{"id":597,"date":"2026-01-20T22:22:01","date_gmt":"2026-01-21T06:22:01","guid":{"rendered":"https:\/\/www.couchbase.com\/com-2026\/dos04132016\/"},"modified":"2026-10-11T20:04:35","modified_gmt":"2026-10-12T03:04:35","slug":"dos04132016","status":"publish","type":"page","link":"https:\/\/www.couchbase.com\/de\/dos04132016\/","title":{"rendered":"Beschreibung der Standarddienste"},"content":{"rendered":"<div class=\"wp-block-group alignfull wp-block-basic-hero has-peach-background-color has-background is-layout-constrained wp-container-core-group-is-layout-2ff47cb8 wp-block-group-is-layout-constrained\" style=\"padding-top:3.75rem;padding-right:var(--wp--preset--spacing--lg);padding-bottom:3.75rem;padding-left:var(--wp--preset--spacing--lg)\">\n<h1 class=\"wp-block-heading has-text-align-left has-heading-2-xl-font-size\" id=\"h-description-of-standard-services\">Beschreibung der Standarddienste<\/h1>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-116af40f wp-block-group-is-layout-constrained\" style=\"margin-bottom:var(--wp--preset--spacing--lg)\">\n<h2 id=\"h-description-of-standard-services-0\" class=\"wp-block-heading\">Beschreibung der Standarddienste<\/h2>\n\n\n\n<p class=\"has-red-color has-text-color has-link-color wp-elements-1 wp-block-paragraph\">Note that this Description of Standard Services cannot be changed without a mutually signed amendment.&nbsp;Couchbase will not in any way change the terms posted at the URL above.&nbsp;Any Orders or SOWs referencing the URL above&nbsp;may only be modified by a mutually signed amendment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If Licensee (or \u201cClient\u201d) and Couchbase enter into an Order or Statement of Work (collectively, \u201cSOW\u201d) which references the URL above, and states that Client is purchasing one or more of the standard services described below, Couchbase will use commercially reasonable efforts to provide to Client such services (\u201cServices\u201d), as described below.<\/p>\n\n\n\n<h6 id=\"h-i-nbsp-descriptions-of-individual-standard-services\" class=\"wp-block-heading\">I.&nbsp;Descriptions of Individual Standard Services:<\/h6>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>A.&nbsp;Technical Account Management (TAM):&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The objective of this engagement is to help Client get the most value from its deployment(s) using Couchbase Server, while building a stronger relationship with Couchbase. Typically, a Couchbase TAM manager will get involved in pre-production discussions and stay engaged during go-live and post-production. Specifically, this engagement may include: assistance with performance optimization and tuning, review of use cases by engaging at a technical level, sizing exercises and health checks, tracking and oversight of critical issues and escalation management, and preparing for critical business cycles.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Zeit und Dauer:<\/strong> TAM services are available for a minimum engagement of 30 days, starting at 1 day per week and up to 5 days per week. &nbsp;The SOW will identify the number of consulting days purchased.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>B.&nbsp;QuickStart Advisory Services Program<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ziel der Beauftragung ist es, dem Kunden zu helfen, mit Couchbase so schnell wie m\u00f6glich so erfolgreich wie m\u00f6glich zu sein. Ein Couchbase-Berater wird das Team des Kunden erg\u00e4nzen, indem er Best-Practice-Beratung zu Themen anbietet, darunter: Anwendungsanforderungen, Einrichtung einer aussagekr\u00e4ftigen Bewertung von Couchbase, Installation und Konfiguration von Couchbase, Entwicklung einer Anwendung mit Couchbase, Abstimmung und Optimierung von Couchbase f\u00fcr eine Anwendung, Entwicklung und Implementierung von Strategien zur Leistungsmessung, Fehlersuchetechniken, Bereitstellung einer Anwendung in der Produktion sowie \u00dcberwachung und Benachrichtigungen f\u00fcr Couchbase.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Engagement-Ansatz:<\/strong> Der typische Ansatz f\u00fcr ein QuickStart-Engagement ist wie folgt: Ein einf\u00fchrendes Treffen wird abgehalten, um die Anwendung des Kunden zu verstehen und den gew\u00fcnschten Schwerpunkt des QuickStart-Engagements zu besprechen. Couchbase fordert auf Grundlage des Schwerpunkts des Engagements Voraussetzungen an, unter anderem Architekturdiagramme und Konfigurationen, um die Vorbereitung f\u00fcr das Vor-Ort-Engagement zu erm\u00f6glichen. Der Vor-Ort-Ingenieur von Couchbase leitet die \u00dcberpr\u00fcfung der Anwendung, der Umgebung und der betrieblichen Praktiken des Kunden. Der Vor-Ort-Ingenieur von Couchbase erstellt nach dem Vor-Ort-Engagement ein Zustelldokument. Abschlie\u00dfend findet kurz nach dem Vor-Ort-Engagement ein Follow-up-Webmeeting statt, um das Zustelldokument und die Empfehlungen zu \u00fcberpr\u00fcfen.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Zeit und Dauer:<\/strong> Diese Beauftragung beinhaltet bis zu 2 Beratertage vor Ort und bis zu 10 Stunden an Fernanrufen und Besprechungen nach Bedarf.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>C.