Couchbase Server

windows install (and possibly uninstall/reinstall) fails if antivirus is running

Details

  • Type: Bug Bug
  • Status: Open Open
  • Priority: Major Major
  • Resolution: Unresolved
  • Affects Version/s: 1.8.1
  • Fix Version/s: 2.1
  • Component/s: installer
  • Security Level: Public
  • Labels:

Description

Please see this forum post for more information on the issue:

http://www.couchbase.com/forums/thread/could-not-connect-localhost8091-administrating-server

Activity

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Aleksey Kondratenko added a comment -
Looks more like installer problem
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Aleksey Kondratenko added a comment - Looks more like installer problem
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Steve Yen added a comment -
A fix would be to add post-installation validation check to see if ns_server is running (and listening on the right port), along with a better error message.
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Steve Yen added a comment - A fix would be to add post-installation validation check to see if ns_server is running (and listening on the right port), along with a better error message.
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Sriram Melkote added a comment -
The problem is that we do not propagate status and errors to the Windows Service layer. So the user has no way of knowing if the service is running, errored etc. Further, we lose Windows' ability to restart a failed service as we don't report status. We need to fix this underlying problem.
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Sriram Melkote added a comment - The problem is that we do not propagate status and errors to the Windows Service layer. So the user has no way of knowing if the service is running, errored etc. Further, we lose Windows' ability to restart a failed service as we don't report status. We need to fix this underlying problem.
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Bin Cui added a comment -
Installer triggers erlsrv to register as window service. As result, we won't directly talk to Window Service Control Manager about any errors. On windows, you always go to Task Manager to manage/monitor any services. In fact, Task Manager will restart any failed service with specified times. We don't need to worry about it.

The bottom line about the problem is that antivirus will block certain tcp/ip ports, or services that open those ports.
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Bin Cui added a comment - Installer triggers erlsrv to register as window service. As result, we won't directly talk to Window Service Control Manager about any errors. On windows, you always go to Task Manager to manage/monitor any services. In fact, Task Manager will restart any failed service with specified times. We don't need to worry about it. The bottom line about the problem is that antivirus will block certain tcp/ip ports, or services that open those ports.

People

  • Assignee:
    Bin Cui
    Reporter:
    Mike Wiederhold
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Dates

  • Created:
    Updated: