbase-com-2026-icon has-text-color has-red-color\"><svg viewbox=\"13 12 34 36\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" aria-hidden=\"true\" focusable=\"false\"><path 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