{"id":3217,"date":"2026-04-30T10:07:59","date_gmt":"2026-04-30T17:07:59","guid":{"rendered":"https:\/\/www.couchbase.com\/\/support-policy\/"},"modified":"2026-07-24T12:40:54","modified_gmt":"2026-07-24T19:40:54","slug":"support-policy","status":"publish","type":"page","link":"https:\/\/www.couchbase.com\/fr\/support-policy\/","title":{"rendered":"Politiques de support Couchbase"},"content":{"rendered":"<div class=\"wp-block-group alignfull wp-block-hero is-layout-constrained wp-container-core-group-is-layout-bad7a90d wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--2-xl);padding-right:var(--wp--preset--spacing--lg);padding-bottom:0;padding-left:var(--wp--preset--spacing--lg)\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-0fd64a4d wp-block-columns-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--xl)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-bdca1ed4 wp-block-column-is-layout-flow\" style=\"flex-basis:45%\">\n<h1 id=\"h-couchbase-support-policies\" class=\"wp-block-heading has-heading-xl-font-size\">Politiques de support Couchbase<\/h1>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center hero__media-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:55%\">\n<figure class=\"wp-block-image alignright size-full is-resized has-custom-border size-large hero__image\"><img decoding=\"async\" src=\"https:\/\/www.couchbase.com\/wp-content\/uploads\/sites\/6\/2026\/07\/performance-orange-optsrb-2.png\" alt=\"\" class=\"wp-image-504\" style=\"border-top-left-radius:var(--wp--custom--border-radius--card);border-top-right-radius:var(--wp--custom--border-radius--card);border-bottom-left-radius:var(--wp--custom--border-radius--card);border-bottom-right-radius:var(--wp--custom--border-radius--card);width:317px;height:auto\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<section class=\"wp-block-group alignfull wp-block-card-group wp-block-card-group--two-column is-layout-constrained wp-container-core-group-is-layout-82960108 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--lg);padding-right:0;padding-bottom:var(--wp--preset--spacing--lg);padding-left:0\">\n<div class=\"wp-block-group wp-block-leading-content is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-get-the-support-you-need\">Obtenez le soutien dont vous avez besoin<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-ca2f157d wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--xl)\">\n<div class=\"wp-block-column is-vertically-aligned-top wp-block-card-group__two-col-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"wp-block-group wp-custom-card is-full-height has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-69c03a74 wp-block-group-is-layout-flex\" style=\"box-shadow:var(--wp--preset--shadow--default)\">\n<h3 id=\"h-enterprise-software-support-policy\" class=\"wp-block-heading has-heading-md-font-size\">Politique de soutien aux logiciels d'entreprise<\/h3>\n\n\n\n<ul class=\"wp-block-list wp-block-list--check-list\">\n<li class=\"has-body-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--md);margin-bottom:var(--wp--preset--spacing--md)\">Haute performance, grande \u00e9volutivit\u00e9<\/li>\n\n\n\n<li class=\"has-body-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--md);margin-bottom:var(--wp--preset--spacing--md)\">Couchbase Mobile et Sync Gateway<\/li>\n\n\n\n<li class=\"has-body-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--md);margin-bottom:var(--wp--preset--spacing--md)\">D\u00e9ploiement n'importe o\u00f9 : sur site, Kubernetes, cloud<\/li>\n\n\n\n<li>Mod\u00e8le d'abonnement<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons card__buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:auto\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/fr\/support-policy\/enterprise-software\/\">En savoir plus<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top wp-block-card-group__two-col-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"wp-block-group wp-custom-card is-full-height has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-69c03a74 wp-block-group-is-layout-flex\" style=\"box-shadow:var(--wp--preset--shadow--default)\">\n<h3 id=\"h-cloud-service-support-policy\" class=\"wp-block-heading has-heading-md-font-size\">Politique de soutien aux services en nuage<\/h3>\n\n\n\n<ul class=\"wp-block-list wp-block-list--check-list\">\n<li class=\"has-body-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--md);margin-bottom:var(--wp--preset--spacing--md)\">La fa\u00e7on la plus rapide et la plus simple de d\u00e9marrer avec Couchbase<\/li>\n\n\n\n<li class=\"has-body-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--md);margin-bottom:var(--wp--preset--spacing--md)\">Services applicatifs<\/li>\n\n\n\n<li class=\"has-body-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--md);margin-bottom:var(--wp--preset--spacing--md)\">Disponible sur les principaux clouds publics<\/li>\n\n\n\n<li>Mod\u00e8le de consommation<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons card__buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:auto\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/fr\/support-policy\/cloud\/\">En savoir plus<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<div class=\"wp-block-columns cta-banner has-white-color has-black-background-color has-text-color has-background has-link-color wp-elements-c62649d6ae2977bbc5d226aaf4d32037 is-layout-flex wp-container-core-columns-is-layout-67b28cb2 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--custom--spacing--2-xl);margin-bottom:var(--wp--custom--spacing--2-xl);padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2180e70f wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--lg);padding-right:var(--wp--preset--spacing--xl);padding-bottom:var(--wp--preset--spacing--lg);padding-left:var(--wp--preset--spacing--xl)\">\n<div class=\"wp-block-column cta-banner__text is-layout-flow wp-container-core-column-is-layout-bdca1ed4 wp-block-column-is-layout-flow\">\n<h2 id=\"h-check-out-couchbase-s-software-lifecycle-schedules\" class=\"wp-block-heading has-heading-sm-font-size\">Consultez les calendriers du cycle de vie des logiciels de Couchbase<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nous fournissons des d\u00e9tails sur la fin de vie de nos produits complets.