{"id":3217,"date":"2026-04-30T10:07:59","date_gmt":"2026-04-30T17:07:59","guid":{"rendered":"https:\/\/www.couchbase.com\/\/support-policy\/"},"modified":"2026-07-24T12:40:54","modified_gmt":"2026-07-24T19:40:54","slug":"support-policy","status":"publish","type":"page","link":"https:\/\/www.couchbase.com\/de\/support-policy\/","title":{"rendered":"Couchbase Support-Richtlinien"},"content":{"rendered":"<div class=\"wp-block-group alignfull wp-block-hero is-layout-constrained wp-container-core-group-is-layout-bad7a90d wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--2-xl);padding-right:var(--wp--preset--spacing--lg);padding-bottom:0;padding-left:var(--wp--preset--spacing--lg)\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-0fd64a4d wp-block-columns-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--xl)\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-bdca1ed4 wp-block-column-is-layout-flow\" style=\"flex-basis:45%\">\n<h1 id=\"h-couchbase-support-policies\" class=\"wp-block-heading has-heading-xl-font-size\">Couchbase Support-Richtlinien<\/h1>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center hero__media-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:55%\">\n<figure class=\"wp-block-image alignright size-full is-resized has-custom-border size-large hero__image\"><img decoding=\"async\" src=\"https:\/\/www.couchbase.com\/wp-content\/uploads\/sites\/6\/2026\/07\/performance-orange-optsrb-2.png\" alt=\"\" class=\"wp-image-504\" style=\"border-top-left-radius:var(--wp--custom--border-radius--card);border-top-right-radius:var(--wp--custom--border-radius--card);border-bottom-left-radius:var(--wp--custom--border-radius--card);border-bottom-right-radius:var(--wp--custom--border-radius--card);width:317px;height:auto\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<section class=\"wp-block-group alignfull wp-block-card-group wp-block-card-group--two-column is-layout-constrained wp-container-core-group-is-layout-82960108 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--lg);padding-right:0;padding-bottom:var(--wp--preset--spacing--lg);padding-left:0\">\n<div class=\"wp-block-group wp-block-leading-content is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-get-the-support-you-need\">Holen Sie sich die Unterst\u00fctzung, die Sie brauchen<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-ca2f157d wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--xl)\">\n<div class=\"wp-block-column is-vertically-aligned-top wp-block-card-group__two-col-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"wp-block-group wp-custom-card is-full-height has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-69c03a74 wp-block-group-is-layout-flex\" style=\"box-shadow:var(--wp--preset--shadow--default)\">\n<h3 id=\"h-enterprise-software-support-policy\" class=\"wp-block-heading has-heading-md-font-size\">Richtlinie zur Unterst\u00fctzung von Unternehmenssoftware<\/h3>\n\n\n\n<ul class=\"wp-block-list wp-block-list--check-list\">\n<li class=\"has-body-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--md);margin-bottom:var(--wp--preset--spacing--md)\">Hohe Leistung, hoch skalierbar<\/li>\n\n\n\n<li class=\"has-body-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--md);margin-bottom:var(--wp--preset--spacing--md)\">Couchbase Mobile und Sync Gateway<\/li>\n\n\n\n<li class=\"has-body-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--md);margin-bottom:var(--wp--preset--spacing--md)\">\u00dcberall einsetzbar: On-Premises, Kubernetes, Cloud<\/li>\n\n\n\n<li>Abonnement-Modell<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons card__buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:auto\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/de\/support-policy\/enterprise-software\/\">Mehr erfahren<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top wp-block-card-group__two-col-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<div