compared with
Current by Ian McCloy
on Jul 21, 2014 08:54.

Key
This line was removed.
This word was removed. This word was added.
This line was added.

Changes (5)

View Page History
Diagnostics/logs will give us further detail around the issue itself and the health of your environment.

* [cbcollect_info|http://www.couchbase.com/docs/couchbase-manual-1.8/couchbase-admin-cmdline-cbcollect_info.html] [cbcollect_info|http://docs.couchbase.com/couchbase-manual-2.2/#cbcollect-info-tool] is a command line utility that provides us with detailed statistics for a specific node. Example usage:
* Before running cbcollect_info, we recommend turning off [auto-failover|http://docs.couchbase.com/couchbase-manual-2.2/#couchbase-admin-web-console-settings-autofailover]
* Run {{cbcollect_info}} on each node individually, not on all simultaneously.

Example usage:

* Linux (run as root or use sudo as below)
{code}sudo /opt/couchbase/bin/cbcollect_info <node_name>.zip{code}

{code}
curl --upload-file <FILE NAME> https://s3.amazonaws.com/customers.couchbase.com/<YOUR COMPANY NAME>/
{code}

Note: we ship curl with couchbase, on linux this is located in /opt/couchbase/bin/

h3. Firewalled Couchbase Nodes
If your Couchbase nodes do not have internet access, the best way to provide the logs to us is to copy the files then run Curl from a machine with internet access. We ship a Windows curl binary as part of Couchbase, so if you have Couchbase Server installed on a laptop or other system which has an Internet connection you can upload from there. Alternatively you can download standalone Curl for Windows:

http://curl.haxx.se/download.html

Once uploaded, please send an e-mail to support@couchbase.com letting us know what files have been uploaded.