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center cta-banner__cta is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-background-color has-background wp-element-button\" href=\"https:\/\/www.couchbase.com\/fr\/support-policy\/EOL\/\" title=\"En savoir plus\" target=\"_self\">En savoir plus<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group wp-custom-related-resources is-layout-constrained wp-container-core-group-is-layout-1f3cf70a wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--xl);padding-right:var(--wp--preset--spacing--lg);padding-bottom:var(--wp--preset--spacing--xl);padding-left:var(--wp--preset--spacing--lg)\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-related-resources\">Ressources connexes<\/h2>\n\n\n\n<section class=\"wp-block-couchbase-com-2026-slider alignfull splide\" data-slider=\"{}\"><div class=\"splide__track\"><ul class=\"splide__list\">\n<li class=\"wp-block-couchbase-com-2026-slider-card splide__slide\">\n<div class=\"wp-block-group wp-custom-card wp-custom-card--image is-full-height has-white-background-color has-background is-layout-flex wp-container-core-group-is-layout-c9019bef wp-block-group-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;box-shadow:var(--wp--preset--shadow--default)\">\n<figure class=\"wp-block-image size-full size-large card-image__image\"><img decoding=\"async\" src=\"https:\/\/www.couchbase.com\/wp-content\/uploads\/sites\/6\/2026\/07\/Resources_WP-1-copy-1-1.png\" alt=\"\" class=\"wp-image-2777\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group card-image__content is-vertical is-layout-flex wp-container-core-group-is-layout-ba21e338 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--lg);padding-right:var(--wp--preset--spacing--lg);padding-bottom:var(--wp--preset--spacing--lg);padding-left:var(--wp--preset--spacing--lg)\">\n<p class=\"wp-paragraph is-style-eyebrow has-red-color has-text-color has-small-font-size wp-block-paragraph\">Formation<\/p>\n\n\n\n<h3 id=\"h-couchbase-enterprise-support-onboarding\" class=\"wp-block-heading has-heading-sm-font-size\">Couchbase Enterprise Support onboarding<\/h3>\n\n\n\n<div class=\"wp-block-buttons card_buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:auto;padding-top:var(--wp--preset--spacing--lg)\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.couchbase.com\/store?utf8=%E2%9C%93&amp;st=cb080\" title=\"En savoir plus\" target=\"_self\">En savoir plus<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n\n\n\n<li class=\"wp-block-couchbase-com-2026-slider-card splide__slide\">\n<div class=\"wp-block-group wp-custom-card wp-custom-card--image is-full-height has-white-background-color has-background is-layout-flex wp-container-core-group-is-layout-c9019bef wp-block-group-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;box-shadow:var(--wp--preset--shadow--default)\">\n<figure class=\"wp-block-image size-full size-large card-image__image\"><img decoding=\"async\" src=\"https:\/\/www.couchbase.com\/wp-content\/uploads\/sites\/6\/2026\/07\/Resources_CS-2-copy-2.png\" alt=\"\" class=\"wp-image-706\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group card-image__content is-vertical is-layout-flex wp-container-core-group-is-layout-ba21e338 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--lg);padding-right:var(--wp--preset--spacing--lg);padding-bottom:var(--wp--preset--spacing--lg);padding-left:var(--wp--preset--spacing--lg)\">\n<p class=\"wp-paragraph is-style-eyebrow has-red-color has-text-color has-small-font-size wp-block-paragraph\">Formation<\/p>\n\n\n\n<h3 id=\"h-couchbase-capella-support-onboarding-coming-soon\" class=\"wp-block-heading has-heading-sm-font-size\">Couchbase Capella Support onboarding (Prochainement)<\/h3>\n\n\n\n<div class=\"wp-block-buttons card_buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:auto;padding-top:var(--wp--preset--spacing--lg)\">\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.couchbase.com\/store\" title=\"En savoir plus\" target=\"_self\">En savoir plus<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n\n\n\n<li class=\"wp-block-couchbase-com-2026-slider-card splide__slide\">\n<div class=\"wp-block-group wp-custom-card wp-custom-card--image is-full-height has-white-background-color has-background is-layout-flex wp-container-core-group-is-layout-c9019bef wp-block-group-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;box-shadow:var(--wp--preset--shadow--default)\">\n<figure class=\"wp-block-image size-full size-large card-image__image\"><img decoding=\"async\" src=\"https:\/\/www.couchbase.com\/wp-content\/uploads\/sites\/6\/2026\/07\/Resources_Webcast-3-5.png\" alt=\"\" class=\"wp-image-707\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group card-image__content is-vertical is-layout-flex wp-container-core-group-is-layout-ba21e338 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--lg);padding-right:var(--wp--preset--spacing--lg);padding-bottom:var(--wp--preset--spacing--lg);padding-left:var(--wp--preset--spacing--lg)\">\n<p