{"id":596,"date":"2026-01-20T22:20:42","date_gmt":"2026-01-21T06:20:42","guid":{"rendered":"https:\/\/www.couchbase.com\/com-2026\/dos09232015\/"},"modified":"2026-10-11T20:04:06","modified_gmt":"2026-10-12T03:04:06","slug":"dos09232015","status":"publish","type":"page","link":"https:\/\/www.couchbase.com\/es\/dos09232015\/","title":{"rendered":"Descripci\u00f3n de los servicios est\u00e1ndar"},"content":{"rendered":"<div class=\"wp-block-group alignfull wp-block-basic-hero has-peach-background-color has-background is-layout-constrained wp-container-core-group-is-layout-2ff47cb8 wp-block-group-is-layout-constrained\" style=\"padding-top:3.75rem;padding-right:var(--wp--preset--spacing--lg);padding-bottom:3.75rem;padding-left:var(--wp--preset--spacing--lg)\">\n<h1 class=\"wp-block-heading has-text-align-left has-heading-2-xl-font-size\" id=\"h-description-of-standard-services\">Descripci\u00f3n de los servicios est\u00e1ndar<\/h1>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-116af40f wp-block-group-is-layout-constrained\" style=\"margin-bottom:var(--wp--preset--spacing--lg)\">\n<h2 id=\"h-description-of-standard-services-0\" class=\"wp-block-heading\">Descripci\u00f3n de los servicios est\u00e1ndar<\/h2>\n\n\n\n<p class=\"has-red-color has-text-color has-link-color wp-elements-1 wp-block-paragraph\">Note that this Description of Standard Services cannot be changed without a mutually signed amendment.&nbsp;Couchbase will not in any way change the terms posted at the URL above.&nbsp;Any SOWs referencing the URL above&nbsp;may only be modified by a mutually signed amendment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si el Licenciatario (o \"Cliente\") y Couchbase entran en una Orden o Declaraci\u00f3n de Trabajo (colectivamente, \"SOW\") que hace referencia a la URL de arriba, y establece que el Cliente est\u00e1 comprando uno o m\u00e1s de los servicios est\u00e1ndar que se describen a continuaci\u00f3n, Couchbase utilizar\u00e1 esfuerzos comercialmente razonables para proporcionar al Cliente dichos servicios (\"Servicios\"), como se describe a continuaci\u00f3n.<\/p>\n\n\n\n<h6 id=\"h-i-nbsp-descriptions-of-individual-standard-services\" class=\"wp-block-heading\">I.&nbsp;Descriptions of Individual Standard Services:<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>A.&nbsp;Technical Account Management (TAM):&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El objetivo de este compromiso es ayudar al cliente a obtener el m\u00e1ximo valor de su despliegue(s) utilizando Couchbase Server, mientras que la construcci\u00f3n de una relaci\u00f3n m\u00e1s fuerte con Couchbase. Por lo general, un gestor de TAM de Couchbase se involucrar\u00e1 en las discusiones previas a la producci\u00f3n y permanecer\u00e1 involucrado durante la puesta en marcha y post-producci\u00f3n. Espec\u00edficamente, este compromiso puede incluir: asistencia con la optimizaci\u00f3n y ajuste del rendimiento, revisi\u00f3n de casos de uso mediante la participaci\u00f3n a nivel t\u00e9cnico, ejercicios de dimensionamiento y comprobaciones de salud, seguimiento y supervisi\u00f3n de problemas cr\u00edticos y gesti\u00f3n de escalada, y preparaci\u00f3n para ciclos cr\u00edticos de negocio.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tiempo y duraci\u00f3n:<\/strong> TAM services are available for a minimum engagement of 30 days, starting at 1 day per week and up to 5 days per week. &nbsp;The SOW will identify the number of consulting days purchased.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>B.&nbsp;QuickStart Advisory Services Program<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El objetivo del contrato es ayudar al Cliente a tener el mayor \u00e9xito posible con Couchbase lo antes posible. Un consultor de Couchbase complementar\u00e1 al equipo del cliente proporcionando asesoramiento sobre las mejores pr\u00e1cticas en temas como: requisitos de la aplicaci\u00f3n, establecimiento de una evaluaci\u00f3n significativa de Couchbase, instalaci\u00f3n y configuraci\u00f3n de Couchbase, desarrollo de una aplicaci\u00f3n con Couchbase, ajuste y optimizaci\u00f3n de Couchbase para una aplicaci\u00f3n, dise\u00f1o e implementaci\u00f3n de estrategias de medici\u00f3n del rendimiento, t\u00e9cnicas de resoluci\u00f3n de problemas, despliegue de una aplicaci\u00f3n en producci\u00f3n y supervisi\u00f3n y alertas de Couchbase.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enfoque de compromiso:<\/strong> El enfoque t\u00edpico de un contrato QuickStart es el siguiente: Una reuni\u00f3n inicial se lleva a cabo para entender la aplicaci\u00f3n del cliente y discutir el enfoque deseado por el cliente del compromiso QuickStart. Couchbase solicitar\u00e1 pre-requisitos basados en el enfoque del compromiso, incluyendo diagramas de arquitectura y configuraciones para preparar el compromiso en sitio. El ingeniero de Couchbase en el sitio conduce la revisi\u00f3n de la aplicaci\u00f3n del cliente, el entorno y las pr\u00e1cticas operativas. El ingeniero en sitio de Couchbase proporciona un documento entregable despu\u00e9s del compromiso en sitio. Por \u00faltimo, una reuni\u00f3n web de seguimiento poco despu\u00e9s de la participaci\u00f3n in situ para revisar el documento entregable y recomendaciones.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tiempo y duraci\u00f3n:<\/strong> Este contrato incluye hasta 2 d\u00edas de consultor\u00eda in situ y hasta 10 horas de llamadas y debates a distancia, seg\u00fan sea necesario.