{"id":596,"date":"2026-01-20T22:20:42","date_gmt":"2026-01-21T06:20:42","guid":{"rendered":"https:\/\/www.couchbase.com\/com-2026\/dos09232015\/"},"modified":"2026-10-11T20:04:06","modified_gmt":"2026-10-12T03:04:06","slug":"dos09232015","status":"publish","type":"page","link":"https:\/\/www.couchbase.com\/fr\/dos09232015\/","title":{"rendered":"Description des services standard"},"content":{"rendered":"<div class=\"wp-block-group alignfull wp-block-basic-hero has-peach-background-color has-background is-layout-constrained wp-container-core-group-is-layout-2ff47cb8 wp-block-group-is-layout-constrained\" style=\"padding-top:3.75rem;padding-right:var(--wp--preset--spacing--lg);padding-bottom:3.75rem;padding-left:var(--wp--preset--spacing--lg)\">\n<h1 class=\"wp-block-heading has-text-align-left has-heading-2-xl-font-size\" id=\"h-description-of-standard-services\">Description des services standard<\/h1>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-116af40f wp-block-group-is-layout-constrained\" style=\"margin-bottom:var(--wp--preset--spacing--lg)\">\n<h2 id=\"h-description-of-standard-services-0\" class=\"wp-block-heading\">Description des services standard<\/h2>\n\n\n\n<p class=\"has-red-color has-text-color has-link-color wp-elements-1 wp-block-paragraph\">Note that this Description of Standard Services cannot be changed without a mutually signed amendment.&nbsp;Couchbase will not in any way change the terms posted at the URL above.&nbsp;Any SOWs referencing the URL above&nbsp;may only be modified by a mutually signed amendment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si le Licenci\u00e9 (ou \u201c Client \u201d) et Couchbase concluent une Commande ou une D\u00e9claration de Travaux (collectivement, une \u201c D\u00e9claration de Travaux \u201d) faisant r\u00e9f\u00e9rence \u00e0 l'URL ci-dessus, et indiquant que le Client ach\u00e8te un ou plusieurs des services standard d\u00e9crits ci-dessous, Couchbase s'efforcera raisonnablement de fournir au Client de tels services (\u201c Services \u201d), tels que d\u00e9crits ci-dessous.<\/p>\n\n\n\n<h6 id=\"h-i-nbsp-descriptions-of-individual-standard-services\" class=\"wp-block-heading\">I.&nbsp;Descriptions of Individual Standard Services:<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>A.&nbsp;Technical Account Management (TAM):&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L'objectif de cette mission est d'aider le Client \u00e0 tirer le meilleur parti de son ou ses d\u00e9ploiements en utilisant Couchbase Server, tout en renfor\u00e7ant la relation avec Couchbase. Typiquement, un responsable TAM (Technical Account Manager) Couchbase s'implique dans les discussions pr\u00e9-production et reste engag\u00e9 pendant la mise en service et la post-production. Sp\u00e9cifiquement, cette mission peut inclure : l'assistance \u00e0 l'optimisation des performances et au r\u00e9glage, la revue des cas d'utilisation en s'engageant \u00e0 un niveau technique, des exercices de dimensionnement et des bilans de sant\u00e9, le suivi et la supervision des probl\u00e8mes critiques et la gestion des escalades, ainsi que la pr\u00e9paration aux cycles d'activit\u00e9 critiques.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Temps et dur\u00e9e :<\/strong> TAM services are available for a minimum engagement of 30 days, starting at 1 day per week and up to 5 days per week. &nbsp;The SOW will identify the number of consulting days purchased.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>B.&nbsp;QuickStart Advisory Services Program<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L'objectif de la mission est d'aider le Client \u00e0 r\u00e9ussir au maximum avec Couchbase, le plus rapidement possible. Un consultant Couchbase compl\u00e9tera l'\u00e9quipe du Client en fournissant des conseils sur les meilleures pratiques dans des domaines vari\u00e9s, tels que : les exigences de l'application, la mise en place d'une \u00e9valuation pertinente de Couchbase, l'installation et la configuration de Couchbase, le d\u00e9veloppement d'une application utilisant Couchbase, l'ajustement et l'optimisation de Couchbase pour une application, la conception et la mise en \u0153uvre de strat\u00e9gies de mesure des performances, les techniques de d\u00e9pannage, le d\u00e9ploiement d'une application en production, ainsi que la surveillance et les alertes de Couchbase.