class=\"wp-paragraph is-style-eyebrow has-red-color has-text-color has-small-font-size wp-block-paragraph\">Forum<\/p>\n\n\n\n<h3 id=\"h-couchbase-forum\" class=\"wp-block-heading has-heading-sm-font-size\">Forum Couchbase<\/h3>\n\n\n\n<div class=\"wp-block-buttons card_buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:auto;padding-top:var(--wp--preset--spacing--lg)\">\n<div class=\"wp-block-button is-style-outline is-style-outline--3\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.couchbase.com\/fr\/forums\/\" title=\"Visiter le site \" target=\"_self\">Visiter le site<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ul><div class=\"slider__progress\"><div class=\"slider__progress-bar\" role=\"slider\" tabindex=\"0\" aria-label=\"Diapositive\" aria-valuemin=\"0\" aria-valuenow=\"0\" aria-valuemax=\"0\"><\/div><\/div><\/div><\/section>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-0af94536 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.couchbase.com\/fr\/resources\/\" title=\"Voir toutes les ressources\" target=\"_self\">Voir toutes les ressources<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-want-to-file-a-support-ticket\" style=\"margin-top:var(--wp--preset--spacing--2-xl)\">Vous souhaitez d\u00e9poser un ticket d'assistance ?<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-orange-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:0;padding-top:0;padding-bottom:0\">\n<section class=\"wp-block-group alignfull media-content has-orange-background-color has-background is-layout-constrained wp-container-core-group-is-layout-0a2e4df2 wp-block-group-is-layout-constrained\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--lg);padding-bottom:0;padding-left:var(--wp--preset--spacing--lg)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-bb947154 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--xl);padding-bottom:var(--wp--preset--spacing--xl)\">\n<div class=\"wp-block-column is-vertically-aligned-top media-content__content is-vertical is-nowrap is-layout-flex wp-container-core-column-is-layout-baa6f4c7 wp-block-column-is-layout-flex\" style=\"flex-basis:44%\">\n<h2 id=\"h-accessing-couchbase-support\" class=\"wp-block-heading has-heading-xl-font-size\" style=\"padding-top:var(--wp--preset--spacing--sm)\">Acc\u00e9der au support Couchbase<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le support Couchbase est fourni aux utilisateurs sous licence et est accessible via deux portails distincts afin d'adapter le support \u00e0 une meilleure exp\u00e9rience personnalis\u00e9e.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--lg)\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/support.couchbase.com\/hc\/en-us\">Soutien aux entreprises<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--4\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/cloud.couchbase.com\/sign-in\">Soutien de Capella<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column media-content__image is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:56%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"711\" height=\"404\" src=\"https:\/\/www.couchbase.com\/\/wp-content\/uploads\/sites\/6\/2026\/07\/Support-optsrb.png\" alt=\"\" class=\"wp-image-3156\" srcset=\"https:\/\/www.couchbase.com\/wp-content\/uploads\/2026\/07\/Support-optsrb.png 711w, https:\/\/www.couchbase.com\/wp-content\/uploads\/2026\/07\/Support-optsrb-300x170.png 300w, https:\/\/www.couchbase.com\/wp-content\/uploads\/2026\/07\/Support-optsrb-18x10.png 18w\" sizes=\"auto, (max-width: 711px) 100vw, 711px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull wp-custom-prefooter has-peach-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group wp-custom-prefooter__inner is-layout-constrained wp-container-core-group-is-layout-32cc56da wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-a91057ef wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.34%\">\n<div class=\"wp-block-group wp-custom-prefooter__card has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-293b0a6d wp-block-group-is-layout-flex\"><div class=\"is-size-large wp-elements-7c4a9a276feed18da899846b76291c52 wp-block-couchbase-com-2026-icon has-text-color has-red-color\"><svg viewbox=\"13 12 34 36\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" aria-hidden=\"true\" focusable=\"false\"><path 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Laissez-nous vous aider.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:auto\">\n<div class=\"wp-block-button is-style-outline is-style-outline--7\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.couchbase.com\/fr\/contact\/\" title=\"Contactez nous\" target=\"_self\">Contactez nous<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Couchbase Support Policies Get the support you need Enterprise software support policy Cloud service support policy Check out Couchbase\u2019s Software Lifecycle Schedules We provide details about the End of Life for our full stack products. Related resources Want to file a support ticket? Accessing Couchbase Support Couchbase Support is provided for licensed users and is [&hellip;]<\/p>\n","protected":false},"author":83912,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-prefooter","meta":{"_acf_changed":false,"inline_featured_image":false,"_acf":"","footnotes":""},"class_list":["post-3217","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Couchbase Support Policies<\/title>\n<meta name=\"description\" content=\"Couchbase Capella is the NoSQL cloud database for business-critical applications. 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