class=\"wp-block-group wp-custom-card is-full-height has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-69c03a74 wp-block-group-is-layout-flex\" style=\"box-shadow:var(--wp--preset--shadow--default)\">\n<h3 id=\"h-cloud-service-support-policy\" class=\"wp-block-heading has-heading-md-font-size\">Politik zur Unterst\u00fctzung von Cloud-Diensten<\/h3>\n\n\n\n<ul class=\"wp-block-list wp-block-list--check-list\">\n<li class=\"has-body-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--md);margin-bottom:var(--wp--preset--spacing--md)\">Der schnellste und einfachste Weg, mit Couchbase zu beginnen<\/li>\n\n\n\n<li class=\"has-body-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--md);margin-bottom:var(--wp--preset--spacing--md)\">App-Dienste<\/li>\n\n\n\n<li class=\"has-body-large-font-size\" style=\"margin-top:var(--wp--preset--spacing--md);margin-bottom:var(--wp--preset--spacing--md)\">Verf\u00fcgbar in den f\u00fchrenden \u00f6ffentlichen Clouds<\/li>\n\n\n\n<li>Verbrauchsmodell<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons card__buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:auto\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/de\/support-policy\/cloud\/\">Mehr erfahren<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<div class=\"wp-block-columns cta-banner has-white-color has-black-background-color has-text-color has-background has-link-color wp-elements-c62649d6ae2977bbc5d226aaf4d32037 is-layout-flex wp-container-core-columns-is-layout-67b28cb2 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--custom--spacing--2-xl);margin-bottom:var(--wp--custom--spacing--2-xl);padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2180e70f wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--lg);padding-right:var(--wp--preset--spacing--xl);padding-bottom:var(--wp--preset--spacing--lg);padding-left:var(--wp--preset--spacing--xl)\">\n<div class=\"wp-block-column cta-banner__text is-layout-flow wp-container-core-column-is-layout-bdca1ed4 wp-block-column-is-layout-flow\">\n<h2 id=\"h-check-out-couchbase-s-software-lifecycle-schedules\" class=\"wp-block-heading has-heading-sm-font-size\">Schauen Sie sich die Software Lifecycle Schedules von Couchbase an<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Wir stellen Details \u00fcber das Ende der Lebensdauer unserer Full-Stack-Produkte zur Verf\u00fcgung.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center cta-banner__cta is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-background-color has-background wp-element-button\" href=\"https:\/\/www.couchbase.com\/de\/support-policy\/EOL\/\" title=\"Mehr erfahren\" target=\"_self\">Mehr erfahren<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group wp-custom-related-resources is-layout-constrained wp-container-core-group-is-layout-1f3cf70a wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--xl);padding-right:var(--wp--preset--spacing--lg);padding-bottom:var(--wp--preset--spacing--xl);padding-left:var(--wp--preset--spacing--lg)\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-related-resources\">Verwandte Ressourcen<\/h2>\n\n\n\n<section class=\"wp-block-couchbase-com-2026-slider alignfull splide\" data-slider=\"{}\"><div class=\"splide__track\"><ul class=\"splide__list\">\n<li class=\"wp-block-couchbase-com-2026-slider-card splide__slide\">\n<div class=\"wp-block-group wp-custom-card wp-custom-card--image is-full-height has-white-background-color has-background is-layout-flex wp-container-core-group-is-layout-c9019bef wp-block-group-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;box-shadow:var(--wp--preset--shadow--default)\">\n<figure class=\"wp-block-image size-full size-large card-image__image\"><img decoding=\"async\" src=\"https:\/\/www.couchbase.com\/wp-content\/uploads\/sites\/6\/2026\/07\/Resources_WP-1-copy-1-1.png\" alt=\"\" class=\"wp-image-2777\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group