{"id":596,"date":"2026-01-20T22:20:42","date_gmt":"2026-01-21T06:20:42","guid":{"rendered":"https:\/\/www.couchbase.com\/com-2026\/dos09232015\/"},"modified":"2026-10-11T20:04:06","modified_gmt":"2026-10-12T03:04:06","slug":"dos09232015","status":"publish","type":"page","link":"https:\/\/www.couchbase.com\/it\/dos09232015\/","title":{"rendered":"Descrizione dei servizi standard"},"content":{"rendered":"<div class=\"wp-block-group alignfull wp-block-basic-hero has-peach-background-color has-background is-layout-constrained wp-container-core-group-is-layout-2ff47cb8 wp-block-group-is-layout-constrained\" style=\"padding-top:3.75rem;padding-right:var(--wp--preset--spacing--lg);padding-bottom:3.75rem;padding-left:var(--wp--preset--spacing--lg)\">\n<h1 class=\"wp-block-heading has-text-align-left has-heading-2-xl-font-size\" id=\"h-description-of-standard-services\">Descrizione dei servizi standard<\/h1>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-116af40f wp-block-group-is-layout-constrained\" style=\"margin-bottom:var(--wp--preset--spacing--lg)\">\n<h2 id=\"h-description-of-standard-services-0\" class=\"wp-block-heading\">Descrizione dei servizi standard<\/h2>\n\n\n\n<p class=\"has-red-color has-text-color has-link-color wp-elements-1 wp-block-paragraph\">Note that this Description of Standard Services cannot be changed without a mutually signed amendment.&nbsp;Couchbase will not in any way change the terms posted at the URL above.&nbsp;Any SOWs referencing the URL above&nbsp;may only be modified by a mutually signed amendment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se il Licenziatario (o \u201cCliente\u201d) e Couchbase stipulano un ordine o una dichiarazione di lavoro (collettivamente, \u201cSOW\u201d) che fa riferimento all'URL di cui sopra e dichiara che il Cliente sta acquistando uno o pi\u00f9 dei servizi standard descritti di seguito, Couchbase si adoperer\u00e0 in modo commercialmente ragionevole per fornire al Cliente tali servizi (\u201cServizi\u201d), come descritto di seguito.<\/p>\n\n\n\n<h6 id=\"h-i-nbsp-descriptions-of-individual-standard-services\" class=\"wp-block-heading\">I.&nbsp;Descriptions of Individual Standard Services:<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>A.&nbsp;Technical Account Management (TAM):&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L'obiettivo di questo impegno \u00e8 quello di aiutare il cliente a ottenere il massimo valore dalle sue implementazioni con Couchbase Server, costruendo al contempo una relazione pi\u00f9 forte con Couchbase. In genere un manager TAM di Couchbase viene coinvolto nelle discussioni di pre-produzione e rimane impegnato durante il go-live e la post-produzione. In particolare, questo impegno pu\u00f2 includere: assistenza per l'ottimizzazione e la messa a punto delle prestazioni, revisione dei casi d'uso coinvolgendo un livello tecnico, esercizi di dimensionamento e controlli sullo stato di salute, monitoraggio e supervisione dei problemi critici e gestione delle escalation, nonch\u00e9 preparazione per i cicli aziendali critici.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tempo e durata:<\/strong> TAM services are available for a minimum engagement of 30 days, starting at 1 day per week and up to 5 days per week. &nbsp;The SOW will identify the number of consulting days purchased.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>B.&nbsp;QuickStart Advisory Services Program<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L'obiettivo dell'incarico \u00e8 aiutare il Cliente a ottenere il massimo successo con Couchbase nel pi\u00f9 breve tempo possibile. Un consulente Couchbase integrer\u00e0 il team del Cliente fornendo consigli sulle migliori pratiche su argomenti quali: i requisiti dell'applicazione, l'impostazione di una valutazione significativa di Couchbase, l'installazione e la configurazione di Couchbase, lo sviluppo di un'applicazione utilizzando Couchbase, la messa a punto e l'ottimizzazione di Couchbase per un'applicazione, l'ideazione e l'implementazione di strategie di misurazione delle prestazioni, le tecniche di risoluzione dei problemi, il deploy di un'applicazione in produzione e il monitoraggio e gli avvisi di Couchbase.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Approccio al coinvolgimento:<\/strong> L'approccio tipico di un incarico QuickStart \u00e8 il seguente: Si tiene un incontro iniziale per comprendere l'applicazione del cliente e discutere l'obiettivo desiderato dal cliente per l'incarico QuickStart. Couchbase richieder\u00e0 i pre-requisiti in base all'obiettivo dell'incarico, compresi i diagrammi dell'architettura e le configurazioni per prepararsi all'impegno in loco. L'ingegnere in loco di Couchbase conduce la revisione dell'applicazione, dell'ambiente e delle pratiche operative del cliente. L'ingegnere in loco di Couchbase fornisce un documento di consegna a seguito dell'impegno in loco. Infine, un incontro web di follow-up segue di poco l'impegno in loco per rivedere il documento di consegna e le raccomandazioni.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tempo e durata:<\/strong> Questo impegno prevede fino a 2 giornate di consulenza in loco e fino a 10 ore di telefonate e discussioni a distanza, se necessario.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>C.