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>C.&nbsp;Health Check<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El objetivo de este compromiso es ayudar al Cliente a tener el mayor \u00e9xito posible con el despliegue de aplicaciones y bases de datos en Couchbase. Esto incluye una revisi\u00f3n de la arquitectura de despliegue de Couchbase, la aplicaci\u00f3n y las pr\u00e1cticas operativas. Couchbase trabajar\u00e1 con los arquitectos y desarrolladores del cliente para evaluar los cambios necesarios para proporcionar un servicio funcional, disponible y de alto rendimiento. Espec\u00edficamente este compromiso incluir\u00e1: an\u00e1lisis de casos de uso, revisi\u00f3n de la topolog\u00eda de Couchbase, ejercicio de dimensionamiento de servidores y revisi\u00f3n de las mejores pr\u00e1cticas operativas.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enfoque de compromiso:<\/strong> The typical engagement approach for a Health Check engagement is as follows:&nbsp;An initial meeting is held to understand Client\u2019s application and discuss Client\u2019s desired focus of the Health Check engagement. Couchbase will request pre-requisites based on the focus of the engagement, including architecture diagrams and configurations to prepare for the on-site engagement. Couchbase\u2019s on-site engineer leads review of Client\u2019s application, environment, and operational practices. Couchbase\u2019s on-site engineer provides a deliverable document following the on-site engagement. Finally a follow-up web meeting shortly follows the on-site engagement to review the deliverable document and recommendations.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tiempo y duraci\u00f3n:&nbsp;<\/strong>Este contrato ofrece una opci\u00f3n \"corta\" de hasta 2 d\u00edas de consultor\u00eda in situ y hasta 6 horas de consultor\u00eda a distancia para la revisi\u00f3n del cuestionario y la creaci\u00f3n del entregable o 3 d\u00edas de consultor\u00eda in situ y hasta 10 horas de consultor\u00eda a distancia para la revisi\u00f3n del cuestionario y la creaci\u00f3n del entregable. Si se selecciona este Servicio, el SOW identificar\u00e1 qu\u00e9 opci\u00f3n de Servicio se proporcionar\u00e1.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>D.&nbsp;Consulting Day<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El D\u00eda de Consultor\u00eda Couchbase consistir\u00e1 en consultor\u00eda in situ o remota en la oficina del Cliente. Dichos d\u00edas de consultor\u00eda consistir\u00e1n en asesoramiento general que se proporcionar\u00e1 al cliente en relaci\u00f3n con su uso del producto Couchbase. Durante el curso de la prestaci\u00f3n de Servicios, Couchbase podr\u00e1 dise\u00f1ar, desarrollar para o entregar al Cliente documentaci\u00f3n, informes y otros entregables tangibles, que se denominar\u00e1n \"Entregables\". Existen dos opciones para los clientes en cuanto al nivel de experiencia de los recursos de consultor\u00eda: consultor y consultor senior, dependiendo de la opci\u00f3n que se indique en el SOW.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E.&nbsp;Architecture Review<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The objective of this engagement is to help Client be as successful as possible with application and database deployment on Couchbase. This includes a review of the planned architecture, applications and data modeling. &nbsp;Couchbase will work with Client architects and developers regarding planned applications, including the design principles needed for Client\u2019s efforts to implement architecture and a system that follows best practices and recommendations. Specifically this engagement will include: Use case analysis, data and document modeling, Couchbase topology review, server sizing exercise and operational best practices review.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enfoque de compromiso:<\/strong> The typical engagement approach for an Architecture Review engagement is as follows: An initial remote meeting is held to understand Client\u2019s application and discuss Client\u2019s desired focus of the Architecture Review engagement. Client completes and returns an Architecture Review questionnaire provided by Couchbase ahead of the on-site engagement. Couchbase\u2019s on-site engineer leads review of Client\u2019s application, environment, and operational practices. Couchbase\u2019s on-site engineer provides a deliverable document following the on-site engagement. Finally a&nbsp;follow-up web meeting shortly follows the on-site engagement to review the deliverable document and recommendations.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tiempo y duraci\u00f3n:<\/strong>&nbsp;This engagement provides a \u201cshort\u201d option of up to 2 Consulting Days on-site and up to 6 hours of remote consulting time for questionnaire review and deliverable creation or 3 Consulting Days on-site and up to 10 hours of remote consulting time for questionnaire review and deliverable creation.&nbsp; If this Service is selected, the SOW will identify which Service option will be provided.