card-image__content is-vertical is-layout-flex wp-container-core-group-is-layout-ba21e338 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--lg);padding-right:var(--wp--preset--spacing--lg);padding-bottom:var(--wp--preset--spacing--lg);padding-left:var(--wp--preset--spacing--lg)\">\n<p class=\"wp-paragraph is-style-eyebrow has-red-color has-text-color has-small-font-size wp-block-paragraph\">Ausbildung<\/p>\n\n\n\n<h3 id=\"h-couchbase-enterprise-support-onboarding\" class=\"wp-block-heading has-heading-sm-font-size\">Couchbase Enterprise Unterst\u00fctzung bei der Einarbeitung<\/h3>\n\n\n\n<div class=\"wp-block-buttons card_buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:auto;padding-top:var(--wp--preset--spacing--lg)\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.couchbase.com\/store?utf8=%E2%9C%93&amp;st=cb080\" title=\"Mehr erfahren\" target=\"_self\">Mehr erfahren<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n\n\n\n<li class=\"wp-block-couchbase-com-2026-slider-card splide__slide\">\n<div class=\"wp-block-group wp-custom-card wp-custom-card--image is-full-height has-white-background-color has-background is-layout-flex wp-container-core-group-is-layout-c9019bef wp-block-group-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;box-shadow:var(--wp--preset--shadow--default)\">\n<figure class=\"wp-block-image size-full size-large card-image__image\"><img decoding=\"async\" src=\"https:\/\/www.couchbase.com\/wp-content\/uploads\/sites\/6\/2026\/07\/Resources_CS-2-copy-2.png\" alt=\"\" class=\"wp-image-706\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group card-image__content is-vertical is-layout-flex wp-container-core-group-is-layout-ba21e338 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--lg);padding-right:var(--wp--preset--spacing--lg);padding-bottom:var(--wp--preset--spacing--lg);padding-left:var(--wp--preset--spacing--lg)\">\n<p class=\"wp-paragraph is-style-eyebrow has-red-color has-text-color has-small-font-size wp-block-paragraph\">Ausbildung<\/p>\n\n\n\n<h3 id=\"h-couchbase-capella-support-onboarding-coming-soon\" class=\"wp-block-heading has-heading-sm-font-size\">Couchbase Capella Support Onboarding (in K\u00fcrze)<\/h3>\n\n\n\n<div class=\"wp-block-buttons card_buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:auto;padding-top:var(--wp--preset--spacing--lg)\">\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/learn.couchbase.com\/store\" title=\"Mehr erfahren\" target=\"_self\">Mehr erfahren<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n\n\n\n<li class=\"wp-block-couchbase-com-2026-slider-card splide__slide\">\n<div class=\"wp-block-group wp-custom-card wp-custom-card--image is-full-height has-white-background-color has-background is-layout-flex wp-container-core-group-is-layout-c9019bef wp-block-group-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;box-shadow:var(--wp--preset--shadow--default)\">\n<figure class=\"wp-block-image size-full size-large card-image__image\"><img decoding=\"async\" src=\"https:\/\/www.couchbase.com\/wp-content\/uploads\/sites\/6\/2026\/07\/Resources_Webcast-3-5.png\" alt=\"\" class=\"wp-image-707\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group card-image__content is-vertical is-layout-flex wp-container-core-group-is-layout-ba21e338 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--lg);padding-right:var(--wp--preset--spacing--lg);padding-bottom:var(--wp--preset--spacing--lg);padding-left:var(--wp--preset--spacing--lg)\">\n<p class=\"wp-paragraph is-style-eyebrow has-red-color has-text-color has-small-font-size wp-block-paragraph\">Forum<\/p>\n\n\n\n<h3 id=\"h-couchbase-forum\" class=\"wp-block-heading has-heading-sm-font-size\">Couchbase Forum<\/h3>\n\n\n\n<div class=\"wp-block-buttons card_buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:auto;padding-top:var(--wp--preset--spacing--lg)\">\n<div