&nbsp;Health Check<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L'obiettivo di questo incarico \u00e8 quello di aiutare il cliente ad avere il massimo successo possibile con l'implementazione di applicazioni e database su Couchbase. Couchbase collaborer\u00e0 con gli architetti e gli sviluppatori del cliente per valutare le modifiche necessarie a fornire un servizio performante, disponibile e funzionale. Nello specifico, questo impegno includer\u00e0: analisi dei casi d'uso, revisione della topologia di Couchbase, esercizio di dimensionamento del server e revisione delle best practice operative.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Approccio al coinvolgimento:<\/strong> The typical engagement approach for a Health Check engagement is as follows:&nbsp;An initial meeting is held to understand Client\u2019s application and discuss Client\u2019s desired focus of the Health Check engagement. Couchbase will request pre-requisites based on the focus of the engagement, including architecture diagrams and configurations to prepare for the on-site engagement. Couchbase\u2019s on-site engineer leads review of Client\u2019s application, environment, and operational practices. Couchbase\u2019s on-site engineer provides a deliverable document following the on-site engagement. Finally a follow-up web meeting shortly follows the on-site engagement to review the deliverable document and recommendations.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tempo e durata:&nbsp;<\/strong>Questo incarico prevede un'opzione \u201cbreve\u201d che prevede fino a 2 giorni di consulenza in loco e fino a 6 ore di consulenza a distanza per la revisione del questionario e la creazione dei risultati o 3 giorni di consulenza in loco e fino a 10 ore di consulenza a distanza per la revisione del questionario e la creazione dei risultati. Se si sceglie questo servizio, il SOW indicher\u00e0 quale opzione di servizio sar\u00e0 fornita.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>D.&nbsp;Consulting Day<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La giornata di consulenza Couchbase consiste in una consulenza in loco o a distanza presso l'ufficio del cliente. Tali giornate di consulenza consisteranno in consigli generali da fornire al cliente in merito all'utilizzo del prodotto Couchbase. Nel corso della fornitura dei Servizi, Couchbase pu\u00f2 progettare, sviluppare o consegnare al Cliente documentazione, report e altri prodotti tangibili, che saranno indicati come \u201cProdotti\u201d. Per i clienti esistono due opzioni per il livello di esperienza delle risorse di consulenza: consulente e consulente senior, a seconda dell'opzione indicata nel SOW.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E.&nbsp;Architecture Review<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The objective of this engagement is to help Client be as successful as possible with application and database deployment on Couchbase. This includes a review of the planned architecture, applications and data modeling. &nbsp;Couchbase will work with Client architects and developers regarding planned applications, including the design principles needed for Client\u2019s efforts to implement architecture and a system that follows best practices and recommendations. Specifically this engagement will include: Use case analysis, data and document modeling, Couchbase topology review, server sizing exercise and operational best practices review.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Approccio al coinvolgimento:<\/strong> The typical engagement approach for an Architecture Review engagement is as follows: An initial remote meeting is held to understand Client\u2019s application and discuss Client\u2019s desired focus of the Architecture Review engagement. Client completes and returns an Architecture Review questionnaire provided by Couchbase ahead of the on-site engagement. Couchbase\u2019s on-site engineer leads review of Client\u2019s application, environment, and operational practices. Couchbase\u2019s on-site engineer provides a deliverable document following the on-site engagement. Finally a&nbsp;follow-up web meeting shortly follows the on-site engagement to review the deliverable document and recommendations.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tempo e durata:<\/strong>&nbsp;This engagement provides a \u201cshort\u201d option of up to 2 Consulting Days on-site and up to 6 hours of remote consulting time for questionnaire review and deliverable creation or 3 Consulting Days on-site and up to 10 hours of remote consulting time for questionnaire review and deliverable creation.&nbsp; If this Service is selected, the SOW will identify which Service option will be provided.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>F. Servizio di aggiornamento:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L'obiettivo dell'impegno \u00e8 fornire ai clienti una guida chiara, le migliori pratiche e un piano specifico per aggiornare con successo le loro implementazioni Couchbase da una versione principale alla successiva, senza interrompere l'attivit\u00e0. Questo servizio include un'analisi del processo di aggiornamento personalizzata per la vostra implementazione. Gli esperti di Couchbase lavoreranno con gli architetti, gli amministratori e gli sviluppatori del cliente per valutare e costruire un piano di aggiornamento.