&nbsp;Health Check<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Das Ziel dieser Beauftragung ist es, dem Kunden zu helfen, mit der Bereitstellung von Anwendungen und Datenbanken auf Couchbase so erfolgreich wie m\u00f6glich zu sein. Dies beinhaltet eine \u00dcberpr\u00fcfung der Couchbase-Bereitstellungsarchitektur, der Anwendung und der betrieblichen Praktiken. Couchbase wird mit den Architekten und Entwicklern des Kunden zusammenarbeiten, um notwendige \u00c4nderungen zu bewerten, um einen performanten, verf\u00fcgbaren und funktionalen Dienst bereitzustellen. Insbesondere umfasst diese Beauftragung: Anwendungsfallanalyse, \u00dcberpr\u00fcfung der Couchbase-Topologie, Serverauslegungs\u00fcbung und \u00dcberpr\u00fcfung der betrieblichen Best Practices.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Engagement-Ansatz:<\/strong> The typical engagement approach for a Health Check engagement is as follows:&nbsp;An initial meeting is held to understand Client\u2019s application and discuss Client\u2019s desired focus of the Health Check engagement. Couchbase will request pre-requisites based on the focus of the engagement, including architecture diagrams and configurations to prepare for the on-site engagement. Couchbase\u2019s on-site engineer leads review of Client\u2019s application, environment, and operational practices. Couchbase\u2019s on-site engineer provides a deliverable document following the on-site engagement. Finally a follow-up web meeting shortly follows the on-site engagement to review the deliverable document and recommendations.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Zeit und Dauer:&nbsp;<\/strong>Diese Beauftragung umfasst bis zu 2 Beratungstage vor Ort und bis zu 6 Stunden Fernberatung f\u00fcr die \u00dcberpr\u00fcfung des Fragebogens und die Erstellung der Ergebnisse.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>D.&nbsp;Consulting Day<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Der Couchbase Consulting Day besteht aus Vor-Ort-Beratung oder Fernberatung im B\u00fcro des Kunden. Diese Beratungstage umfassen allgemeine Ratschl\u00e4ge f\u00fcr den Kunden im Zusammenhang mit der Nutzung des Couchbase-Produkts. Im Rahmen der Erbringung der Dienstleistungen kann Couchbase Dokumentationen, Berichte und andere greifbare Ergebnisse entwerfen, entwickeln oder dem Kunden liefern, die als \u201cLiefergegenst\u00e4nde\u201d bezeichnet werden. F\u00fcr die Beratungsebene der Erfahrung stehen den Kunden zwei Optionen zur Verf\u00fcgung: Consultant und Senior Consultant, je nachdem, welche Option in der Leistungsbeschreibung angegeben ist.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E.&nbsp;Architecture Review<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The objective of this engagement is to help Client be as successful as possible with application and database deployment on Couchbase. This includes a review of the planned architecture, applications and data modeling. &nbsp;Couchbase will work with Client architects and developers regarding planned applications, including the design principles needed for Client\u2019s efforts to implement architecture and a system that follows best practices and recommendations. Specifically this engagement will include: Use case analysis, data and document modeling, Couchbase topology review, server sizing exercise and operational best practices review.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Engagement-Ansatz:<\/strong> The typical engagement approach for an Architecture Review engagement is as follows: An initial remote meeting is held to understand Client\u2019s application and discuss Client\u2019s desired focus of the Architecture Review engagement. Client completes and returns an Architecture Review questionnaire provided by Couchbase ahead of the on-site engagement. Couchbase\u2019s on-site engineer leads review of Client\u2019s application, environment, and operational practices. Couchbase\u2019s on-site engineer provides a deliverable document following the on-site engagement. Finally a&nbsp;follow-up web meeting shortly follows the on-site engagement to review the deliverable document and recommendations.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Zeit und Dauer:<\/strong>&nbsp;This engagement provides a \u201cshort\u201d option of up to 2 Consulting Days on-site and up to 6 hours of remote consulting time for questionnaire review and deliverable creation or 3 Consulting Days on-site and up to 10 hours of remote consulting time for questionnaire review and deliverable creation.&nbsp; If this Service is selected, the SOW will identify which Service option will be provided.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>F. Upgrade-Dienstleistung:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Das Ziel des Auftrags ist es, den Kunden klare Leitlinien, Best Practices und einen konkreten Plan f\u00fcr die erfolgreiche Aktualisierung ihrer Couchbase-Bereitstellungen von einer Hauptversion auf die n\u00e4chste, ohne den Gesch\u00e4ftsbetrieb zu st\u00f6ren, zu bieten. Dieser Service beinhaltet eine Besprechung des Upgrade-Prozesses, der auf Ihre Bereitstellung zugeschnitten ist. Couchbase-Experten werden mit den Architekten, Administratoren und Entwicklern des Kunden zusammenarbeiten, um einen Upgrade-Plan zu bewerten und zu erstellen.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Engagement-Ansatz:<\/strong> Der typische Ablauf eines Upgrade Service Engagements ist wie folgt: Ein erstes Treffen findet remote statt, um die Anwendung des Kunden zu verstehen und den gew\u00fcnschten Schwerpunkt des Engagements zu besprechen. Couchbase fordert auf Grundlage des Fokus des Engagements Voraussetzungen an, einschlie\u00dflich Architekturdiagrammen und Konfigurationen, um sich auf das Vor-Ort-Engagement vorzubereiten. Vor-Ort-Termine werden geplant und die Logistik mit den Kunden besprochen. Anschlie\u00dfend folgt das Vor-Ort-Engagement. Alle Diskussionen sind vertraulich und Informationen werden nur gesammelt, um bei Upgrade-Empfehlungen zu helfen.