class=\"wp-block-button is-style-outline is-style-outline--3\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.couchbase.com\/de\/forums\/\" title=\"Besuchen Sie die Website \" target=\"_self\">Besuchen Sie die Website<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ul><div class=\"slider__progress\"><div class=\"slider__progress-bar\" role=\"slider\" tabindex=\"0\" aria-label=\"Folie\" aria-valuemin=\"0\" aria-valuenow=\"0\" aria-valuemax=\"0\"><\/div><\/div><\/div><\/section>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-0af94536 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.couchbase.com\/de\/resources\/\" title=\"Alle Ressourcen anzeigen\" target=\"_self\">Alle Ressourcen anzeigen<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-want-to-file-a-support-ticket\" style=\"margin-top:var(--wp--preset--spacing--2-xl)\">M\u00f6chten Sie ein Support-Ticket einreichen?<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-orange-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:0;padding-top:0;padding-bottom:0\">\n<section class=\"wp-block-group alignfull media-content has-orange-background-color has-background is-layout-constrained wp-container-core-group-is-layout-0a2e4df2 wp-block-group-is-layout-constrained\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--lg);padding-bottom:0;padding-left:var(--wp--preset--spacing--lg)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-bb947154 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--xl);padding-bottom:var(--wp--preset--spacing--xl)\">\n<div class=\"wp-block-column is-vertically-aligned-top media-content__content is-vertical is-nowrap is-layout-flex wp-container-core-column-is-layout-baa6f4c7 wp-block-column-is-layout-flex\" style=\"flex-basis:44%\">\n<h2 id=\"h-accessing-couchbase-support\" class=\"wp-block-heading has-heading-xl-font-size\" style=\"padding-top:var(--wp--preset--spacing--sm)\">Zugang zur Couchbase Unterst\u00fctzung<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Couchbase Support wird f\u00fcr lizensierte Nutzer angeboten und ist \u00fcber zwei separate Portale zug\u00e4nglich, um den Support besser auf die Bed\u00fcrfnisse der Nutzer abstimmen zu k\u00f6nnen.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--lg)\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/support.couchbase.com\/hc\/en-us\">Unterst\u00fctzung f\u00fcr Unternehmen<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--4\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/cloud.couchbase.com\/sign-in\">Capella-Unterst\u00fctzung<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column media-content__image is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:56%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"711\" height=\"404\" src=\"https:\/\/www.couchbase.com\/\/wp-content\/uploads\/sites\/6\/2026\/07\/Support-optsrb.png\" alt=\"\" class=\"wp-image-3156\" srcset=\"https:\/\/www.couchbase.com\/wp-content\/uploads\/2026\/07\/Support-optsrb.png 711w, https:\/\/www.couchbase.com\/wp-content\/uploads\/2026\/07\/Support-optsrb-300x170.png 300w, https:\/\/www.couchbase.com\/wp-content\/uploads\/2026\/07\/Support-optsrb-18x10.png 18w\" sizes=\"auto, (max-width: 711px) 100vw, 711px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull wp-custom-prefooter has-peach-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group wp-custom-prefooter__inner is-layout-constrained wp-container-core-group-is-layout-32cc56da wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-a91057ef wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.34%\">\n<div class=\"wp-block-group wp-custom-prefooter__card has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-293b0a6d wp-block-group-is-layout-flex\"><div class=\"is-size-large wp-elements-7c4a9a276feed18da899846b76291c52 wp-block-couchbase-com-2026-icon has-text-color has-red-color\"><svg viewbox=\"13 12 34 