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Approccio al coinvolgimento:<\/strong> L'approccio tipico per un incarico di Upgrade Service \u00e8 il seguente: Si tiene un incontro iniziale in remoto per comprendere l'applicazione del cliente e discutere l'obiettivo desiderato dell'incarico. Couchbase richieder\u00e0 i pre-requisiti in base all'obiettivo dell'incarico, compresi i diagrammi dell'architettura e le configurazioni per prepararsi all'impegno in loco. Vengono pianificate le date dell'impegno in loco e la logistica viene discussa con i clienti. Segue l'impegno in loco. Tutte le discussioni saranno riservate e le informazioni verranno raccolte solo per contribuire alle raccomandazioni di aggiornamento.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tempo e durata:<\/strong> Questo impegno prevede fino a un totale di 2 giorni di consulenza Couchbase in loco. Sono incluse altre 8 ore per la creazione e la revisione dei deliverable.<\/li>\n<\/ul>\n\n\n\n<h6 id=\"h-ii-nbsp-general-nbsp\" class=\"wp-block-heading\"><strong>II.&nbsp;General&nbsp;<\/strong><\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Questi si applicano a tutti i Servizi acquistati dal Cliente:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>A.&nbsp;Deliverable:&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Couchbase fornir\u00e0 un rapporto con tutte le raccomandazioni esaminate con il Cliente ed eventuali raccomandazioni aggiuntive.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>B.&nbsp;Assumptions and Client Responsibilities<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Se si applicano i Servizi on-site, il Cliente fornir\u00e0 al tecnico on-site di Couchbase un accesso immediato a tutti i server Couchbase pertinenti tramite SSH e l'interfaccia di amministrazione web.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Il cliente fornir\u00e0 l'accesso ad almeno un rappresentante dei propri team di sviluppo e operativi con conoscenza dell'applicazione Couchbase e della topologia di distribuzione durante l'impegno in loco di Couchbase.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Una giornata di consulenza corrisponde a un massimo di otto ore di consulenza, che devono essere consumate in blocchi di almeno quattro ore (\u201cGiornata di consulenza\u201d).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>C.&nbsp;Resources<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Upon SOW execution, Couchbase will schedule personnel and related resources. &nbsp;The project start date may vary based on resource availability, which typically is at least four weeks after SOW signature. &nbsp;Couchbase will work with Client to determine project commencement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>D.&nbsp;Expenses<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le ragionevoli spese di viaggio e accessorie sostenute da Couchbase per lo svolgimento di attivit\u00e0 in loco presso la sede del Cliente saranno addebitate e pagate dal Cliente al ricevimento della fattura con le relative ricevute (se richieste).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E.&nbsp;Governing Terms<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a master services agreement (\u201cMSA\u201d) has been signed between the parties, such MSA will govern the Services. If the parties have not signed MSA the Services are governed by the Enterprise Software License Agreement located at www.couchbase.com\/ESLA-05272015 with those additional terms:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Garanzie.<\/strong>&nbsp;Couchbase represents and warrants that the Services provided hereunder shall be provided in a professional and workmanlike manner and the deliverables shall substantially conform to the descriptions specified in this SOW. &nbsp;In the event of a breach of this warranty, Couchbase shall use commercially reasonable efforts to re-perform the applicable Services or re-deliver the applicable deliverables, provided that Client notifies Couchbase within thirty (30) days of the nonconformance. The foregoing shall be Client\u2019s sole and exclusive remedy for a breach of this warranty.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>DoS v1 23-set-2015<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull wp-custom-prefooter has-peach-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group wp-custom-prefooter__inner is-layout-constrained wp-container-core-group-is-layout-32cc56da wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-a91057ef wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.34%\">\n<div class=\"wp-block-group wp-custom-prefooter__card has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-293b0a6d wp-block-group-is-layout-flex\"><div class=\"is-size-large wp-elements-2 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stroke-width=\"0\"\/><\/svg><\/div>\n\n\n<h3 id=\"h-start-building\" class=\"wp-block-heading wp-custom-prefooter__card-title has-heading-sm-font-size\" style=\"margin-top:var(--wp--preset--spacing--xs);margin-bottom:var(--wp--preset--spacing--xs)\">Iniziare a costruire<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Scopri il nostro portale per sviluppatori per esplorare NoSQL, consultare risorse e iniziare con i tutorial.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:auto\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.couchbase.com\/it\/developers\/\" title=\"Sviluppa ora\" target=\"_self\">Sviluppa ora<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-group wp-custom-prefooter__card 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gratuitamente<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Per iniziare a lavorare con Couchbase bastano pochi clic. 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