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Zeit und Dauer:<\/strong> Dieses Engagement sieht bis zu insgesamt 2 Tage Couchbase Consulting Days vor. Zus\u00e4tzlich sind 8 Stunden f\u00fcr die Erstellung und \u00dcberpr\u00fcfung von Liefergegenst\u00e4nden enthalten.<\/li>\n<\/ul>\n\n\n\n<h6 id=\"h-ii-nbsp-general-nbsp\" class=\"wp-block-heading\"><strong>II.&nbsp;General&nbsp;<\/strong><\/h6>\n\n\n\n<p class=\"wp-block-paragraph\">Diese gelten f\u00fcr alle vom Kunden erworbenen Dienstleistungen:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>A.&nbsp;Deliverable:&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Couchbase wird einen Bericht mit allen Empfehlungen, die mit dem Kunden besprochen wurden, und allen zus\u00e4tzlichen Empfehlungen bereitstellen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>B.&nbsp;Assumptions and Client Responsibilities<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Wenn Vor-Ort-Services zur Anwendung kommen, gew\u00e4hrt der Kunde dem Vor-Ort-Ingenieur von Couchbase umgehend Zugang zu allen relevanten Couchbase-Servern \u00fcber SSH und die Webadministrationsschnittstelle.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Der Kunde wird w\u00e4hrend des Vor-Ort-Einsatzes von Couchbase Zugang zu mindestens einem Vertreter seines Entwicklungs- und Betriebsteams mit Kenntnissen der Couchbase-Anwendung und Bereitstellungstopologie gew\u00e4hren.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ein Beratungstag umfasst maximal acht Stunden Beratung (\u201cBeratungstag\u201d).<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All on-site time is billable at a minimum of 1-day increments (8 hours), while all remote consulting time is billable at a minimum of 1-hour increments<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>C.&nbsp;Resources<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Upon SOW execution, Couchbase will schedule personnel and related resources. &nbsp;The project start date may vary based on resource availability, which typically is at least four weeks after SOW signature. &nbsp;Couchbase will work with Client to determine project commencement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>D.&nbsp;Expenses<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Angemessene Reise- und Nebenkosten, die Couchbase bei der Durchf\u00fchrung von Aktivit\u00e4ten vor Ort beim Kunden anfallen, sind gegen Rechnung und nach Erhalt der Rechnung mit Belegen (falls angefordert) vom Kunden zu bezahlen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E.&nbsp;Governing Terms<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the parties have not signed MSA, then the Services are governed by the Enterprise Software License Agreement located at www.couchbase.com\/ESLA05242016 with the following additional term:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Garantien.<\/strong>&nbsp;Couchbase represents and warrants that the Services provided hereunder shall be provided in a professional and workmanlike manner and the deliverables shall substantially conform to the descriptions specified in this SOW. &nbsp;In the event of a breach of this warranty, Couchbase shall use commercially reasonable efforts to re-perform the applicable Services or re-deliver the applicable deliverables, provided that Client notifies Couchbase within thirty (30) days of the nonconformance. The foregoing shall be Client\u2019s sole and exclusive remedy for a breach of this warranty.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>DoS v3-20160413<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull wp-custom-prefooter has-peach-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group wp-custom-prefooter__inner is-layout-constrained wp-container-core-group-is-layout-32cc56da wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-a91057ef wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.34%\">\n<div class=\"wp-block-group wp-custom-prefooter__card has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-293b0a6d wp-block-group-is-layout-flex\"><div class=\"is-size-large wp-elements-2 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stroke-width=\"0\"\/><\/svg><\/div>\n\n\n<h3 id=\"h-start-building\" class=\"wp-block-heading wp-custom-prefooter__card-title has-heading-sm-font-size\" style=\"margin-top:var(--wp--preset--spacing--xs);margin-bottom:var(--wp--preset--spacing--xs)\">Mit dem Bau beginnen<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Besuchen Sie unser Entwicklerportal, um NoSQL zu erkunden, Ressourcen zu durchsuchen und mit Tutorials zu beginnen.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:auto\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.couchbase.com\/de\/developers\/\" title=\"Jetzt entwickeln\" target=\"_self\">Jetzt entwickeln<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-group wp-custom-prefooter__card 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class=\"wp-block-paragraph\">Mit nur wenigen Klicks k\u00f6nnen Sie Couchbase in die Praxis umsetzen. 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