36\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M44.73,33.67c-1.75-1.82-3.88-2.54-6.14-2.11.38-.55.58-1.21.57-1.9,0-.79-.29-1.54-.75-2l-3.9-3.9c-.1-.45-.23-.95-.4-1.24-.4-.68-1.21-1.32-1.48-1.53-.9-.83-2.31-.81-3.19.07l-1.28,1.27-.4-.4c1.04-2.76.44-5.39-1.74-7.47-1.52-1.45-3.99-2.84-6.37-2.37-.22.04-.42.15-.58.31l-1,1c-.44.44-.44,1.15,0,1.59l2.13,2.13c.69.69.72,1.02.72,1.02,0,0-.01.02-.04.05l-1.11,1.12c-.63.63-.68.68-1.56-.19l-2.13-2.13c-.44-.44-1.15-.44-1.59,0l-.96.96c-.16.16-.26.36-.31.58-.42,2.14.6,5.14,2.34,6.82,1.65,1.6,3.58,2.01,5.13,2.02-.12.19-.23.37-.3.55-.7,1.76.03,3.06.27,3.49.03.06.05.11.07.14l-1.87,1.83c-.39-.11-.83-.02-1.12.27l-4.63,4.63c-.21.21-.33.5-.33.8s.12.58.33.8l7.82,7.82c.21.21.5.33.8.33s.58-.12.8-.33l4.62-4.63c.44-.44.44-1.15,0-1.59l-6.6-6.6,1.88-1.84c.42-.4.93-1.42.19-2.73-.27-.47-.39-.92-.14-1.54.04-.1.17-.29.36-.52,0,0,.01.01.02.02.13.12.23.21.26.24.56.56,1.36.76,2.18.56.58-.15,1.16-.49,1.63-.96l1.56-1.56c.98-.98,1.14-1.86,1.09-2.43l1.43-1.42s.06-.02.08,0c.04.04.09.08.13.11.3.22.78.65.9.85.05.12.16.55.22.91.01.07.04.13.07.2l-.79.79,1.19,1.19.71-.71,1.26,1.26-.71.71,1.19,1.19.72-.72.79.78c.09.12.26.75-.21,1.21l-5.87,5.87-.87.21c-.2.05-.39.15-.53.3l-1.85,1.85,1.59,1.59,1.63-1.63.87-.21c.1-.02.2-.06.29-.11-.11,1.64.17,3.9,2,5.8,1.43,1.47,3.8,2.44,5.8,2.44.36,0,.7-.03,1.03-.1.22-.04.42-.15.58-.31l.96-.96c.44-.44.44-1.15,0-1.59l-2.13-2.13c-.69-.69-.67-.97-.67-.97.02-.12.32-.42.48-.58l1.12-1.12s.03-.03.03-.03c.06,0,.38.07,1.03.72l2.13,2.13c.44.44,1.15.44,1.59,0l1-1c.16-.16.26-.36.31-.58.47-2.38-.91-4.85-2.37-6.37ZM24.79,42.25l-3.03,3.03-6.23-6.23,3.03-3.03,6.23,6.23ZM26.93,24.92l-1.56,1.56c-.29.29-.6.39-.63.41-.03-.03-.15-.14-.31-.29-.12-.11-.25-.23-.38-.35,0,0,0,0,0,0l-.96-.95c-.26-.26-.64-.37-1-.31-1.13.21-3.28.33-4.93-1.27-1.05-1.02-1.79-2.89-1.76-4.27l1.24,1.24c2.46,2.47,4.06.87,4.74.19l1.11-1.12c.65-.65.85-1.49.57-2.37-.19-.6-.6-1.22-1.26-1.87l-1.27-1.27c1.18-.03,2.72.67,3.94,1.83,1.66,1.59,1.98,3.48.95,5.62-.21.43-.12.94.22,1.28l1.58,1.58c-.07.1-.16.21-.29.35ZM43.66,37.89c-2.23-2.22-3.71-1.22-4.24-.69l-1.12,1.12c-.42.42-1,1-1.12,1.87-.13.92.3,1.86,1.31,2.87l1.24,1.24c-1.38.02-3.25-.71-4.27-1.76-1.6-1.65-1.48-3.8-1.27-4.93.06-.33-.02-.66-.24-.92l-.2-.24,2.41-2.41h0c.34.35.86.45,1.3.24,2.14-1.03,4.03-.71,5.62.95,1.17,1.22,1.87,2.74,1.83,3.94l-1.27-1.27Z\" stroke-width=\"0\"\/><\/svg><\/div>\n\n\n<h3 id=\"h-start-building\" class=\"wp-block-heading wp-custom-prefooter__card-title has-heading-sm-font-size\" style=\"margin-top:var(--wp--preset--spacing--xs);margin-bottom:var(--wp--preset--spacing--xs)\">Mit dem Bau beginnen<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Besuchen Sie unser Entwicklerportal, um NoSQL zu erkunden, Ressourcen zu durchsuchen und mit Tutorials zu beginnen.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:auto\">\n<div class=\"wp-block-button is-style-outline is-style-outline--5\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.couchbase.com\/de\/developers\/\" title=\"Jetzt entwickeln\" target=\"_self\">Jetzt entwickeln<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-group wp-custom-prefooter__card has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-293b0a6d wp-block-group-is-layout-flex\"><div class=\"is-size-large wp-elements-7c94e1bfd3ea6d9154edf54bb991fd28 wp-block-couchbase-com-2026-icon has-text-color has-red-color\"><svg viewbox=\"0 0 60 60\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m49.22,34.73v.71c-14.15,1.75-22.5,10.07-24.26,24.16h-.71c-1.75-14.09-10.11-22.41-24.26-24.16v-.71c14.14-1.75,22.5-10.07,24.26-24.16h.71c1.75,14.09,10.11,22.41,24.26,24.16ZM47.73.41h-.36c-.89,7.12-5.12,11.33-12.27,12.22v.36c7.15.89,11.38,5.09,12.27,12.22h.36c.89-7.12,5.12-11.33,12.27-12.22v-.36c-7.15-.89-11.38-5.09-12.27-12.22Z\"><\/path><\/svg><\/div>\n\n\n<h3 id=\"h-use-capella-free\" class=\"wp-block-heading wp-custom-prefooter__card-title has-heading-sm-font-size\" style=\"margin-top:var(--wp--preset--spacing--xs);margin-bottom:var(--wp--preset--spacing--xs)\">Capella kostenlos nutzen<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Mit nur wenigen Klicks k\u00f6nnen Sie Couchbase in die Praxis umsetzen. Capella DBaaS ist der einfachste und schnellste Weg, um loszulegen.