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Approche de l'engagement :<\/strong> L'approche typique d'un engagement QuickStart est la suivante : une r\u00e9union initiale a lieu pour comprendre l'application du Client et discuter de l'orientation souhait\u00e9e par le Client pour l'engagement QuickStart. Couchbase demandera les pr\u00e9requis en fonction de l'orientation de l'engagement, y compris les diagrammes d'architecture et les configurations, afin de se pr\u00e9parer \u00e0 l'engagement sur site. L'ing\u00e9nieur sur site de Couchbase dirige l'examen de l'application, de l'environnement et des pratiques op\u00e9rationnelles du Client. L'ing\u00e9nieur sur site de Couchbase fournira un document livrable \u00e0 la suite de l'engagement sur site. Enfin, une r\u00e9union web de suivi a lieu peu apr\u00e8s l'engagement sur site pour examiner le document livrable et les recommandations.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Temps et dur\u00e9e :<\/strong> Cet engagement pr\u00e9voit jusqu'\u00e0 2 jours de consultation sur place et jusqu'\u00e0 10 heures d'appels et de discussions \u00e0 distance, selon les besoins.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>C.&nbsp;Health Check<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L'objectif de cette mission est d'aider le Client \u00e0 r\u00e9ussir au mieux son d\u00e9ploiement d'applications et de bases de donn\u00e9es sur Couchbase. Cela comprendra une revue de l'architecture de d\u00e9ploiement Couchbase, de l'application et des pratiques op\u00e9rationnelles. Couchbase travaillera avec les architectes et d\u00e9veloppeurs du Client pour \u00e9valuer les changements n\u00e9cessaires afin de fournir un service performant, disponible et fonctionnel. Plus pr\u00e9cis\u00e9ment, cette mission comprendra : une analyse des cas d'utilisation, une revue de la topologie Couchbase, un exercice de dimensionnement des serveurs et une revue des meilleures pratiques op\u00e9rationnelles.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Approche de l'engagement :<\/strong> The typical engagement approach for a Health Check engagement is as follows:&nbsp;An initial meeting is held to understand Client\u2019s application and discuss Client\u2019s desired focus of the Health Check engagement. Couchbase will request pre-requisites based on the focus of the engagement, including architecture diagrams and configurations to prepare for the on-site engagement. Couchbase\u2019s on-site engineer leads review of Client\u2019s application, environment, and operational practices. Couchbase\u2019s on-site engineer provides a deliverable document following the on-site engagement. Finally a follow-up web meeting shortly follows the on-site engagement to review the deliverable document and recommendations.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Temps et dur\u00e9e :&nbsp;<\/strong>Cet engagement offre une option \u201ccourte\u201d si jusqu'\u00e0 2 jours de consultation sur site et jusqu'\u00e0 6 heures de consultation \u00e0 distance pour l'examen du questionnaire et la cr\u00e9ation de livrables, ou 3 jours de consultation sur site et jusqu'\u00e0 10 heures de consultation \u00e0 distance pour l'examen du questionnaire et la cr\u00e9ation de livrables. Si ce service est s\u00e9lectionn\u00e9, le SOW identifiera l'option de service qui sera fournie.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>D.&nbsp;Consulting Day<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le Couchbase Consulting Day consistera en des services de conseil sur site ou \u00e0 distance au bureau du Client. Ces journ\u00e9es de conseil consisteront en des conseils g\u00e9n\u00e9raux \u00e0 fournir au client concernant son utilisation du produit Couchbase. Au cours de la prestation des Services, Couchbase pourra concevoir, d\u00e9velopper pour ou livrer au Client de la documentation, des rapports et d'autres livrables tangibles, qui seront d\u00e9sign\u00e9s comme les \u201c Livrables \u201d. Il existe deux options pour les clients concernant le niveau d'exp\u00e9rience de la ressource de conseil : consultant et consultant principal, en fonction de l'option indiqu\u00e9e dans la d\u00e9claration de travail (SOW).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E.