Couchbase Support and Subscriptions

Production-ready software, world-class support.

Product subscriptions for Couchbase Server and Couchbase Sync Gateway Enterprise Edition give you a software use license and access to all software updates, hot fixes, maintenance releases and product support. Two support options – Gold and Silver – provide the right level of coverage and response times for your implementation. Pricing starts at $3,000 per commodity node.

 

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Subscription Options (Enterprise Edition)

Couchbase Server Silver Gold
Support Entitlements
Hours 10x5 24x7
Hours of Operation 7am-5pm PT 24x7
Support Channel Forums, Email, Web, Phone Forums, Email, Web, Phone 
Number of Cases Unlimited Unlimited
P1 Response Time* 5 hours** 2 hours
P2 Response Time 1 Business Day 5 hours
Product Update Entitlements
Major Releases (2.0)
Minor Releases (2.x)
Maintenance Releases (2.0.x)
Additional Entitlements
Hotfixes
Notification Service
Technical Alerts

 

 

 

 

 

 

*Custom service level agreements are also available    **Within business hours

Couchbase Sync Gateway Silver Gold
Support Entitlements
Hours 10x5 24x7
Hours of Operation 7am-5pm PT 24x7
Support Channel Forums, Email, Web, Phone Forums, Email, Web, Phone 
Number of Cases Unlimited Unlimited
P1 Response Time* 5 hours** 2 hours
P2 Response Time 1 Business Day 5 hours
Product Update Entitlements
Major Releases (2.0)
Minor Releases (2.x)
Maintenance Releases (2.0.x)
Additional Entitlements
Hotfixes
Notification Service
Technical Alerts

 

 

 

 

 

 

*Custom service level agreements are also available    **Within business hours