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:auto\">\n<div class=\"wp-block-button is-style-outline is-style-outline--6\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/cloud.couchbase.com\/sign-up\" title=\"Frei verwenden\" target=\"_self\">Frei verwenden<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-group wp-custom-prefooter__card has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-293b0a6d wp-block-group-is-layout-flex\"><div class=\"is-size-large wp-elements-7e4899d7344a54cbc4d7560f16c63ef5 wp-block-couchbase-com-2026-icon has-text-color has-red-color\"><svg viewbox=\"14 12 32 36\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"22.34\" y=\"13.7\" width=\"2.41\" height=\"5.19\" transform=\"translate(-4.99 13.95) rotate(-30)\"\/><rect x=\"38.84\" y=\"20.06\" width=\"5.19\" height=\"2.41\" transform=\"translate(-5.08 23.57) rotate(-30)\"\/><rect x=\"28.92\" y=\"12\" width=\"2.41\" height=\"5.19\"\/><rect x=\"14.27\" y=\"26.39\" width=\"5.19\" height=\"2.41\"\/><rect x=\"34.08\" y=\"15.21\" width=\"5.19\" height=\"2.41\" transform=\"translate(4.12 39.97) rotate(-60)\"\/><rect x=\"17.49\" y=\"18.46\" width=\"2.41\" height=\"5.19\" transform=\"translate(-8.88 26.71) rotate(-60)\"\/><rect x=\"40.54\" y=\"26.65\" width=\"5.19\" height=\"2.41\"\/><rect x=\"40.1\" y=\"31.81\" width=\"2.41\" height=\"5.19\" transform=\"translate(-9.14 52.98) rotate(-60)\"\/><path d=\"M24.39,45.28h2.27c.36,1.56,1.75,2.72,3.42,2.72h.07c1.67,0,3.06-1.17,3.42-2.72h2.37v-2.71h-11.55v2.71ZM30.15,46.19h-.07c-.65,0-1.21-.37-1.5-.92h3.07c-.29.54-.85.92-1.5.92Z\"\/><rect x=\"15.97\" y=\"32.98\" width=\"5.19\" height=\"2.41\" transform=\"translate(-14.6 13.86) rotate(-29.99)\"\/><path d=\"M35.92,20.71c-2.14-1.75-4.93-2.44-7.66-1.9-3.58.71-6.48,3.64-7.23,7.29-.67,3.28.32,6.61,2.66,8.9.2.19.31.46.31.74v5.83h12.24v-5.83c0-.28.11-.55.29-.73,1.86-1.81,2.88-4.26,2.88-6.87,0-2.91-1.27-5.61-3.49-7.43ZM28.48,30.59h-.98c-.54,0-.98-.44-.98-.98s.44-.98.98-.98.98.44.98.98v.98ZM30.54,38.86h-.86v-7.06h.86v7.06ZM34.63,33.08c-.71.69-1.11,1.66-1.11,2.67v3.12h-1.77v-7.06h1.01c1.19-.01,2.16-.99,2.16-2.19s-.98-2.19-2.19-2.19-2.19.98-2.19,2.19v.98h-.86v-.98c0-1.21-.98-2.19-2.19-2.19s-2.19.98-2.19,2.19.98,2.19,2.19,2.19h.98v7.06h-1.77v-3.12c0-1.01-.41-1.98-1.12-2.68-1.68-1.64-2.39-4.04-1.9-6.42.53-2.59,2.58-4.67,5.1-5.18,1.96-.39,3.88.08,5.41,1.34,1.59,1.3,2.5,3.25,2.5,5.34,0,1.88-.73,3.64-2.06,4.94ZM31.75,30.59v-.98c0-.54.44-.98.98-.98s.98.44.98.98-.44.98-.98.98h-.98Z\"\/><\/svg><\/div>\n\n\n<h3 id=\"h-get-in-touch\" class=\"wp-block-heading wp-custom-prefooter__card-title has-heading-sm-font-size\" style=\"margin-top:var(--wp--preset--spacing--xs);margin-bottom:var(--wp--preset--spacing--xs)\">Kontakt aufnehmen<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00f6chten Sie mehr \u00fcber das Angebot von Couchbase erfahren? Wir helfen Ihnen gerne.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:auto\">\n<div class=\"wp-block-button is-style-outline is-style-outline--7\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.couchbase.com\/de\/contact\/\" title=\"Kontakt\" target=\"_self\">Kontakt<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Couchbase Support Policies Get the support you need Enterprise software support policy Cloud service support policy Check out Couchbase\u2019s Software Lifecycle Schedules We provide details about the End of Life for our full stack products. Related resources Want to file a support ticket? Accessing Couchbase Support Couchbase Support is provided for licensed users and is [&hellip;]<\/p>\n","protected":false},"author":83912,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-prefooter","meta":{"_acf_changed":false,"inline_featured_image":false,"_acf":"","footnotes":""},"class_list":["post-3217","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Couchbase Support Policies<\/title>\n<meta name=\"description\" content=\"Couchbase Capella is the NoSQL cloud database for business-critical applications. Review all your support-level options plus terms and conditions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.couchbase.com\/de\/support-policy\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Couchbase Support Policies\" \/>\n<meta property=\"og:description\" content=\"Couchbase Capella is the NoSQL cloud database for business-critical applications. Review all your support-level options plus terms and conditions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.couchbase.com\/de\/support-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Couchbase (2026)\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-24T19:40:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.couchbase.com\/wp-content\/uploads\/sites\/6\/2026\/07\/performance-orange-optsrb-2.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.couchbase.com\\\/de\\\/support-policy\\\/\",\"url\":\"https:\\\/\\\/www.couchbase.com\\\/de\\\/support-policy\\\/\",\"name\":\"Couchbase Support Policies\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.couchbase.com\\\/de\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.couchbase.com\\\/de\\\/support-policy\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.couchbase.com\\\/de\\\/support-policy\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.couchbase.com\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2026\\\/07\\\/performance-orange-optsrb-2.png\",\"datePublished\":\"2026-04-30T17:07:59+00:00\",\"dateModified\":\"2026-07-24T19:40:54+00:00\",\"description\":\"Couchbase Capella is the NoSQL cloud database for business-critical applications. Review all your support-level options plus terms and conditions.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.couchbase.com\\\/de\\\/support-policy\\\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.couchbase.com\\\/de\\\/support-policy\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/www.couchbase.com\\\/de\\\/support-policy\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.couchbase.com\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2026\\\/07\\\/performance-orange-optsrb-2.png\",\"contentUrl\":\"https:\\\/\\\/www.couchbase.com\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2026\\\/07\\\/performance-orange-optsrb-2.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.couchbase.com\\\/de\\\/support-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.couchbase.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Couchbase Support Policies\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.couchbase.com\\\/de\\\/#website\",\"url\":\"https:\\\/\\\/www.couchbase.com\\\/de\\\/\",\"name\":\"Couchbase (2026)\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.couchbase.com\\\/de\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.couchbase.com\\\/de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.couchbase.com\\\/de\\\/#organization\",\"name\":\"Couchbase (2026)\",\"url\":\"https:\\\/\\\/www.couchbase.com\\\/de\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/www.couchbase.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.couchbase.com\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/logo-1.svg\",\"contentUrl\":\"https:\\\/\\\/www.couchbase.com\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/logo-1.svg\",\"caption\":\"Couchbase (2026)\"},\"image\":{\"@id\":\"https:\\\/\\\/www.couchbase.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Couchbase Support-Richtlinien","description":"Couchbase Capella is the NoSQL cloud database for business-critical applications. Review all your support-level options plus terms and conditions.