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>F. Servicio de actualizaci\u00f3n:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El objetivo de este servicio es proporcionar a los clientes una gu\u00eda clara, las mejores pr\u00e1cticas y un plan espec\u00edfico para actualizar con \u00e9xito sus implementaciones de Couchbase de una versi\u00f3n principal a la siguiente, sin interrumpir el negocio. Este servicio incluye un recorrido por el proceso de actualizaci\u00f3n adaptado a su despliegue. Los expertos de Couchbase trabajar\u00e1n con los arquitectos, administradores y desarrolladores del cliente para evaluar y crear un plan de actualizaci\u00f3n.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enfoque de compromiso:<\/strong> El planteamiento t\u00edpico de un servicio de actualizaci\u00f3n es el siguiente: Una reuni\u00f3n inicial se lleva a cabo de forma remota para entender la aplicaci\u00f3n del cliente y discutir el enfoque deseado del compromiso. Couchbase solicitar\u00e1 prerrequisitos basados en el enfoque del encargo, incluyendo diagramas de arquitectura y configuraciones para preparar el encargo in situ. Se planifican las fechas y se discute la log\u00edstica con los clientes. A continuaci\u00f3n se lleva a cabo la intervenci\u00f3n in situ. Todas las conversaciones ser\u00e1n confidenciales y la informaci\u00f3n se recopilar\u00e1 \u00fanicamente para ayudar con las recomendaciones de actualizaci\u00f3n.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tiempo y duraci\u00f3n:<\/strong> Este contrato proporciona hasta un total de 2 d\u00edas de Consultor\u00eda Couchbase in situ. Se incluyen 8 horas adicionales para la creaci\u00f3n y revisi\u00f3n de entregables.<\/li>\n<\/ul>\n\n\n\n<h6 id=\"h-ii-nbsp-general-nbsp\" class=\"wp-block-heading\"><strong>II.&nbsp;General&nbsp;<\/strong><\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Se aplican a todos los Servicios adquiridos por el Cliente:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>A.&nbsp;Deliverable:&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Couchbase proporcionar\u00e1 un informe con todas las recomendaciones revisadas con el Cliente y cualquier recomendaci\u00f3n adicional.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>B.&nbsp;Assumptions and Client Responsibilities<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si se aplican Servicios in situ, el Cliente proporcionar\u00e1 al ingeniero in situ de Couchbase acceso inmediato a todos los servidores Couchbase relevantes a trav\u00e9s de SSH y la interfaz de administraci\u00f3n web.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El cliente proporcionar\u00e1 acceso a al menos un representante de sus equipos de desarrollo y operaciones con conocimiento de la aplicaci\u00f3n Couchbase y la topolog\u00eda de despliegue durante el compromiso in situ de Couchbase.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Un d\u00eda de consultor\u00eda equivale a un m\u00e1ximo de ocho horas de consultor\u00eda, que deben consumirse en bloques de cuatro horas como m\u00ednimo (\"D\u00eda de consultor\u00eda\").<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>C.&nbsp;Resources<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Upon SOW execution, Couchbase will schedule personnel and related resources. &nbsp;The project start date may vary based on resource availability, which typically is at least four weeks after SOW signature. &nbsp;Couchbase will work with Client to determine project commencement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>D.&nbsp;Expenses<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Los gastos razonables de viaje e incidentales incurridos por Couchbase en la realizaci\u00f3n de actividades in situ en el sitio del Cliente ser\u00e1n facturados y pagados por el Cliente al recibir la factura con los recibos (si se solicitan).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E.&nbsp;Governing Terms<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a master services agreement (\u201cMSA\u201d) has been signed between the parties, such MSA will govern the Services. If the parties have not signed MSA the Services are governed by the Enterprise Software License Agreement located at www.couchbase.com\/ESLA-05272015 with those additional terms:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Garant\u00edas.<\/strong>&nbsp;Couchbase represents and warrants that the Services provided hereunder shall be provided in a professional and workmanlike manner and the deliverables shall substantially conform to the descriptions specified in this SOW. &nbsp;In the event of a breach of this warranty, Couchbase shall use commercially reasonable efforts to re-perform the applicable Services or re-deliver the applicable deliverables, provided that Client notifies Couchbase within thirty (30) days of the nonconformance. The foregoing shall be Client\u2019s sole and exclusive remedy for a breach of this warranty.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>DoS v1 23-septiembre-2015<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull wp-custom-prefooter has-peach-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group wp-custom-prefooter__inner is-layout-constrained wp-container-core-group-is-layout-32cc56da wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-a91057ef wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.34%\">\n<div class=\"wp-block-group wp-custom-prefooter__card has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-293b0a6d wp-block-group-is-layout-flex\"><div class=\"is-size-large wp-elements-2 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