&nbsp;Architecture Review<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The objective of this engagement is to help Client be as successful as possible with application and database deployment on Couchbase. This includes a review of the planned architecture, applications and data modeling. &nbsp;Couchbase will work with Client architects and developers regarding planned applications, including the design principles needed for Client\u2019s efforts to implement architecture and a system that follows best practices and recommendations. Specifically this engagement will include: Use case analysis, data and document modeling, Couchbase topology review, server sizing exercise and operational best practices review.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Approche de l'engagement :<\/strong> The typical engagement approach for an Architecture Review engagement is as follows: An initial remote meeting is held to understand Client\u2019s application and discuss Client\u2019s desired focus of the Architecture Review engagement. Client completes and returns an Architecture Review questionnaire provided by Couchbase ahead of the on-site engagement. Couchbase\u2019s on-site engineer leads review of Client\u2019s application, environment, and operational practices. Couchbase\u2019s on-site engineer provides a deliverable document following the on-site engagement. Finally a&nbsp;follow-up web meeting shortly follows the on-site engagement to review the deliverable document and recommendations.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Temps et dur\u00e9e :<\/strong>&nbsp;This engagement provides a \u201cshort\u201d option of up to 2 Consulting Days on-site and up to 6 hours of remote consulting time for questionnaire review and deliverable creation or 3 Consulting Days on-site and up to 10 hours of remote consulting time for questionnaire review and deliverable creation.&nbsp; If this Service is selected, the SOW will identify which Service option will be provided.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>F. Service de mise \u00e0 niveau :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L'objectif de la mission est de fournir aux clients des conseils clairs, les meilleures pratiques et un plan sp\u00e9cifique pour mettre \u00e0 niveau leurs d\u00e9ploiements Couchbase d'une version majeure \u00e0 la suivante, sans perturber l'activit\u00e9. Ce service comprend une pr\u00e9sentation du processus de mise \u00e0 niveau personnalis\u00e9 \u00e0 votre d\u00e9ploiement. Les experts Couchbase travailleront avec les architectes, administrateurs et d\u00e9veloppeurs du client pour \u00e9valuer et construire un plan de mise \u00e0 niveau.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Approche de l'engagement :<\/strong> L'approche type pour un engagement de service de mise \u00e0 niveau est la suivante : Une r\u00e9union initiale a lieu \u00e0 distance pour comprendre l'application du client et discuter de l'orientation souhait\u00e9e de l'engagement. Couchbase demandera des pr\u00e9requis bas\u00e9s sur l'orientation de l'engagement, y compris des diagrammes d'architecture et des configurations pour pr\u00e9parer l'engagement sur site. Les dates de l'engagement sur site sont planifi\u00e9es et la logistique est discut\u00e9e avec les clients. L'engagement sur site suit. Toutes les discussions seront confidentielles et les informations seront recueillies uniquement pour aider aux recommandations de mise \u00e0 niveau.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Temps et dur\u00e9e :<\/strong> Cet engagement pr\u00e9voit un total de 2 jours de consulting Couchbase sur site. Huit heures suppl\u00e9mentaires sont incluses pour la cr\u00e9ation et la r\u00e9vision des livrables.<\/li>\n<\/ul>\n\n\n\n<h6 id=\"h-ii-nbsp-general-nbsp\" class=\"wp-block-heading\"><strong>II.&nbsp;General&nbsp;<\/strong><\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Ceux-ci s'appliquent \u00e0 tous les Services achet\u00e9s par le Client :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>A.&nbsp;Deliverable:&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Couchbase fournira un rapport avec toutes les recommandations examin\u00e9es avec le client et toute recommendation suppl\u00e9mentaire.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>B.&nbsp;Assumptions and Client Responsibilities<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si les Services sur site s'appliquent, le Client fournira \u00e0 l'ing\u00e9nieur sur site de Couchbase un acc\u00e8s rapide \u00e0 tous les serveurs Couchbase pertinents via SSH et l'interface d'administration web.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le client fournira l'acc\u00e8s \u00e0 au moins un repr\u00e9sentant de ses \u00e9quipes de d\u00e9veloppement et d'exploitation poss\u00e9dant une connaissance de l'application Couchbase et de la topologie de d\u00e9ploiement pendant l'intervention sur site de Couchbase.