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.couchbase.com\/de\/support-policy\/","og_locale":"de_DE","og_type":"article","og_title":"Couchbase Support Policies","og_description":"Couchbase Capella is the NoSQL cloud database for business-critical applications. Review all your support-level options plus terms and conditions.","og_url":"https:\/\/www.couchbase.com\/de\/support-policy\/","og_site_name":"Couchbase (2026)","article_modified_time":"2026-07-24T19:40:54+00:00","og_image":[{"url":"https:\/\/www.couchbase.com\/wp-content\/uploads\/sites\/6\/2026\/07\/performance-orange-optsrb-2.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2\u00a0Minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.couchbase.com\/de\/support-policy\/","url":"https:\/\/www.couchbase.com\/de\/support-policy\/","name":"Couchbase Support-Richtlinien","isPartOf":{"@id":"https:\/\/www.couchbase.com\/de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.couchbase.com\/de\/support-policy\/#primaryimage"},"image":{"@id":"https:\/\/www.couchbase.com\/de\/support-policy\/#primaryimage"},"thumbnailUrl":"https:\/\/www.couchbase.com\/wp-content\/uploads\/sites\/6\/2026\/07\/performance-orange-optsrb-2.png","datePublished":"2026-04-30T17:07:59+00:00","dateModified":"2026-07-24T19:40:54+00:00","description":"Couchbase Capella is the NoSQL cloud database for business-critical applications. Review all your support-level options plus terms and conditions.","breadcrumb":{"@id":"https:\/\/www.couchbase.com\/de\/support-policy\/#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.couchbase.com\/de\/support-policy\/"]}]},{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.couchbase.com\/de\/support-policy\/#primaryimage","url":"https:\/\/www.couchbase.com\/wp-content\/uploads\/sites\/6\/2026\/07\/performance-orange-optsrb-2.png","contentUrl":"https:\/\/www.couchbase.com\/wp-content\/uploads\/sites\/6\/2026\/07\/performance-orange-optsrb-2.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.couchbase.com\/de\/support-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.couchbase.com\/"},{"@type":"ListItem","position":2,"name":"Couchbase Support Policies"}]},{"@type":"WebSite","@id":"https:\/\/www.couchbase.com\/de\/#website","url":"https:\/\/www.couchbase.com\/de\/","name":"Couchbase (2026)","description":"","publisher":{"@id":"https:\/\/www.couchbase.com\/de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.couchbase.com\/de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"},{"@type":"Organization","@id":"https:\/\/www.couchbase.com\/de\/#organization","name":"Couchbase (2026)","url":"https:\/\/www.couchbase.com\/de\/","logo":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.couchbase.com\/de\/#\/schema\/logo\/image\/","url":"https:\/\/www.couchbase.com\/wp-content\/uploads\/2026\/07\/logo-1.svg","contentUrl":"https:\/\/www.couchbase.com\/wp-content\/uploads\/2026\/07\/logo-1.svg","caption":"Couchbase (2026)"},"image":{"@id":"https:\/\/www.couchbase.com\/de\/#\/schema\/logo\/image\/"}}]}},"acf":[],"_links":{"self":[{"href":"https:\/\/www.couchbase.com\/de\/wp-json\/wp\/v2\/pages\/3217","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.couchbase.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.couchbase.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.couchbase.com\/de\/wp-json\/wp\/v2\/users\/83912"}],"replies":[{"embeddable":true,"href":"https:\/\/www.couchbase.com\/de\/wp-json\/wp\/v2\/comments?post=3217"}],"version-history":[{"count":5,"href":"https:\/\/www.couchbase.com\/de\/wp-json\/wp\/v2\/pages\/3217\/revisions"}],"predecessor-version":[{"id":4312,"href":"https:\/\/www.couchbase.com\/de\/wp-json\/wp\/v2\/pages\/3217\/revisions\/4312"}],"wp:attachment":[{"href":"https:\/\/www.couchbase.com\/de\/wp-json\/wp\/v2\/media?parent=3217"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}