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Un jour de consultation correspond \u00e0 un maximum de huit heures de consultation, qui doivent \u00eatre consomm\u00e9es par blocs d'au moins quatre heures (\u201c Jour de consultation \u201d).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>C.&nbsp;Resources<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Upon SOW execution, Couchbase will schedule personnel and related resources. &nbsp;The project start date may vary based on resource availability, which typically is at least four weeks after SOW signature. &nbsp;Couchbase will work with Client to determine project commencement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>D.&nbsp;Expenses<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les frais de d\u00e9placement et divers raisonnables engag\u00e9s par Couchbase dans le cadre d'activit\u00e9s sur site chez le Client seront factur\u00e9s et pay\u00e9s par le Client \u00e0 r\u00e9ception de la facture accompagn\u00e9e des justificatifs (si demand\u00e9s).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E.&nbsp;Governing Terms<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a master services agreement (\u201cMSA\u201d) has been signed between the parties, such MSA will govern the Services. If the parties have not signed MSA the Services are governed by the Enterprise Software License Agreement located at www.couchbase.com\/ESLA-05272015 with those additional terms:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Garanties.<\/strong>&nbsp;Couchbase represents and warrants that the Services provided hereunder shall be provided in a professional and workmanlike manner and the deliverables shall substantially conform to the descriptions specified in this SOW. &nbsp;In the event of a breach of this warranty, Couchbase shall use commercially reasonable efforts to re-perform the applicable Services or re-deliver the applicable deliverables, provided that Client notifies Couchbase within thirty (30) days of the nonconformance. The foregoing shall be Client\u2019s sole and exclusive remedy for a breach of this warranty.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>DoS v1 23-sept-2015<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull wp-custom-prefooter has-peach-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group wp-custom-prefooter__inner is-layout-constrained wp-container-core-group-is-layout-32cc56da wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-a91057ef wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.34%\">\n<div class=\"wp-block-group wp-custom-prefooter__card has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-293b0a6d wp-block-group-is-layout-flex\"><div class=\"is-size-large wp-elements-2 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stroke-width=\"0\"\/><\/svg><\/div>\n\n\n<h3 id=\"h-start-building\" class=\"wp-block-heading wp-custom-prefooter__card-title has-heading-sm-font-size\" style=\"margin-top:var(--wp--preset--spacing--xs);margin-bottom:var(--wp--preset--spacing--xs)\">Commencer \u00e0 construire<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Consultez notre portail pour d\u00e9veloppeurs afin d'explorer NoSQL, de parcourir les ressources et de commencer \u00e0 utiliser les tutoriels.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:auto\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.couchbase.com\/fr\/developers\/\" title=\"D\u00e9velopper maintenant\" target=\"_self\">D\u00e9velopper maintenant<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-group wp-custom-prefooter__card has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-293b0a6d wp-block-group-is-layout-flex\"><div class=\"is-size-large wp-elements-3 wp-block-couchbase-com-2026-icon has-text-color has-red-color\"><svg viewbox=\"0 0 60 60\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m49.22,34.73v.71c-14.15,1.75-22.5,10.07-24.26,24.16h-.71c-1.75-14.09-10.11-22.41-24.26-24.16v-.71c14.14-1.75,22.5-10.07,24.26-24.16h.71c1.75,14.09,10.11,22.41,24.26,24.16ZM47.73.41h-.36c-.89,7.12-5.12,11.33-12.27,12.22v.36c7.15.89,11.38,5.09,12.27,12.22h.36c.89-7.12,5.12-11.33,12.27-12.22v-.36c-7.15-.89-11.38-5.09-12.27-12.22Z\"><\/path><\/svg><\/div>\n\n\n<h3 id=\"h-try-capella-free\" class=\"wp-block-heading wp-custom-prefooter__card-title has-heading-sm-font-size\" 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